SharePoint as digital service platform
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This document discusses building self-service digital platforms using SharePoint 2010. It describes key components like registration, authentication, integrations with systems like CRM, support for mobile access, and leveraging social networks. The architecture uses a presentation layer to handle different devices, an application layer for business logic, and an EAI platform to integrate with backend systems for functions like billing and line of business data. The goal is to provide a unified experience across channels like desktop, mobile and social media.
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SharePoint as digital service platform
- 1. SharePoint 2010 as a Digital Service Platform Nir Levy CTO, Realcommerce MRS DMP, Microsoft
- 4. Self Service Components • General public service • Registration • Authentication and authorization • Multi tenancy • Integrations • Mobile • Social
- 5. General Public Service • FAQ and Help Screens • Troubleshooting Wizard • Strong Search Capabilities
- 6. Start Process: Registration Insert IMTSI Getting the users in - Registration Unique Identifier Email New password Confirm new password Captcha details Get User details from • Self Registration CRM and Verifying IMTSI and Unique Identifier in No CRM • CRM Integration Yes Is the input valid? • Separate Logic from Presentation Check if • CRM:webLoginUserNa No Users repository me is not empty Creating User in AD: AD.IMTSI =CRM:ContactRef.IMTSI • Support multi-tennancy AD.Username = Email AD.Password= new Password AD.UniqueID = UniqueID Yes Is AD add user No & user already exist No & general failure successfully Yes Updating User details in CRM: CRM:webLoginUserName = Email Site does silent login to user Output screen: Output screen: user is Sending email error message already registered message to Email message Output screen: My BPLC Home Page Display registration success notification End Process
- 7. Getting the users in - Authentication • Single Sign On • Leverage Identity Foundation • Claims Based Authentication • Support for SAML 2.0 • Users Repository
- 8. Integrations • Use an application server to handle BL • Use an EAI service to handle integrations • Online Integrations • Offline Integrations Website App Server Backend1 E A I App DB Backend2
- 9. Integration Examples • Billing • CRM • Call status • Open calls • Change details • LOB data
- 10. Integrating with the Marketing Site • One site to serve both Self Service and Marketing • Unified user experience • Single CMS for everything • Ability to mix content and service • Separate Marketing and Self Service Sites • Support for secured/public network zones • Different physical locations
- 11. • Self Service and Marketing Site Same URL Single SSL Single MasterPage Breadcrumbs Marketing Data Personal Data
- 12. • Self Service and Marketing Site Banner Banner Personal Details Personal Messages WebPart WebPart WebPart WebPart
- 13. • Self Service Standalone Different URL SSL Different MasterPage No Breadcrumbs Marketing Data (Site Level) Personal Data
- 14. • Self Service Standalone Banner WebPart Banner WebPart Personal Details News WebPart WebPart FAQ WebPart
- 16. Mobile Self Service Versions • Responsive web design • Dedicated mobile site • Mobile adaptation of current site • Mobile apps
- 17. Responsive web design • Focus on Web access • One Site fits all 320px 600px 900px Wider • Difficult to design but easier to maintain • Good for new sites
- 18. Dedicated mobile site • Two different site-collections • WebPart level customizations Mobile Site collection Web Site Collection • Greater business flexibility • Good for existing and new sites
- 19. Mobile Adaptation • Website adapted to mobile by external system • No change to existing site Mobile Adaptation MobileSpear Adapted Mobile Site Web Site collection • Simple setup • Good for existing sites
- 20. Mobile Application • Standalone app, possibly hybrid • Uses application server or website as backend • Complex setup • Good for frequent or recurring use
- 22. Self Service in Facebook • Pushing feeds to social networks • Creating facebook pages and apps • Using facebook chat
- 23. Architecture
- 24. Logical Architecture Authentication & Authorization Cross Channel CMS Presentation Layer Application Layer EAI Platform CRM Billing LOBs
- 25. Mobile Desktop EAI Social Billing LOB1
- 26. Wrap Up
- 27. Self Service Components • General public service • Registration & Authentication • Integrations • Mobile • Social
- 28. Thank You Nir Levy, CTO, RealCommerce MRS DMP, Microsoft nirl@realcommerce.co.il http://www.linkedin.com/in/nirlevy