1. SHEILA J. ALMODOVAR
PO Box 8724 - Canton, OH 44711
Phone 631-790-0776 • E-mail: SJALMODOVAR@GMAIL.com
Summary
Dynamicbilingual (Spanish) customerservice representative withover25 yearsof experience.Strongworking
knowledge of Windowsoperating systems(Word,Outlook&Excel).Videoconference &Telepresence experience using
CiscoTMS, CodianandPolycom systems. Excellentverbal andwrittencommunicationskills.
Experience
2008 – 2014 IVCi,LLC Hauppauge,NY
Video Conference Producer / Video Support Engineer
Dutiesincluded,butwere notlimitedtoassistingclientsinschedulingvideoconferencesandTelepresence meeting,
includingaddingaudiolinesusingTandbergTMS.Once callslaunch,assure audio& videoconnectionsare working
properly.Troubleshootwithparticipantstofix anyminoraudio/videoissuesorcontactDell techniciansandopentickets
for furtherassistance whennecessary.Update teamcalendarwithdailycall assignments.Createdandupdatedreports
of dailyandmonthlyusage aswell asindividual unitusage,usingExcel.
2004 – 2008 CustomComputerSpecialists,Inc. Hauppauge,NY
Operations Coordinator / Returns Specialist
Processedall defective,incorrectproduct&stockbalance returns.Incharge of issuingcall tags andprocessingvendor
creditinformation.DailycontactwithvendorstoobtainRMA’sfordefectiveorincorrectmerchandise andpurchasing
replacementitemswhenneeded.Assistedcall centerwithincomingservice callsandservice orderentryandinvoiced
for servicesrendered.AlsoassistedwithorderprocessingforPartsDepartment.Processedreturns&rebatesforBreak
Fix department.
2002 – 2004 State Farm Insurance,KenKortrightAgent Patchogue,NY
Office Assistant / File Clerk
Assistedwithautoquotes.Acceptedpaymentsandissuedreceiptstocustomers.HelpedSpanishspeakingclientele with
quotes,policiesandgeneral informationasneeded.Answeredphonesandsetupappointments.Responsible for
maintainingaccurate accountsof moniesreceivedandprocessingpaperworkfornew policies. Ranpotential customer
license informationthroughDMV to obtainscoresfordeterminingeligibilityandinsurability.
1998 - 2002 Maharam Hauppauge, NY
Key Account Services Representative
In charge of providingexcellentcustomerservice inacall centerenvironment,answeringquestionsregardingproducts
and services,enteringordersandreservesintocompanydatabase,providingsupportforoutside salesrepresentatives,
mainliaisonforgovernment&institutionalsales.
1990 - 1998 Jack Lenor Larsen New York, NY
Furniture Production / Office Manager
Responsibilitiesincludeddelegatingworktobothshipping&sample departments.Enteringall ordersreceivedviafax,
phone & email usingMAS90 program.Handlingdailydeposits&weeklyreconciliations,processinginvoices&monthly
statements.Dailycontactwithoverseassupplierstoreplenishinventory.Sentcustomcolorsamplestoclientsfor
approval.Makingshippingarrangementsforcompletedorders.IssuedRMA’sandinsurance claimsfordamagedgoods
whenneeded.Answeredall customerinquiriesregardingproductsandservices.
Training/certifications
NewYork BusinessSchool (NYBS) Word Processing&Data Entry
NewYork State Dept.of Financial Services Property& CasualtyInsurance AgentLicense