Mohamed Fouad Youssef is applying for a position and provides his contact information and an introduction. He has over 15 years of experience in customer service and hospitality roles. Most recently, he worked at the Semiramis Inter-continental Cairo Hotel as an Airport Public Relations Executive, where he assisted VIP guests and managed regional operations. He is hard-working, works well under pressure and in teams, and has strong communication, organizational, and computer skills.

1. Address: 6 Al Wafaa st.from Villa El Mashrabeya st., Maryoteyah,Faisal, Giza– Egypt.
Mobile: 002-01006487074 or 002-01155110214
Email: Mohamed.Fouad1000@yahoo.com Or: Mohamed.Fouad10@hotmail.com
MohamedFouad Youssefc.v
First of all I want to thank you and your reputable international
company that gives the young youth the opportunity to enhance
themselves .As I'm one of them, I hope to be one of your company
respectable staff to improve myself using my wide experience in working
and general life. I'm very ambitious, have the willing to do what is new
and perfect, I like competition, and I like to achieve the targets and what
is higher than it.
During my working life I was very serious ,I got the best employee
of the year in Semiramis Inter-continental Cairo hotel ,after that I was
promoted to the reception ,and after I got the best up seller for the priority
club and ambassador membership I was promoted again to the instant
service center as a supervisor. I like the meaning of the word (top),
I do my best to reach this word, (to reach the top, to get happiness) it is
my aim in life. So I'm looking forward to be one of your team using my
wide experience and personal skills as I'm:
• Hard worker.
• Work under pressure.
• Teamwork oriented.
• Possess good communication skills.
• Analytical skills - Ability to work individually or with a group - Self
and fast learner Enthusiastic - Patient - Ambitious - Initiative -
Positive – Creative.
• Willingly works overtime and on weekends.
• Skilled in interpersonal communications and organization; detail-
oriented with excellent time-management skills.
• Good filing and organizational skills.
Introduction Letter

2. Mohamed Fouad Youssef
Address : 6 Al Wafaa St.from Villa El Mashrabeya st., Marioteyah,Faisal, Giza– Egypt.
Mobile : 002-01006487074 –Or 002-01155110214
Email : Mohamed.Fouad1000@yahoo.com Or: Mohamed.Fouad10@hotmail.com
Personal
Data
• Military Status: Exempted.
• Place of Birth: Cairo.
• Date of Birth: 30-December-1977.
• Marital status: Single.
• Height: (180).
• Weight: (86).
Education University : Ain Shams university.
City / Country : Cairo / Egypt.
Qualifications : Faculty of Alsun.(English Dep.).
Completed : May 2001.
Overall grade : Accepted.
Last year grade: Good.
Job History
1-Semiramis Inter-continental Cairo Hotel :
(Airport Public Relations Executive) June 2008 till present.
 Meet &Assist all top VIP guests in the airport.
 Resolution of all travel related issues.
 Responsible for Airport Hotel sales across the region.
 Manage logistics Egypt wide for VIPs.
2-Semiramis Inter-continental Cairo Hotel :
(Instant Service Center Manager)December 2004 till June 2008.
-Job Description:
1-Answering all calls within 3 rings, using the guest surname at least 3 times throughout the
conversation.
2-Inputing all guest requests (engineering, housekeeping, etc.) promptly and accurately into the
SPRESSO (the rapid response system).
3-Co-ordinating and assigning by dispatching work orders to the appropriate department and staff,
ensuring that these work orders are completed in accepted standard time and by priority.
4-Notifing guests or internal staff for any delays in performing works orders.
5-Calling back guests to ensure their satisfaction within accepted time frame.
6-Handling guest messages, written or voice.
7-Making restaurant reservations.
8-Making room reservations by knowing the complete rate structure and room categories of the
hotel.

3. 3-Semiramis Intercontinental Cairo Hotel.
( Receptionist ) March 2004 - till December 2004.
- Handling guest check in & out, requests and complaints.
4-Semiramis Intercontinental Cairo Hotel.
(Customer Service Center Agent ) March 2003 - till March 2004.
- Handling guest complaints and inquiries.
-
5-Sales Representative at many companies.
Outdoor sales executive for hotels and travel agents. Also, Big supermarkets, Car's spare
parts and foods companies.
6-Company:(Pullman Tours).
Position: (Tour Operator & Leader) May 2002 –February 2003
-Organizing files of the guest's tours and reservations, Airport pick up and Transportation and
Organizing safari.
7-Company:(Legend Of The Nile Travel and Aviation).
(Lont Travel Company).
Position: (Tour Leader) June 2000-April 2001.
8-Company :World Championship For Roman Wrestling (1998).
(Coordinator).
9-Company: The Big Project Of Exporting Egyptian GAS
To(Jordan) .
(Coordinator)&Representative MAY 2002-TILL JAN 2003
10-STOLT OFFSHORE COMPANY FOR OIL PROJECTS .
(REPRESENTATIVE).
11-Bon Appetite Restaurant.
(Cashier)September 1998 till April 1999.
(Supervisor) May 1999 till February 2000.
Personal
Skills:
Achievements:
• Self-motivated.
• Hard worker.
• Work under pressure.
• Teamwork oriented.
• Possess good communication skills.
• Analytical skills - Ability to work individually or with a group - Self and fast learner Enthusiastic -
Patient - Ambitious - Initiative - Positive – Creative.
• Willingly works overtime and on weekends.
• Skilled in interpersonal communications and organization; detail-oriented with excellent time-
management skills.
• Good filing and organizational skills.
•
• 1-Best employee of the year 2003.
• 2-11 Thanks letter from guests.
• 3-Best Up seller of the Month for three times.
• 4-Best trainee in fire training course.
• 5-One of the fire team in the hotel.
• 6-One of the first aid team of the hotel.

4. Training
Courses:
 1-Guest Courtesy Training.
 2- Reservation Professional.
 3-Customer Come first.
 4-Sales professional.
 5-Telephone manners.
 6-Culture Awareness.
 7-FireTraining.
 8-Office Safety.
 9-First Aid.
 10-Solving Problems.
 11-Bomb Threat.
 12- Customer Care.
Skills:
Hobbies:
Languages:
Computer skills: Windows 95/98/2000/ xp, Internet and Internet
searching Tools, MS Office "Word – Excel –Outlook”,
Fidelio 6.20, Opera system.
Swimming, playing football, riding horses, driving cars (owning a car).
• Arabic : (Mother tongue)
• English : (Excellent)
• Italian : (Fair)