The document provides an agenda and details for a local chapter meeting of the San Francisco Bay Area HDI. The meeting includes an introduction, keynote presentation on how DevOps thinking can improve service and support, informal discussion, and raffle drawing. The keynote speaker Roy Atkinson from HDI will discuss the history and myths of DevOps and how the three ways of DevOps relate to IT service management. He will also explain how support teams can learn from and benefit by collaborating with DevOps initiatives. The document encourages attendees to complete a survey and announces random prize drawings for attendees.
Blueprint for intranet success: Professional Advantage presentation Deloitte Australia
Presentation of the findings of the Worldwide Intranet Challenge intranet end user survey data. The survey has been completed by more than 50,000 intranet end users from more than 180 organisations.
10 steps to salvation: Creating digital governance that worksKate Thomas
For organisations to succeed in the digital age, they need to adopt new frameworks and ways of working. The key to doing this is to dust off and turn inside-out existing governance frameworks, reinvigorating them with more nimble ways of working. Governance is no longer a separate policy or individual decision maker. It is everyone working in digital. It is every digital touch point and policy. It is the digital strategy, the customer strategy, the media strategy, the KPI framework, analytics, and SEO.
Twenty-first century governance is the supportive mesh of digital success.
Presented 01 Oct 2014 at Confab Europe Barcelona
http://confabevents.com/events/europe/program/10-steps-to-salvation-creating-digital-governance-that-works
Should L&D/HR be Architects of Lifelong Learning in the Workforce?LearningCafe
The Economist dedicated a January 2017 issue to Lifelong Learning, bringing to fore the need for everyone to be Lifelong Learners due to rapid changes in jobs and the skills required for them.
Lifelong Learning is here to stay. While individuals need to take responsibility to keep their capabilities up to date, organisations can support them by helping them create a mindset and skills for Lifelong Learning. L&D can be the architects by providing support and tools while being the advocate for Lifelong Learning.
In this webinar, we discuss if L&D currently advocates or has the mandate to support Lifelong Learning and how best they can achieve this.
Blueprint for intranet success: Professional Advantage presentation Deloitte Australia
Presentation of the findings of the Worldwide Intranet Challenge intranet end user survey data. The survey has been completed by more than 50,000 intranet end users from more than 180 organisations.
10 steps to salvation: Creating digital governance that worksKate Thomas
For organisations to succeed in the digital age, they need to adopt new frameworks and ways of working. The key to doing this is to dust off and turn inside-out existing governance frameworks, reinvigorating them with more nimble ways of working. Governance is no longer a separate policy or individual decision maker. It is everyone working in digital. It is every digital touch point and policy. It is the digital strategy, the customer strategy, the media strategy, the KPI framework, analytics, and SEO.
Twenty-first century governance is the supportive mesh of digital success.
Presented 01 Oct 2014 at Confab Europe Barcelona
http://confabevents.com/events/europe/program/10-steps-to-salvation-creating-digital-governance-that-works
Should L&D/HR be Architects of Lifelong Learning in the Workforce?LearningCafe
The Economist dedicated a January 2017 issue to Lifelong Learning, bringing to fore the need for everyone to be Lifelong Learners due to rapid changes in jobs and the skills required for them.
Lifelong Learning is here to stay. While individuals need to take responsibility to keep their capabilities up to date, organisations can support them by helping them create a mindset and skills for Lifelong Learning. L&D can be the architects by providing support and tools while being the advocate for Lifelong Learning.
In this webinar, we discuss if L&D currently advocates or has the mandate to support Lifelong Learning and how best they can achieve this.
Webinar - Connecting Workforce and Business Initiatives with Lifelong Learnin...TechSoup
Libraries continue to evolve to be a viable resource for workforce and business development, shifting programs and initiatives to meet the ever-changing needs of workers. New programs and grant-based initiatives help patrons develop core skill sets and competencies that will help them enter, or reenter, the workforce. Spaces like the Eureka Loft extend far beyond the basics of workforce training and offer courses in marketing, digital media production, business development, interviewing techniques and one-on-one mentoring.
Learn about Scottsdale Public Library’s Eureka Loft from Nife Adeyemi, Digital Media Specialist and librarian Allan McWilliams. They share success stories and some valuable lessons learned as they grew Eureka's program offerings. The digital media lab in Eureka Loft, geared towards entrepreneurs and small business owners, offers free space for those who need to shoot videos, record podcasts or create marketing materials for their business or brands. The Eureka Loft is a collaborative environment in Scottsdale's Civic Center Library.
LearningCafe Year End Webinar - Looking back at 2016. What is coming in 2017?LearningCafe
We explore what were the significant trends last year and what can we expect for 2017?
We Discuss:
Business drivers for Learning in 2016. How Learning design and delivery has changed?
Current and future capability of L&D teams and bridging the gaps.
Influences of disruptive business model of Learning.
Top 3 predictions for L&D in 2017.
Technology Capabilities – How to Build on Shifting SandsLearningCafe
Technology has become a critical component of most business including traditional industries with processes and transactions being digitised. Information Technology is also one of the fastest changing landscapes, which poses a challenge for Learning and Capability Management professionals who try ensure that the organisations has the required skills.
User Experience Service showcase lightning talks - December 2018Neil Allison
The University of Edinburgh User Experience Service ran a showcase of recent projects on 5 December 2018. The session began with these lightning talks.
The future of customer support is AI-driven automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual agents will far exceed those of today’s best humans. We’ll receive support that is more reliable than friends, more accurate than social media, and less frustrating than waiting on hold.
In this session, we’ll discuss how artificial intelligence is impacting IT. We’ll cover research trends, technical challenges, and the cultural implications of AI-driven automation. We’ll also discuss how AI and natural language processing (NLP) can be used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction.
You'll leave better informed, less frightened, and armed with actionable advice to help you spearhead your team's vision for the future of IT.
Webinar: Empowering Continuous Learning with the Tin Can API (xAPI) Rustici Software
Employees are demanding more continuous and varied approaches to learning, but many L&D organizations struggle to keep up. One big reason: a lot of that informal learning happens on the open web, inside mobile apps, and in real life – not in an LMS. This means that L&D teams aren’t getting the whole picture. And without it, they’ll have an increasingly difficult time connecting learning to business results.
Learn how CUES is using Tin Can API (xAPI) to plug L&D back into learning, and in the process plug learning back in to business results.
In this webinar, we’ll discuss:
*New types of learning methods and technologies for continuous learning
*The Learning Tech Stack and why a cohesive one is important
*How CUES empowers continuous learning for their members
Presenters that you'll hear from on this webinar:
* Dani Johnson, Research Manager, Bersin by Deloitte, Deloitte Consulting LLP
* Wendy Wang-Audia, Sr. Research Analyst, Bersin by Deloitte, Deloitte Consulting LLP
* Mike Rustici, President, Rustici Software
* Christopher Stephenson, VP/Professional Development and Innovation, CUES
Hdi Capital Area Program Slides May 18 2018hdicapitalarea
HDI Updates and an interactive, entertaining, and informative session will reveal the philosophy and methodology the Johns Hopkins support organization used to create a culture of transparency and staff engagement that produced high-performing teams.
HDI Capital Area Local Chapter March 2016 Meeting hdicapitalarea
HDI Capital Area Local Chapter March 2016 Meeting. HDI Updates, membership, presentation on Hiring and Compensation by Christie Shell, Robert Half Technology
Hdi Capital Area Updates and Presentation April 20 2018hdicapitalarea
HDI Capital Area Updates and Presentation by ITSM expert Jessica Alfaro from Acuity addresses common technical and cultural roadblocks to situational awareness in IT organizations and best practices for achieving a break through.
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017hdicapitalarea
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017. Includes Capital Area Announcements and presentations on Building an Award Winning Service Excellence Team and A Service Desk Evolution.
Microsoft Teams is the fastest-growing product in Microsoft history, providing a powerful platform for collaboration and communication. However, because Teams was built on the backs of two leading workloads: SharePoint and Exchange, managing the security, compliance, and governance of Teams comes with some additional complexity. In this session, Christian walks through 10 essentials for effective Teams governance to help you 'know where to go' to meet your organizational requirements.
ALT-C 2012 Mainstreaming grass roots innovation in open educational practice:...Chris Follows
Process.arts, a grass roots web2.0 open educational environment for sharing day-to-day arts practice and research of staff and students, currently provides a new ‘open learning’ space to the University of the Arts London (UAL) that straddles the institution/educational (formal learning) environment and the social (informal learning) environment. It creates an ‘experimental’ space for open educational practitioners to develop and define a new language for open edu-social practice without conforming or being influenced by pre-existing academic structures and processes. The transition of process.arts into an official UAL service will test this model and raise questions as to how institutions successfully support and develop autonomous and independent grassroots innovation without homogenising innovation.
Background
Chris Follows initially developed Process.arts in 2008 with the support of UAL’s Centre for Learning and Teaching in Art and Design (CLTAD). Chris was awarded a secondment and fellowship to develop his ideas for creating an open educational web environment for arts staff and students to share and cluster rich media content and resources. Process.arts has been maintained and developed by Chris as a sustainable and independent system, through agile experimentation, small project support, voluntary support, stewardship and an open university SCORE fellowship project.
In 2012 UAL began the process of rebuilding its VLE framework, and process.arts was identified as a valuable resource that could fit into the University’s new portfolio of tools; consequently, process.arts is due to be officially introduced as a supported ‘service’ in September 2012.
However, the structure of process.arts does not map onto courses; meta data links user-generated pieces of openly licensed text, image, video and audio content together through individual profiles and subject specific interest groups. Like many web2.0 environments used for education, process.arts can neither really be described as a repository nor as a VLE. Because of this it provides a novel and alternative VLE environment that encourages and supports rich media experimentation and informal learning, a welcome alternative for many to commercial alternatives.
Conversion to a full service will provide a firm foundation for long term stability, integration wth other systems, support and growth. The project team is in the process of integrating the current informal agile development approach into a more formal in-house system. The team are addressing outstanding bugs, monitoring user interface changes and identifying outstanding functionality. There will inevitably be some loss of agile spontaneity although we aim to retain the overall grass root
Title: Mainstreaming grass roots innovation in open educational practice: benefits and challenges (ID 171)
Authors: Chris Follows
Affiliation: University of the arts London, DIAL & SCORE open University
Theme:
HDI Capital Area Local Chapter Meeting, Local Chapter Updates, HDI Corporate Updates and presentation on Finding the "Root" in Root Cause Analysis - A Client Case
Webinar - Connecting Workforce and Business Initiatives with Lifelong Learnin...TechSoup
Libraries continue to evolve to be a viable resource for workforce and business development, shifting programs and initiatives to meet the ever-changing needs of workers. New programs and grant-based initiatives help patrons develop core skill sets and competencies that will help them enter, or reenter, the workforce. Spaces like the Eureka Loft extend far beyond the basics of workforce training and offer courses in marketing, digital media production, business development, interviewing techniques and one-on-one mentoring.
Learn about Scottsdale Public Library’s Eureka Loft from Nife Adeyemi, Digital Media Specialist and librarian Allan McWilliams. They share success stories and some valuable lessons learned as they grew Eureka's program offerings. The digital media lab in Eureka Loft, geared towards entrepreneurs and small business owners, offers free space for those who need to shoot videos, record podcasts or create marketing materials for their business or brands. The Eureka Loft is a collaborative environment in Scottsdale's Civic Center Library.
LearningCafe Year End Webinar - Looking back at 2016. What is coming in 2017?LearningCafe
We explore what were the significant trends last year and what can we expect for 2017?
We Discuss:
Business drivers for Learning in 2016. How Learning design and delivery has changed?
Current and future capability of L&D teams and bridging the gaps.
Influences of disruptive business model of Learning.
Top 3 predictions for L&D in 2017.
Technology Capabilities – How to Build on Shifting SandsLearningCafe
Technology has become a critical component of most business including traditional industries with processes and transactions being digitised. Information Technology is also one of the fastest changing landscapes, which poses a challenge for Learning and Capability Management professionals who try ensure that the organisations has the required skills.
User Experience Service showcase lightning talks - December 2018Neil Allison
The University of Edinburgh User Experience Service ran a showcase of recent projects on 5 December 2018. The session began with these lightning talks.
The future of customer support is AI-driven automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual agents will far exceed those of today’s best humans. We’ll receive support that is more reliable than friends, more accurate than social media, and less frustrating than waiting on hold.
In this session, we’ll discuss how artificial intelligence is impacting IT. We’ll cover research trends, technical challenges, and the cultural implications of AI-driven automation. We’ll also discuss how AI and natural language processing (NLP) can be used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction.
You'll leave better informed, less frightened, and armed with actionable advice to help you spearhead your team's vision for the future of IT.
Webinar: Empowering Continuous Learning with the Tin Can API (xAPI) Rustici Software
Employees are demanding more continuous and varied approaches to learning, but many L&D organizations struggle to keep up. One big reason: a lot of that informal learning happens on the open web, inside mobile apps, and in real life – not in an LMS. This means that L&D teams aren’t getting the whole picture. And without it, they’ll have an increasingly difficult time connecting learning to business results.
Learn how CUES is using Tin Can API (xAPI) to plug L&D back into learning, and in the process plug learning back in to business results.
In this webinar, we’ll discuss:
*New types of learning methods and technologies for continuous learning
*The Learning Tech Stack and why a cohesive one is important
*How CUES empowers continuous learning for their members
Presenters that you'll hear from on this webinar:
* Dani Johnson, Research Manager, Bersin by Deloitte, Deloitte Consulting LLP
* Wendy Wang-Audia, Sr. Research Analyst, Bersin by Deloitte, Deloitte Consulting LLP
* Mike Rustici, President, Rustici Software
* Christopher Stephenson, VP/Professional Development and Innovation, CUES
Hdi Capital Area Program Slides May 18 2018hdicapitalarea
HDI Updates and an interactive, entertaining, and informative session will reveal the philosophy and methodology the Johns Hopkins support organization used to create a culture of transparency and staff engagement that produced high-performing teams.
HDI Capital Area Local Chapter March 2016 Meeting hdicapitalarea
HDI Capital Area Local Chapter March 2016 Meeting. HDI Updates, membership, presentation on Hiring and Compensation by Christie Shell, Robert Half Technology
Hdi Capital Area Updates and Presentation April 20 2018hdicapitalarea
HDI Capital Area Updates and Presentation by ITSM expert Jessica Alfaro from Acuity addresses common technical and cultural roadblocks to situational awareness in IT organizations and best practices for achieving a break through.
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017hdicapitalarea
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017. Includes Capital Area Announcements and presentations on Building an Award Winning Service Excellence Team and A Service Desk Evolution.
Microsoft Teams is the fastest-growing product in Microsoft history, providing a powerful platform for collaboration and communication. However, because Teams was built on the backs of two leading workloads: SharePoint and Exchange, managing the security, compliance, and governance of Teams comes with some additional complexity. In this session, Christian walks through 10 essentials for effective Teams governance to help you 'know where to go' to meet your organizational requirements.
ALT-C 2012 Mainstreaming grass roots innovation in open educational practice:...Chris Follows
Process.arts, a grass roots web2.0 open educational environment for sharing day-to-day arts practice and research of staff and students, currently provides a new ‘open learning’ space to the University of the Arts London (UAL) that straddles the institution/educational (formal learning) environment and the social (informal learning) environment. It creates an ‘experimental’ space for open educational practitioners to develop and define a new language for open edu-social practice without conforming or being influenced by pre-existing academic structures and processes. The transition of process.arts into an official UAL service will test this model and raise questions as to how institutions successfully support and develop autonomous and independent grassroots innovation without homogenising innovation.
Background
Chris Follows initially developed Process.arts in 2008 with the support of UAL’s Centre for Learning and Teaching in Art and Design (CLTAD). Chris was awarded a secondment and fellowship to develop his ideas for creating an open educational web environment for arts staff and students to share and cluster rich media content and resources. Process.arts has been maintained and developed by Chris as a sustainable and independent system, through agile experimentation, small project support, voluntary support, stewardship and an open university SCORE fellowship project.
In 2012 UAL began the process of rebuilding its VLE framework, and process.arts was identified as a valuable resource that could fit into the University’s new portfolio of tools; consequently, process.arts is due to be officially introduced as a supported ‘service’ in September 2012.
However, the structure of process.arts does not map onto courses; meta data links user-generated pieces of openly licensed text, image, video and audio content together through individual profiles and subject specific interest groups. Like many web2.0 environments used for education, process.arts can neither really be described as a repository nor as a VLE. Because of this it provides a novel and alternative VLE environment that encourages and supports rich media experimentation and informal learning, a welcome alternative for many to commercial alternatives.
Conversion to a full service will provide a firm foundation for long term stability, integration wth other systems, support and growth. The project team is in the process of integrating the current informal agile development approach into a more formal in-house system. The team are addressing outstanding bugs, monitoring user interface changes and identifying outstanding functionality. There will inevitably be some loss of agile spontaneity although we aim to retain the overall grass root
Title: Mainstreaming grass roots innovation in open educational practice: benefits and challenges (ID 171)
Authors: Chris Follows
Affiliation: University of the arts London, DIAL & SCORE open University
Theme:
HDI Capital Area Local Chapter Meeting, Local Chapter Updates, HDI Corporate Updates and presentation on Finding the "Root" in Root Cause Analysis - A Client Case
The Very Best Intranets and Digital Workplaces from the 2017 Digital Workplace & Intranet Global Forum conference in New York. Presentation webinar deck by Toby Ward, Prescient Digital Media.
Collaboration from the Trenches : Building your Internal Communities with Mic...D'arce Hess
Presented at Microsoft 365 Collaboration Conference in Las Vegas, NV, December 2021. Reviews steps to build organic adoption of Microsoft Teams and review of architecture and business outcome goals
SP Tech Con San Francisco 2014 - Real World Examples - Hybrid Office 365 Envi...Summit 7 Systems
From SPTechCon San Francisco 2014: In this class, you’ll see real-world examples of solving problems and finding opportunities when moving part of your workload to the cloud. You’ll be introduced to designing federated searching, cloud crawling, navigation synchronization, line-of-business integration, Active Directory Synchronization, social features, and Office 365 personal sites. This will be a live-demo class and you’ll see an example solution end to end! Takeaways from this class include an examination of when user experience matters, a look at product features that can help you bridge cloud and on-premise sites, and how organizations solved the social gap between Office 365 and on premise.
Advisory Boards that Work: Success Stories at Milwaukee-Washington High Schoo...NAFCareerAcads
Wondering what it looks like for an advisory board to REALLY engage with an academy? Come hear about how the advisory board at Milwaukee-Washington High School of IT got there. In the last two years, the board has hosted an interactive IT and engineering career fair, delivered workshops and recruited eight
new members.
Presenters: Joe Kmoch and Sheryl Knox, Milwaukee-Washington High School of IT and Dorothy Valentine, Harley-Davidson
A review of the technical and cultural issues surrounding a successful deployment and adoption of a social collaboration solution, from a SharePoint and Yammer perspective.
How to Insightfully Engage Candidates by Jennifer Newbill, Dell Inc.Shahid Wazed
This is the webinar deck on how to insightfully engage candidates. Don't forget to claim your offer using coupon Webinar14 to get an instant $200 off when you register for the 2016 Top Talent Summit taking place in Toronto, ON, Canada on April 20-21. Learn more at http://www.toptalentsummit.com/ . Thanks!
South Florida HDI Event: Mobility Creates Transparency and Increases Business...Eddie Vidal
In this session, attendees will learn how to:
Improve end-user satisfaction (employees and customers) by providing instant access to available services, self-service tools, and status updates for service requests.
Appease your CIO with instant access to real-time performance dashboards, emergency change requests, and customer satisfaction ratings.
Free IT support staff from their desk, allowing them to manage their entire workflows from their smart phone or tablet.
Give your Help Desk team the power to demonstrate the value they bring to organization.
Similar to SFHDIFeb2017-How DevOps Thinking Can Improve Service and Support (20)
Desktop Support is evolving from its traditional hands-on, hardware-focused, physical deskside work. With that in mind, we have to consider what's the future of desktop support. HDI's Desktop Support Advisory Board addresses this in a Roadmap that has been published & is the basis of this presentation for HDI's San Francisco Bay Area Chapter.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
2. Today’s Meeting Agenda
11:30 – 12:00
• Registration/Networking/Lunch
• Introductions
12:00 – 1:30
• Announcements
• Keynote - How DevOps Thinking Can Improve Service
and Support
Informal Discussion
Raffle Drawing
Thank you to LinkedIn and Ellie Mae for hosting our
meeting location today
Please complete our survey
https://goo.gl/iClK4u
Today’s Speaker
Roy Atkinson
HDI Senior Writer/Analyst
3. Introductions
• Connect with 2 or 3 people who are “new to you”
– Find out their answers to the following questions:
• 1 – Their name
• 2 – Company
• 3 – Functional Title (what they do)
• 4 – Number of years they have worked in IT
• 5 – Find three things you have in common - For instance you all like the beach
• Connect with another group and share the things you have in
common
4. • Each year, HDI works jointly with the local chapters to identify and
award the highest honors in the technical service and support
profession.
• Nominations open in August
• The SFHDI chapter winners compete with their peers regionally to
represent at the HDI Annual Conference & Expo
• An exclusive membership benefit
– Analyst of the Year
– Desktop Support Technician of the Year
Let’s Celebrate our Award Winners!
http://ThinkHDI.com/IndustryAwards
5. 2016 SFHDI Award Winners
Analyst of the Year
Paul Mak
LinkedIn
Desktop Support
Technician of the Year
Luis Torres
Synopsys
6. San Francisco Bay Area HDI Board of Directors
VP Communications
Cathy Miller (LinkedIn)
VP Programs
Rob Matheson (CompuCom)
VP Vendor Sponsorships
Josh Furr (LinkedIn)
Co-VP Finance
Nenita Rozzi
Bren Hanson (Exchange Bank)
Past President/Chapter Advisor
Larry Motsenbocker (Fujitsu)
President
Terri Oropeza (Synopsys)
Members at Large - Leadership Council
Dawn Dunn (Wilson Sonsini Goodrich & Rosati
Hillary Hernandez (Robert Half Technology)
Karen Whitcomb (Ellie Mae)
James Hagan (LinkedIn)
Grow your career, build your network, and utilize industry resources
Join Us! Help us grow the SF Bay Area Chapter
7. ThinkHDI.com/Membership
Support@ThinkHDI.com
800-248-5667
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16. How DevOps Thinking Can
Improve Service and Support
California Chapters • February 2017
Roy Atkinson
Senior Writer/Analyst, HDI
17. About
• 15 years experience as a practitioner
• White papers, SupportWorld articles, research
reports
• HDI and FUSION Conference Faculty
• Co-host: DevOps FUSION 2015
• DevOps / Agile Track Chair
FUSION 2016, 2017
• Chapter Advisor - HDI Northern New England
• Advanced Management Strategy
Tulane University Freeman Graduate School of
Business
Twitter: @HDI_Analyst | @RoyAtkinson
18. Agenda
• A brief history of DevOps
• Myths about DevOps
– Why DevOps isn’t just about automation
– Why DevOps doesn’t mean ITIL® is dead
• The Three Ways of DevOps
• How support can learn and benefit from DevOps
ITIL is a registered trademark of AXELOS, Ltd.
19. But first, our theme song…
Ooooooooooooohhh…
San Diego, San Francisco, LA, Sacramento
Probably I won’t remember where I even went-oh
We will talk about the DevOps to a great extent-oh
San Diego, San Francisco, LA, Sacramento!
20. Here is a framed picture of the magic bullet
that cures all IT problems:
Before we start
22. What is DevOps, Anyway?
DevOps is “the set of cultural norms and technical
practices that enable organizations to have a fast flow
of work from Development through Test and
deployment, while preserving world-class reliability,
availability, and security.” – Gene Kim
25. DevOps: The Myths
DevOps:
1. is only for startups
2. replaces Agile
3. is incompatible with ITIL®
4. means eliminating IT Operations
5. is just “Infrastructure as Code” or Automation
6. is only for open-source software
7. is incompatible with information security and
compliance
DevOps Handbook, xiv-xvi
26. 1. DevOps is only for startups
DevOps: The Myths
27. 2. DevOps replaces Agile
• DevOps and Agile are compatible
• Agile is an enabler of DevOps
DevOps: The Myths
29. 3. DevOps is incompatible with ITIL®
DevOps: The Myths
A well-tended service management road…
Can DevOps and ITIL co-exist? A story of two IT service
philosophies – ZDNet
31. 4. DevOps means eliminating IT operations
DevOps: The Myths
“No Ops”
32. 5. DevOps is just “Infrastructure as Code” or
Automation
DevOps: The Myths
Source: DevOps.com
33. 6. DevOps is only for open-source software
DevOps: The Myths
Achieving DevOps outcomes is independent
of the technology being used.
- The DevOps Handbook
34. 7. DevOps is incompatible with information
security and compliance.
DevOps: The Myths
Instead of a final
check at the end of
the assembly line,
controls are
integrated into every
stage of daily work.
42. The First Way
Systems Thinking:
Start looking at the complete value chain
through to the customer.
Dev Ops -
Support
Marketing
Sales
Customer
Service
Customer
44. The Third Way
Experimentation and learning
Dev
ps -
Sup
por
tMarketing
Sales
Customer
Service
Cus
tom
er
Dev
Ops -
Support
Marketing
Sales
Customer
Service
Customer
46. How Support Can Learn from
DevOps
Silos are for corn, not companies.
47. Conclusions
• No framework or methodology will, by itself, cure all your
problems
• Don’t believe the hype
• Don’t believe the myths
• Have your ITSM house in order
• Learn from and work with DevOps initiatives in your
organization
• Get involved early and often
• End the blame game
• Collaborate
50. And the winner is…
• Random drawing from all three sites for
today’s lucky winners
– Plantronics Voyager 5200 UC
• Donated by
– Amazon Gift Card Provided by SFHDI
– Predator FPV Drone
• Donated by CDW
Editor's Notes
David
David
David
Penny
“We bought ITIL and it didn’t work.” - Kirsty Magowan client.
AGILE 2008 Conference, Toronto: Andrew Clay Shafer’s “birds of a feather” ad hoc session called Agile Infrastructure. The only person who showed up was Patrick Debois. Shafer and Debois started a Google group called “Agile System Administration”
June 2009: Presentation at Velocity of 10+ Deploys per Day: Dev and Ops Cooperation at Flickr by John Allspaw and Paul Hammond – Debois watched by streaming video, tweeted
October 2009, DevOpsDays: Organized through Twitter. Conversation continued on Twitter and the #DevOps hashtag was born, dropping “Days” for brevity.
2010: First US DevOpsDays
March 2011: Gartner’s first notes about DevOps
Alternate definition:
DevOps is “the philosophy of unifying Development and Operations at the culture, practice, and tool levels, to achieve accelerated and more frequent deployment of changes to Production.” – Rob England
At certain points, these companies risked going out of business because of “dangerous code releases that were prone to catastrophic failure.”
“A well-tended service management road, leveled by responsive change management practices, can help to expedite the goals of Agile methods.” – RA
By Craig Barbakow, Kepner-Tregoe
Probably not!
With the emergence of Agile and DevOps, some people are saying that ITIL is dead! Is this true? The short answer is ‘NO!’
However we need to understand the rationale for the claim of ITIL irrelevance and IT Service Management (ITSM) obsolescence. It’s certainly true that many organizations that have “implemented ITIL” or are “ITIL-compliant” or “ITIL-aligned” currently face many challenges. These issues include unnecessary bureaucracy, inflexible and complex processes, outdated tools and technology, siloed and adversarial IT departments, as well as other significant issues and dysfunctions.
It’s common for people to view ITIL and IT Service Management (ITSM) as being dogmatic and fixated on rigid processes. Another popular perception is that ITIL has a strong bias for operations over software development and thus isn’t relevant for the “app guys”.
Also check out a paper by Gene on HDI’s archive – from November 2012.
Why NoOps is a DevOps disaster waiting to happen - Peter Waterhouse
Firstly, however operationally awesome developers think they are, building resilience, maintainability and supportability is not always top-of-mind. Worse still, these elements might be neglected if management is fixated on rewarding developers according to ‘speeds and feeds’. Secondly, even if these elements are addressed, they’re often conducted at the end of development cycles or bolted on after problems are discovered – that’s like baking a cake, forgetting the sugar, and then trying to compensate with a sickly sweet chocolate sauce.
In reality, great operations engineers are best equipped to help incorporate operational excellence into all practices. After all they have years of experience supporting every new wave of technology – from Mainframes to Microservices. What must change, however, is how their expertise is developed and shared.
“The important thing to remember is that automation is simply a tool or method for achieving the goal. It, like any other facet of DevOps, has to be part of a broader cultural shift and mindset.”
Toyota assembly line process Andon cord. Any worker could stop the line.
“…preserving world-class reliability, availability, and security.” – Gene Kim
The First Way emphasizes the performance of the entire system, as opposed to the performance of a specific silo of work or department — this as can be as large a division (e.g., Development or IT Operations) or as small as an individual contributor (e.g., a developer, system administrator).
Think about the position of the support center: How does it work as part of the entire value stream?
The outcomes of putting the First Way into practice include never passing a known defect to downstream work centers, never allowing local optimization to create global degradation, always seeking to increase flow, and always seeking to achieve profound understanding of the system (as per Deming).
The goal of almost any process improvement initiative is to shorten and amplify feedback loops so necessary corrections can be continually made.
The outcomes of the Second Way include understanding and responding to all customers, internal and external, shortening and amplifying all feedback loops, and embedding knowledge where we need it.
The Third Way is about creating a culture that fosters two things: continual experimentation, taking risks and learning from failure; and understanding that repetition and practice is the prerequisite to mastery.
Does this remind anyone of something else? Related to knowledge management, perhaps? KCS, maybe? Could you not say Use It, Flag It, Fix It, Add It about the rapid development of software?
What if there were rapid feedback loops to the other groups that produced almost immediate remediation and improvement?
What is the customer experience like if you have a fabulous service desk and crummy products? Have you ever bought something that was really substandard and gotten good service when you returned it?
Consider the Voice of the Customer. When you solicit feedback, listen to it, decide what to do about it, and then do that. Gathering information or data about how well you are doing is meaningless unless what you learn is being put into practice.
The culture of blame is prevalent in the world of service and support. Frank Zappa said, “Without deviation from the norm, progress is not possible.” I worked at a genetics laboratory for 10 years. I can tell you that without deviation from the norm, progress is not possible. So when someone goes off-script, makes a mistake, suggests something that doesn’t work out – you need to analyze what worked, what didn’t, and how to do it better next time, not say, it’s Bob’s fault, or chime in with Bart Simpson and say “I didn’t do it”.
It’s simple, but certainly not easy. It requires a large cultural shift—exactly the type of cultural shift DevOps is intended to accomplish.
Any framework or methodology is largely what you make of it, and none is going to solve every problem.