1. Shopvoice
Hear your customers

2. We help online merchants get an
edge against competiton.

3. User experience is key
Source: Corporate Executive Board
Good
experience
Bad
experience
Will purchase
again from you 94% 4%
Will speak poorly
about you 1% 88%

4. We help you get an edge
1. By making it easy
for your customers to call you
2. By making it easy for you
to see what your customers are doing

5. What users see

6. What merchants see: dashboard

7. Analytics

8. Virtual support for callers

9. How it works
Shopvoice
Analytics
MerchantsCustomers

10. Features
• Easy integration
– single line of HTML
• Click to call
• Routing calls to SIP / mobile / landline
– competitive pricing to any destination
• Classic telephony features
– queues, voicemail

11. Features /2
• Self provisioning
• Widget customization
– make the widget fit into your site
• Working hours, Multi-language
• Analytics
– overview by day, week
– watch customers’ interaction in real-time
• Virtual support
– See what your customers are seeing

12. Contact
info@shopvoice.eu