SlideShare a Scribd company logo
1 of 4
TRUDY BYRNES Resume / Professional Background
CONTACT
 Please send me a private message via LinkedIn for more
information about my contact details
SNAPSHOT/ SOME EXAMPLES OF SKILLS & EXPERIENCE
 20+ years working in the field of careers and employment in various roles in secondary education,
universities and TAFE over a long period of time.
 Have designed and developed career related material, both printed and online for various student
cohorts and adult learners.
 Ran work experience programs and preparation for university programs while working in the
secondary education sector.
 Worked directly with leading teacher staff at a secondary college, collaborating with them on joint
projects for specialist student cohorts such as students with a disability, ESL, Indigenous groups
and others at risk of leaving school early. Also ran the VET program for senior students.
 Trained and counselled students and clients in resume preparation, job interview practise and job
seeking skills with the view to building confidence and preparing them for employment.
 Have developed a variety of online skills including website design; simple graphics creation,
newsletter communication, survey marketing, content writing and internet research.
 Designed and delivered many workshops to young students and mature aged adults in careers
and employment related training.
 Set up my own consulting business in careers and employment (My Mentor Pty Ltd) in 2003.
SUMMARY OF EDUCATION & TRAINING
2011– 2014: Internet Marketing – Various courses
Have participated in numerous seminars, conferences and online training in Melbourne, Sydney, London
and the Sunshine Coast and have been directly mentored by a variety of consultants who are some of
the best in the business in online marketing.
2008: Strong Interest Inventory
Australian Psychologists Press, Victoria
2006: MBTI Accreditation (Myer Briggs Type Indicator - basic training)
Australian Psychologists Press, Victoria
2005: Certificate IV in Small Business Management
Northern Melbourne Institute of TAFE, Victoria
2005: Certificate IV in Workplace Assessment & Training, (BSZ40198)
RMIT University. (Melbourne) Victoria
1998: Graduate Diploma in Careers Education RMIT University, (Melbourne),
Victoria
EMPLOYMENT SUMMARY
2013: Careers & Graduate Employment Officer
University of the Sunshine Coast, Queensland
2001 - 2011: Careers Counsellor
RMIT University, Melbourne, Victoria
2010: Careers Consultant
La Trobe University, Bundoora, Victoria
2008 - Current: Director
My Mentor Pty Ltd. (own company) Australia
1999 - 2001: Careers Coordinator
Rosehill Secondary College, Niddrie, Victoria
1998: Careers Coordinator
Ave Maria College, Essendon, Victoria
EXAMPLES OF CAREERS & EMPL0YMENT GUIDANCE EXPERIENCE IN VARIOUS SETTINGS
• 20+ years' experience in course and career guidance across a number of educational settings
including secondary education, vocational and higher education and have an extensive knowledge
of the application process for employment, training programs and tertiary entrance.
• Facilitated numerous career information sessions in the secondary school system to middle level
students and their parents on preparing for study into the high school certificate, and transition
from senior year to higher education, vocational training or employment.
• Coordinated several work experience and work placement programs for senior secondary
students, liaising with students, teachers, parents and employers and being particularly mindful
of the legal, safety and ethical responsibilities of the school, students and supervisors in the
workplace.
• Have a high level of knowledge of the range of career planning and job search resources in
Australia for various learner cohorts, and most particularly including web based career related
materials.
• Previously designed and delivered a mentoring program between senior secondary students and
student teachers from a leading University, with the view to enhancing good study techniques for
a particular cohort of senior secondary students for their transition from school to university life.
• Previously worked with a team of fellow career consultants in various events such as graduate
recruitment expos, volunteering and vacation fairs and on campus employer information sessions.
• Worked with mature aged clients in a variety of career transition programs which included
guidance on course and career options, confidence building and resume preparation workshops.
• Previously coordinated a mentoring program for the Career Development Association of Australia
with the task of connecting new and inexperienced career planning practitioners with more
experienced careers professionals.
• Several years of experience co-writing the curriculum with fellow team members for an
undergraduate career planning elective at a leading University.
• Previously juggled a number of demanding positions in an educational setting that required a high
level of flexibility, mobility and good organization skills in order to provide a professional careers
advisory service to students, academic staff, graduate employers, parents and other stake-
holders in the community.
• Assisted and advised ‘non skilled’ workers helping them to navigate the Fair Work Australia system
and their long service leave entitlements after rogue employers refused to pay them their dues.
This involved direct liaison with state and federal government departments for help and guidance.
EXPERIENCE WITH WEBSITE DESIGN & KNOWLEDGE OF ONLINE TRAINING &
MARKETING RESOURCES
• Enjoy the challenge of learning new information and really do have a 'never give up' attitude when
it comes to working with all things online. I am a regular user of Skype and social media platforms
including Twitter and Facebook.
• Advanced knowledge of template driven website design and development which has come about
from creating my own company websites, both currently and in the past. Current company
websites include the following: www.expertlink.com.au and www.wixaustralia.com.au and I have
also recently completed a website for a local businesswoman, a candidate in the local council
elections. The site can be found at: www.carolinehaskard.com.au
• Have worked closely with IT contractors and help desk support staff to trouble-shoot online issues.
• Experimented with various online form builders such as Formstack, Jotform, Smartsheet, Smart
Draw and Formsite.
• Very familiar with the use of email marketing to promote a product or service and have used such
programs as Constant Contact, Get Response, MailChimp and Zoho.
• Have used online survey marketing tools such as Survey Monkey and have used online training
programs such as GoToWebinar, GoToTraining, and AnyMeeting.
TRAINING AND PUBLIC SPEAKING
• 20 years' experience in speaking to small groups of 10 people to very large groups of 1000+
• Designed, developed and delivered careers and job search resources, including training and
assessment to a variety of diverse client groups over many years.
• Have delivered formal lectures and guest information sessions at RMIT University in an
undergraduate career planning unit for both local and international students.
• Designed and delivered various general training to undergraduate, TAFE, and graduate students
in preparation for work information sessions, including resume writing, job interview preparation,
career exploration, networking, and career assessment tools (both online and offline).
• Facilitated small business training and mentoring as a sessional facilitator within TAFE.
• Facilitated training of small groups of enthusiastic 45+ year old mature aged learners –
‘Introduction to computers course’.
• Worked with retrenched ‘blue collar’ workers in a job preparation program in my earlier career.
• Was a guest speaker for a local council on career planning for mature aged learners.
• Have a friendly, adaptable approach when speaking to different groups.
INTERPERSONAL & COMMUNICATION
• Through-out my recent and earlier career I have gained high level communication skills with an
appreciation of collaborating well with others. I have worked in such industries as education,
health, social assistance, banking, manufacturing, and retail. My experience has been across the
public and private sector, my own business and many years of study.
• Have worked with several multi-disciplinary teams: personal counsellors, academic staff,
international student advisors, employment liaison staff, disability liaison staff and Indigenous
Affairs and Equity staff on various projects within the student services area of two leading
universities in the greater Melbourne area. These collaborative projects involved careers expos,
employer focus groups, student orientation sessions and shared case management of a variety of
client groups.
• Worked and studied with people from various cultural backgrounds and have an appreciation for
the differing views of others. Understanding the diversity of cultural differences has enriched my
knowledge of working within a local and global perspective.
• Co-ordinated a volunteer crisis emergency telephone service to a regional Victorian community in
my earlier career.
BUSINESS ADMINISTRATION SKILLS
• Many years’ experience working autonomously or participating in team meetings with fellow staff.
• Set up my own consulting business over a number of years and have a current working knowledge
of legal and taxation requirements, protection of intellectual property, trademark registration and
a variety of other administrative tasks.
• Have extensively used programs within the Microsoft Office suite and in particular, Word and
PowerPoint.
• Comprehensive skills in written communication and completing documents. For example:
business letters, general newsletters, email correspondence and memorandum of understanding
documents.
• Many years' experience working with various computer programs and a variety of business
software, for example project management, member management and other useful programs.
Actually I enjoy the challenge of researching various online programs and productivity software
to be more prepared and efficient in my work.
• Fast, keyboard skills and able to problem solve basic computer issues.
• Have used online accounting programs such as Quicken, Quickbooks and basic MYOB
SALES & MARKETING EXPERIENCE
• Have a good understanding of the importance of identifying key target and niche audiences, and
tailoring business / education solutions to that group in a unique and creative way. I appreciate
that different target markets require effective marketing solutions that will enable groups to
identify with the information that is being presented.
• Experience in promoting new products to clients, demonstrating the features and benefits of each
new line. I gained this experience primarily from sales representative roles with several multi-
national companies in my earlier career in Victoria. I attended sales and marketing conferences,
weekly sales meetings and product awareness seminars while working in retail territory sales.
Also handled and assembled point of sale material in retail outlets for promotional items, being
aware of the importance of building highly visible product displays, store relays, and maintaining
and rotating stock piles.
• Still developing skills in analysis and observation, particularly in comparing and contrasting
information to evaluate project effectiveness, and am very aware of the importance of measuring
objectives to assess the success of a project.
• Worked in various on road sales and marketing roles for several multi-national companies,
managing a designated territory within metro Melbourne. The respective roles required a high
level of negotiation and consultation skills, liaising with new and existing retail clients for their
national sales and promotional campaigns.
• In depth knowledge of the reach of private and public companies in Australia as well as the
numerous professional associations in Australia today.
INTERESTS
• For some years now I have continued to develop an interest in politics, social justice and global
issues. I’m very interested in state, federal and world politics and I try to keep up to date with
current news and events.
• Have a passion for researching information online and I’m always interested in looking for new
and improved ways of doing things.
• I’m interested in learning about new initiatives, particularly if there is a human benefit.
• Am a passionate advocate for animal welfare.
• I’m really quite fascinated with the concept of crowd sourcing and crowd funding and I love to
keep up with current business news and the latest gadgets and trends of the future.
REFEREES
 Please contact me for more information

More Related Content

Similar to Trudy Byrnes Professional Background

Curriculum_Vitae_doc_vicki1[1]
Curriculum_Vitae_doc_vicki1[1]Curriculum_Vitae_doc_vicki1[1]
Curriculum_Vitae_doc_vicki1[1]Victoria Ryles
 
Sylvia Korkis- Employment Training Specialist-LinkedIN
Sylvia  Korkis- Employment Training Specialist-LinkedINSylvia  Korkis- Employment Training Specialist-LinkedIN
Sylvia Korkis- Employment Training Specialist-LinkedINSylvia Korkis
 
SET_Student_Brochure_2016_web
SET_Student_Brochure_2016_webSET_Student_Brochure_2016_web
SET_Student_Brochure_2016_webRyan Webb
 
Incorporating Career Development Throughout the Student Lifecycle
Incorporating Career Development Throughout the Student LifecycleIncorporating Career Development Throughout the Student Lifecycle
Incorporating Career Development Throughout the Student LifecycleInsideTrack
 
Anna B. Sexton CV March 2018
Anna B. Sexton CV March 2018Anna B. Sexton CV March 2018
Anna B. Sexton CV March 2018Anna B Sexton
 
Salem state careertivity-4-21-10-v3
Salem state careertivity-4-21-10-v3Salem state careertivity-4-21-10-v3
Salem state careertivity-4-21-10-v3guest78f7f7
 
Joanne Holland CV 080916 Public
Joanne Holland CV 080916 PublicJoanne Holland CV 080916 Public
Joanne Holland CV 080916 PublicJoanne Holland
 
Career Portfolio Example
Career Portfolio Example Career Portfolio Example
Career Portfolio Example LDW Group LLC
 
CURRICULLUMVITAE 2
CURRICULLUMVITAE 2CURRICULLUMVITAE 2
CURRICULLUMVITAE 2diana adkiny
 
resume-teaching Lori Peters
resume-teaching Lori Petersresume-teaching Lori Peters
resume-teaching Lori PetersLori Peters
 
Brightside Online Mentoring 101
Brightside Online Mentoring 101Brightside Online Mentoring 101
Brightside Online Mentoring 101Brightside
 
SCORED - How Success at School helps LAs and Schools to meet their RPA & care...
SCORED - How Success at School helps LAs and Schools to meet their RPA & care...SCORED - How Success at School helps LAs and Schools to meet their RPA & care...
SCORED - How Success at School helps LAs and Schools to meet their RPA & care...successatschool
 
Building Your Nonprofit Internship Program: First Steps
Building Your Nonprofit Internship Program: First StepsBuilding Your Nonprofit Internship Program: First Steps
Building Your Nonprofit Internship Program: First StepsBloomerang
 
Job Hunting 2014
Job Hunting 2014Job Hunting 2014
Job Hunting 2014MichaelIris
 

Similar to Trudy Byrnes Professional Background (20)

Curriculum_Vitae_doc_vicki1[1]
Curriculum_Vitae_doc_vicki1[1]Curriculum_Vitae_doc_vicki1[1]
Curriculum_Vitae_doc_vicki1[1]
 
Sylvia Korkis- Employment Training Specialist-LinkedIN
Sylvia  Korkis- Employment Training Specialist-LinkedINSylvia  Korkis- Employment Training Specialist-LinkedIN
Sylvia Korkis- Employment Training Specialist-LinkedIN
 
SET_Student_Brochure_2016_web
SET_Student_Brochure_2016_webSET_Student_Brochure_2016_web
SET_Student_Brochure_2016_web
 
Incorporating Career Development Throughout the Student Lifecycle
Incorporating Career Development Throughout the Student LifecycleIncorporating Career Development Throughout the Student Lifecycle
Incorporating Career Development Throughout the Student Lifecycle
 
Cv of mokwele kv
Cv of mokwele kvCv of mokwele kv
Cv of mokwele kv
 
Resume
ResumeResume
Resume
 
Anna B. Sexton CV March 2018
Anna B. Sexton CV March 2018Anna B. Sexton CV March 2018
Anna B. Sexton CV March 2018
 
Salem state careertivity-4-21-10-v3
Salem state careertivity-4-21-10-v3Salem state careertivity-4-21-10-v3
Salem state careertivity-4-21-10-v3
 
Joanne Holland CV 080916 Public
Joanne Holland CV 080916 PublicJoanne Holland CV 080916 Public
Joanne Holland CV 080916 Public
 
SLM Resume
SLM ResumeSLM Resume
SLM Resume
 
Career Portfolio Example
Career Portfolio Example Career Portfolio Example
Career Portfolio Example
 
Bridgette Matthews CV
Bridgette Matthews CVBridgette Matthews CV
Bridgette Matthews CV
 
Business development
Business developmentBusiness development
Business development
 
CURRICULLUMVITAE 2
CURRICULLUMVITAE 2CURRICULLUMVITAE 2
CURRICULLUMVITAE 2
 
resume-teaching Lori Peters
resume-teaching Lori Petersresume-teaching Lori Peters
resume-teaching Lori Peters
 
Brightside Online Mentoring 101
Brightside Online Mentoring 101Brightside Online Mentoring 101
Brightside Online Mentoring 101
 
SCORED - How Success at School helps LAs and Schools to meet their RPA & care...
SCORED - How Success at School helps LAs and Schools to meet their RPA & care...SCORED - How Success at School helps LAs and Schools to meet their RPA & care...
SCORED - How Success at School helps LAs and Schools to meet their RPA & care...
 
Building Your Nonprofit Internship Program: First Steps
Building Your Nonprofit Internship Program: First StepsBuilding Your Nonprofit Internship Program: First Steps
Building Your Nonprofit Internship Program: First Steps
 
Chaim Shapiro Resume
Chaim Shapiro Resume Chaim Shapiro Resume
Chaim Shapiro Resume
 
Job Hunting 2014
Job Hunting 2014Job Hunting 2014
Job Hunting 2014
 

Trudy Byrnes Professional Background

  • 1. TRUDY BYRNES Resume / Professional Background CONTACT  Please send me a private message via LinkedIn for more information about my contact details SNAPSHOT/ SOME EXAMPLES OF SKILLS & EXPERIENCE  20+ years working in the field of careers and employment in various roles in secondary education, universities and TAFE over a long period of time.  Have designed and developed career related material, both printed and online for various student cohorts and adult learners.  Ran work experience programs and preparation for university programs while working in the secondary education sector.  Worked directly with leading teacher staff at a secondary college, collaborating with them on joint projects for specialist student cohorts such as students with a disability, ESL, Indigenous groups and others at risk of leaving school early. Also ran the VET program for senior students.  Trained and counselled students and clients in resume preparation, job interview practise and job seeking skills with the view to building confidence and preparing them for employment.  Have developed a variety of online skills including website design; simple graphics creation, newsletter communication, survey marketing, content writing and internet research.  Designed and delivered many workshops to young students and mature aged adults in careers and employment related training.  Set up my own consulting business in careers and employment (My Mentor Pty Ltd) in 2003. SUMMARY OF EDUCATION & TRAINING 2011– 2014: Internet Marketing – Various courses Have participated in numerous seminars, conferences and online training in Melbourne, Sydney, London and the Sunshine Coast and have been directly mentored by a variety of consultants who are some of the best in the business in online marketing. 2008: Strong Interest Inventory Australian Psychologists Press, Victoria 2006: MBTI Accreditation (Myer Briggs Type Indicator - basic training) Australian Psychologists Press, Victoria 2005: Certificate IV in Small Business Management Northern Melbourne Institute of TAFE, Victoria 2005: Certificate IV in Workplace Assessment & Training, (BSZ40198) RMIT University. (Melbourne) Victoria 1998: Graduate Diploma in Careers Education RMIT University, (Melbourne), Victoria EMPLOYMENT SUMMARY 2013: Careers & Graduate Employment Officer University of the Sunshine Coast, Queensland 2001 - 2011: Careers Counsellor RMIT University, Melbourne, Victoria
  • 2. 2010: Careers Consultant La Trobe University, Bundoora, Victoria 2008 - Current: Director My Mentor Pty Ltd. (own company) Australia 1999 - 2001: Careers Coordinator Rosehill Secondary College, Niddrie, Victoria 1998: Careers Coordinator Ave Maria College, Essendon, Victoria EXAMPLES OF CAREERS & EMPL0YMENT GUIDANCE EXPERIENCE IN VARIOUS SETTINGS • 20+ years' experience in course and career guidance across a number of educational settings including secondary education, vocational and higher education and have an extensive knowledge of the application process for employment, training programs and tertiary entrance. • Facilitated numerous career information sessions in the secondary school system to middle level students and their parents on preparing for study into the high school certificate, and transition from senior year to higher education, vocational training or employment. • Coordinated several work experience and work placement programs for senior secondary students, liaising with students, teachers, parents and employers and being particularly mindful of the legal, safety and ethical responsibilities of the school, students and supervisors in the workplace. • Have a high level of knowledge of the range of career planning and job search resources in Australia for various learner cohorts, and most particularly including web based career related materials. • Previously designed and delivered a mentoring program between senior secondary students and student teachers from a leading University, with the view to enhancing good study techniques for a particular cohort of senior secondary students for their transition from school to university life. • Previously worked with a team of fellow career consultants in various events such as graduate recruitment expos, volunteering and vacation fairs and on campus employer information sessions. • Worked with mature aged clients in a variety of career transition programs which included guidance on course and career options, confidence building and resume preparation workshops. • Previously coordinated a mentoring program for the Career Development Association of Australia with the task of connecting new and inexperienced career planning practitioners with more experienced careers professionals. • Several years of experience co-writing the curriculum with fellow team members for an undergraduate career planning elective at a leading University. • Previously juggled a number of demanding positions in an educational setting that required a high level of flexibility, mobility and good organization skills in order to provide a professional careers advisory service to students, academic staff, graduate employers, parents and other stake- holders in the community. • Assisted and advised ‘non skilled’ workers helping them to navigate the Fair Work Australia system and their long service leave entitlements after rogue employers refused to pay them their dues. This involved direct liaison with state and federal government departments for help and guidance. EXPERIENCE WITH WEBSITE DESIGN & KNOWLEDGE OF ONLINE TRAINING & MARKETING RESOURCES • Enjoy the challenge of learning new information and really do have a 'never give up' attitude when it comes to working with all things online. I am a regular user of Skype and social media platforms including Twitter and Facebook. • Advanced knowledge of template driven website design and development which has come about from creating my own company websites, both currently and in the past. Current company websites include the following: www.expertlink.com.au and www.wixaustralia.com.au and I have
  • 3. also recently completed a website for a local businesswoman, a candidate in the local council elections. The site can be found at: www.carolinehaskard.com.au • Have worked closely with IT contractors and help desk support staff to trouble-shoot online issues. • Experimented with various online form builders such as Formstack, Jotform, Smartsheet, Smart Draw and Formsite. • Very familiar with the use of email marketing to promote a product or service and have used such programs as Constant Contact, Get Response, MailChimp and Zoho. • Have used online survey marketing tools such as Survey Monkey and have used online training programs such as GoToWebinar, GoToTraining, and AnyMeeting. TRAINING AND PUBLIC SPEAKING • 20 years' experience in speaking to small groups of 10 people to very large groups of 1000+ • Designed, developed and delivered careers and job search resources, including training and assessment to a variety of diverse client groups over many years. • Have delivered formal lectures and guest information sessions at RMIT University in an undergraduate career planning unit for both local and international students. • Designed and delivered various general training to undergraduate, TAFE, and graduate students in preparation for work information sessions, including resume writing, job interview preparation, career exploration, networking, and career assessment tools (both online and offline). • Facilitated small business training and mentoring as a sessional facilitator within TAFE. • Facilitated training of small groups of enthusiastic 45+ year old mature aged learners – ‘Introduction to computers course’. • Worked with retrenched ‘blue collar’ workers in a job preparation program in my earlier career. • Was a guest speaker for a local council on career planning for mature aged learners. • Have a friendly, adaptable approach when speaking to different groups. INTERPERSONAL & COMMUNICATION • Through-out my recent and earlier career I have gained high level communication skills with an appreciation of collaborating well with others. I have worked in such industries as education, health, social assistance, banking, manufacturing, and retail. My experience has been across the public and private sector, my own business and many years of study. • Have worked with several multi-disciplinary teams: personal counsellors, academic staff, international student advisors, employment liaison staff, disability liaison staff and Indigenous Affairs and Equity staff on various projects within the student services area of two leading universities in the greater Melbourne area. These collaborative projects involved careers expos, employer focus groups, student orientation sessions and shared case management of a variety of client groups. • Worked and studied with people from various cultural backgrounds and have an appreciation for the differing views of others. Understanding the diversity of cultural differences has enriched my knowledge of working within a local and global perspective. • Co-ordinated a volunteer crisis emergency telephone service to a regional Victorian community in my earlier career. BUSINESS ADMINISTRATION SKILLS • Many years’ experience working autonomously or participating in team meetings with fellow staff. • Set up my own consulting business over a number of years and have a current working knowledge of legal and taxation requirements, protection of intellectual property, trademark registration and a variety of other administrative tasks. • Have extensively used programs within the Microsoft Office suite and in particular, Word and PowerPoint. • Comprehensive skills in written communication and completing documents. For example: business letters, general newsletters, email correspondence and memorandum of understanding documents.
  • 4. • Many years' experience working with various computer programs and a variety of business software, for example project management, member management and other useful programs. Actually I enjoy the challenge of researching various online programs and productivity software to be more prepared and efficient in my work. • Fast, keyboard skills and able to problem solve basic computer issues. • Have used online accounting programs such as Quicken, Quickbooks and basic MYOB SALES & MARKETING EXPERIENCE • Have a good understanding of the importance of identifying key target and niche audiences, and tailoring business / education solutions to that group in a unique and creative way. I appreciate that different target markets require effective marketing solutions that will enable groups to identify with the information that is being presented. • Experience in promoting new products to clients, demonstrating the features and benefits of each new line. I gained this experience primarily from sales representative roles with several multi- national companies in my earlier career in Victoria. I attended sales and marketing conferences, weekly sales meetings and product awareness seminars while working in retail territory sales. Also handled and assembled point of sale material in retail outlets for promotional items, being aware of the importance of building highly visible product displays, store relays, and maintaining and rotating stock piles. • Still developing skills in analysis and observation, particularly in comparing and contrasting information to evaluate project effectiveness, and am very aware of the importance of measuring objectives to assess the success of a project. • Worked in various on road sales and marketing roles for several multi-national companies, managing a designated territory within metro Melbourne. The respective roles required a high level of negotiation and consultation skills, liaising with new and existing retail clients for their national sales and promotional campaigns. • In depth knowledge of the reach of private and public companies in Australia as well as the numerous professional associations in Australia today. INTERESTS • For some years now I have continued to develop an interest in politics, social justice and global issues. I’m very interested in state, federal and world politics and I try to keep up to date with current news and events. • Have a passion for researching information online and I’m always interested in looking for new and improved ways of doing things. • I’m interested in learning about new initiatives, particularly if there is a human benefit. • Am a passionate advocate for animal welfare. • I’m really quite fascinated with the concept of crowd sourcing and crowd funding and I love to keep up with current business news and the latest gadgets and trends of the future. REFEREES  Please contact me for more information