Tinu Mathew is seeking a position in IT operations where he can apply his 7 years of experience in NOC operations, process improvements, client relationships, service delivery, and infrastructure management. He has worked as a technical service engineer and senior network analyst, where he monitored networks and servers, resolved outages, handled incident tickets, and ensured compliance with SLAs. His skills include networking protocols, Cisco routing and switching, Windows administration, and ITIL frameworks.