Shoestring Marketing Chris Houchens www.ShotgunConcepts.com Low Budget / High Impact Marketing
Cheap vs. Effective ROI  is more important than  cost
Marketing? To communicate a consistent intended message to a specific intended audience. Marketing is  NOT just  advertising. Marketing is  NOT just  PR. Marketing is  NOT just  sales. Marketing helps  CREATE  the sales opportunity. Successful marketing develops long term relationships
Healthcare Marketing Trends One word ::  Choices Consumers in charge of healthcare decisions Self-Diagnosis is on the rise Google tried to outdo the CDC last flu season “Doctor says” no longer the force it was Consumers have more disposable income Insurance / HMO / Flex Account / etc The idea of  Customers vs. Patients Everything is about to change
 
Do you have a marketing plan ? Do you ever look at it?
A Marketing Plan... Defines Marketing Costs Shows Marketing Value Defines Mission / Provides Focus Written Game Plan Evolving Document A Marketing Plan is On Paper…On Purpose
Where do we want the money to go? as opposed to Where did the money go?
Most prevalent marketing mistakes “ Me Too” Competitive and following fads Campaigns designed around cutesy or non-relevant centers Marketers trying to reach themselves Money Issues Focus on costs rather than effectiveness Thinking that $$$ = Success Accepting proposed prices Forgetting multiple media maximizes the message No marketing plan
 
Save Money with Media Buys You should always BUY advertising Never be SOLD advertising (There’s a difference) Salespeople  are NOT “ Marketing Consultants ” Ask for a rate card, but never use it
The key to cheap marketing Think Small Narrowcasting vs. Broadcasting
 
 
Working with a Small (no) Budget There’s never enough people, time, or money Solutions Media Relations and PR Brand Strategy Guerilla Marketing Online The true key is to have a (marketing) plan and  spend smart  through Strategy Segmentation Leverage Measurement
Budgeting #1: Strategy Is this marketing initiative a priority? What is the  LONG TERM goal ? More members? More exposure? More credit? How much of the pot should this get? What’s the needed ROI?
Budgeting #2: Segmentation Who are we really trying to talk to? Stop wasting money / time / resources: playing to the board trying to retail a wholesale product firing canons instead of rifles Figure out who is making the decision and find the best / cheapest / quickest way to reach them at the right time
Budgeting #3: Leverage Use current customers to gain new Word of mouth Cross - promotions CRM: always collect e-mail addresses and other contact info (and follow up) Use the web Let viral and other networks grow the investment exponentially
Budgeting #4: Measurement Measure actual ROI as well as responses Measure satisfaction and “stickiness” as well as the actual numbers Use the info to make adjustments You can’t manage what you can’t measure
Every marketing budget should be developed using a Zero-Based Strategy
Does this belong in MY marketing budget ???!!! Employee programs The Christmas party? Waiting Room magazines Chamber of Commerce / Association dues Classified employment “ads” Travel Etc. Etc. Etc.
 
 
Your table of brochures ain’t workin’ (and is expensive)
Low Cost “Guerilla” Marketing #1 Method - Word-of-Mouth / “Buzz” Referrals from customers, friends, vendors, etc Brochures / Posters / Printed Literature Build marketing into current paper trail Business cards, fax sheet, letterhead, e-signatures On-Hold Message Community Events / Trade Shows Articles / Publishing Ad Specialties / Gifts Cross Promotions / Alliances Networking Seminars / Workshops Public Relations - Press Releases - Media Show
Strokes Happen Baptist Health System in San Antonio 80 Mannequins # of San Antonio stroke deaths annually Actors at restaurants had “strokes” Web e-cards
 
3 weird guerilla ideas that would take bravery, but just might work
Do an Informercial
Heart Attack Coupons
Develop a Loyalty Program
Database marketing has high ROI Direct Mail Email Telemarketing Watch out for HIPAA! Most “marketing” activities are excepted Just buy a list
Public Relations What is PR? Coverage in the media NOT  public perception (that’s your brand) A PR program is PART of your marketing strategy....... not the other way around Extremely effective & credible OVERALL GOALS of a PR Program:  Establish credibility and become a “source” Media Coverage
Media Relations 3 key roles on your media relations and PR team Media Coordinator Makes contacts and develops relationships Spokesperson Face / Voice of the Organization Writer / Producer Provides consistent content
 
Successful branding makes other aspects of marketing easier and cheaper.
Brand Consistency Touchpoints All  interactions with the target Messaging Slogans / Taglines Advertising Design Logo / Identity Packaging Colors / Fonts Pricing
Branding Success Microwave vs. Slow Cooker
You’re  spending too much  money in the  wrong place  with your  online strategy
Online budget here? Or there?
Fundamental E-Marketing Online Spending Budget for Website Banner Ads Contextual Search Advertising SEO – Search Engine Optimization E-mail Marketing Phishing / Spam Permission-Based Blogs / Social Media
The Website Cannot just be an online brochure Must be dynamic Content is King Simple is best Just because you can – doesn’t mean you should When was the last time you visited your own website?
Search Engine Optimization Text not graphics Write text with SEO in mind Inbound links Metadata Keywords Descriptions <title>Title Tags</title> Graphic alt tags
Email Marketing Anticipated, personal and relevant messages delivered to people who actually want to get them  PERMISSION Sign-ups Opt-outs Keys to success The List Subject and “from” Permission
What do you mean by Social Media? Blogs Microblogs Twitter Video Google & YouTube Revver Social Networks MySpace Facebook Wikis Photo Flickr Photobucket Virtual reality Second Life Social / News Bookmarks Digg Reddit Del.icio.us Community / user generated content
Brand Strategy PR Efforts Advertising Corporate Messages Media & Press Gatekeepers Consumers & Public Word Of Mouth Traditional Marketing
Social Media Marketing Brand Strategy PR Efforts Advertising Corporate Messages Consumers & Public Word Of Mouth
“ Blogs, short for weblogs” “ Juicy”
Social Media are NOT mass  media.
Warhol Revisited “ In the future, everyone will be famous for  15 minutes .” With social media, everyone is famous to 15 people.
 
Blogs work when they are based on: Candor Urgency Timeliness Pithiness Controversy If you can't be at least four of the five things listed above, please don't bother.  --Seth Godin
Do NOT use Social Media as a press release machine
 
Kaimana Shanti Aurora Humphrey  Mikaela  Kaimana
Mr. Splashy Pants
 
Tracking / Effectiveness &quot;I know that half my advertising works. I just don't know which half.&quot;  John Wanamaker (1838- 1922) If you say the same thing... STOP ADVERTISING.
Shoestring Marketing Low Budget / High Impact Marketing Download these slides for free at: www.slideshare.net/shotgunconcepts Blog:  ShotgunConcepts.com Web:  ChrisHouchens.com Twitter:  @shotgunconcepts Thank You

Shoestring Marketing -- CHPRMS

  • 1.
    Shoestring Marketing ChrisHouchens www.ShotgunConcepts.com Low Budget / High Impact Marketing
  • 2.
    Cheap vs. EffectiveROI is more important than cost
  • 3.
    Marketing? To communicatea consistent intended message to a specific intended audience. Marketing is NOT just advertising. Marketing is NOT just PR. Marketing is NOT just sales. Marketing helps CREATE the sales opportunity. Successful marketing develops long term relationships
  • 4.
    Healthcare Marketing TrendsOne word :: Choices Consumers in charge of healthcare decisions Self-Diagnosis is on the rise Google tried to outdo the CDC last flu season “Doctor says” no longer the force it was Consumers have more disposable income Insurance / HMO / Flex Account / etc The idea of Customers vs. Patients Everything is about to change
  • 5.
  • 6.
    Do you havea marketing plan ? Do you ever look at it?
  • 7.
    A Marketing Plan...Defines Marketing Costs Shows Marketing Value Defines Mission / Provides Focus Written Game Plan Evolving Document A Marketing Plan is On Paper…On Purpose
  • 8.
    Where do wewant the money to go? as opposed to Where did the money go?
  • 9.
    Most prevalent marketingmistakes “ Me Too” Competitive and following fads Campaigns designed around cutesy or non-relevant centers Marketers trying to reach themselves Money Issues Focus on costs rather than effectiveness Thinking that $$$ = Success Accepting proposed prices Forgetting multiple media maximizes the message No marketing plan
  • 10.
  • 11.
    Save Money withMedia Buys You should always BUY advertising Never be SOLD advertising (There’s a difference) Salespeople are NOT “ Marketing Consultants ” Ask for a rate card, but never use it
  • 12.
    The key tocheap marketing Think Small Narrowcasting vs. Broadcasting
  • 13.
  • 14.
  • 15.
    Working with aSmall (no) Budget There’s never enough people, time, or money Solutions Media Relations and PR Brand Strategy Guerilla Marketing Online The true key is to have a (marketing) plan and spend smart through Strategy Segmentation Leverage Measurement
  • 16.
    Budgeting #1: StrategyIs this marketing initiative a priority? What is the LONG TERM goal ? More members? More exposure? More credit? How much of the pot should this get? What’s the needed ROI?
  • 17.
    Budgeting #2: SegmentationWho are we really trying to talk to? Stop wasting money / time / resources: playing to the board trying to retail a wholesale product firing canons instead of rifles Figure out who is making the decision and find the best / cheapest / quickest way to reach them at the right time
  • 18.
    Budgeting #3: LeverageUse current customers to gain new Word of mouth Cross - promotions CRM: always collect e-mail addresses and other contact info (and follow up) Use the web Let viral and other networks grow the investment exponentially
  • 19.
    Budgeting #4: MeasurementMeasure actual ROI as well as responses Measure satisfaction and “stickiness” as well as the actual numbers Use the info to make adjustments You can’t manage what you can’t measure
  • 20.
    Every marketing budgetshould be developed using a Zero-Based Strategy
  • 21.
    Does this belongin MY marketing budget ???!!! Employee programs The Christmas party? Waiting Room magazines Chamber of Commerce / Association dues Classified employment “ads” Travel Etc. Etc. Etc.
  • 22.
  • 23.
  • 24.
    Your table ofbrochures ain’t workin’ (and is expensive)
  • 25.
    Low Cost “Guerilla”Marketing #1 Method - Word-of-Mouth / “Buzz” Referrals from customers, friends, vendors, etc Brochures / Posters / Printed Literature Build marketing into current paper trail Business cards, fax sheet, letterhead, e-signatures On-Hold Message Community Events / Trade Shows Articles / Publishing Ad Specialties / Gifts Cross Promotions / Alliances Networking Seminars / Workshops Public Relations - Press Releases - Media Show
  • 26.
    Strokes Happen BaptistHealth System in San Antonio 80 Mannequins # of San Antonio stroke deaths annually Actors at restaurants had “strokes” Web e-cards
  • 27.
  • 28.
    3 weird guerillaideas that would take bravery, but just might work
  • 29.
  • 30.
  • 31.
  • 32.
    Database marketing hashigh ROI Direct Mail Email Telemarketing Watch out for HIPAA! Most “marketing” activities are excepted Just buy a list
  • 33.
    Public Relations Whatis PR? Coverage in the media NOT public perception (that’s your brand) A PR program is PART of your marketing strategy....... not the other way around Extremely effective & credible OVERALL GOALS of a PR Program: Establish credibility and become a “source” Media Coverage
  • 34.
    Media Relations 3key roles on your media relations and PR team Media Coordinator Makes contacts and develops relationships Spokesperson Face / Voice of the Organization Writer / Producer Provides consistent content
  • 35.
  • 36.
    Successful branding makesother aspects of marketing easier and cheaper.
  • 37.
    Brand Consistency TouchpointsAll interactions with the target Messaging Slogans / Taglines Advertising Design Logo / Identity Packaging Colors / Fonts Pricing
  • 38.
  • 39.
    You’re spendingtoo much money in the wrong place with your online strategy
  • 40.
  • 41.
    Fundamental E-Marketing OnlineSpending Budget for Website Banner Ads Contextual Search Advertising SEO – Search Engine Optimization E-mail Marketing Phishing / Spam Permission-Based Blogs / Social Media
  • 42.
    The Website Cannotjust be an online brochure Must be dynamic Content is King Simple is best Just because you can – doesn’t mean you should When was the last time you visited your own website?
  • 43.
    Search Engine OptimizationText not graphics Write text with SEO in mind Inbound links Metadata Keywords Descriptions <title>Title Tags</title> Graphic alt tags
  • 44.
    Email Marketing Anticipated,personal and relevant messages delivered to people who actually want to get them PERMISSION Sign-ups Opt-outs Keys to success The List Subject and “from” Permission
  • 45.
    What do youmean by Social Media? Blogs Microblogs Twitter Video Google & YouTube Revver Social Networks MySpace Facebook Wikis Photo Flickr Photobucket Virtual reality Second Life Social / News Bookmarks Digg Reddit Del.icio.us Community / user generated content
  • 46.
    Brand Strategy PREfforts Advertising Corporate Messages Media & Press Gatekeepers Consumers & Public Word Of Mouth Traditional Marketing
  • 47.
    Social Media MarketingBrand Strategy PR Efforts Advertising Corporate Messages Consumers & Public Word Of Mouth
  • 48.
    “ Blogs, shortfor weblogs” “ Juicy”
  • 49.
    Social Media areNOT mass media.
  • 50.
    Warhol Revisited “In the future, everyone will be famous for 15 minutes .” With social media, everyone is famous to 15 people.
  • 51.
  • 52.
    Blogs work whenthey are based on: Candor Urgency Timeliness Pithiness Controversy If you can't be at least four of the five things listed above, please don't bother. --Seth Godin
  • 53.
    Do NOT useSocial Media as a press release machine
  • 54.
  • 55.
    Kaimana Shanti AuroraHumphrey Mikaela Kaimana
  • 56.
  • 57.
  • 58.
    Tracking / Effectiveness&quot;I know that half my advertising works. I just don't know which half.&quot; John Wanamaker (1838- 1922) If you say the same thing... STOP ADVERTISING.
  • 59.
    Shoestring Marketing LowBudget / High Impact Marketing Download these slides for free at: www.slideshare.net/shotgunconcepts Blog: ShotgunConcepts.com Web: ChrisHouchens.com Twitter: @shotgunconcepts Thank You