- Nixxis is a multichannel contact center solution provider founded in 2006 in Belgium that focuses on software development for customer contact centers with 10 to 500 agents.
- They provide an on-site or cloud-based solution with features like automated call distribution, interactive voice response, outbound dialing, agent interfaces, supervisor interfaces, and reporting.
- Nixxis claims their solution can help contact centers improve performance, reduce costs, and achieve a return on investment within 3 months.
How to interact with your Customers in a Profitable Way?Luc_Francis_Jacobs
This short webcasts explains how the way we interact with customers has changed dramatically quickly in the last years. Social media has empowered the customers and you also need to use the right tools to cope with those changes.
Nixxis Contact Suite will help you in handling this.
How to calculate and improve the profitability of your Contact Centre?Luc_Francis_Jacobs
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How to interact with your Customers in a Profitable Way?Luc_Francis_Jacobs
This short webcasts explains how the way we interact with customers has changed dramatically quickly in the last years. Social media has empowered the customers and you also need to use the right tools to cope with those changes.
Nixxis Contact Suite will help you in handling this.
How to calculate and improve the profitability of your Contact Centre?Luc_Francis_Jacobs
This short webcasts explains how you can dimension and calculate the profitability of your Contact Centre and also find ways to improve it by getting more from your pool of agents.
How to generate Customer Loyalty in your Contact Centers?Luc_Francis_Jacobs
This short webcasts explains how you can use the interactions with your Customers through your Contact Centers in order to generate more loyalty, positive word of mouth and ultimately saving a lot of marketing money and get more revenues.
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http://smartonline.com.cy
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Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
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BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
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voice logger
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outbound dialing solution
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inbound calling
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outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
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call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
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COLLECTIONS
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MULTI-CHANNEL CONTACT CENTER
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2. • Founded in 2006 by call center experts with 100+ year experience
• Headquarters in Brussels, Belgium
• Good logistic coverage in Europe (9 offices, 30 countries)
• Focus on software development
• Target: customer contact & interaction centers (10 to 500 agents)
• On-site installation and cloud-based deployment
• Go-to-market model / major channels (integrators, outsourcers,
telco providers, end customers)
Nixxis in a nutshell
29. Campaign N
Database
Activity 1
Activity 2
Activity N
Campaign 1
Database
Team X
Team Y
Agent A
Agent B
50%
100%Activity 1
Queue 1
Team Z
Agent C
100%
Queue 3
Activity N
Queue 2
Team V
Agent D
80%
Queue 4
Activity 2
30. Campaign 1
Database
Campaign N
Database
Team X
Team Y
Team Z
Team V
Agent A
Agent B
Agent C
Agent D
50%
80%
100%
100%
Activity 1
Activity 2
Activity 1
Activity 2
Activity N
Activity N
Queue 4
Queue 1
Queue 2
Queue 3
MultiwaveCampagnis
32. Campaign 1
Database
Campaign N
Database
Team X
Team Y
Team Z
Team V
Agent A
Agent B
Agent C
Agent D
50%
80%
100%
100%
Activity 1
Activity 2
Activity 1
Activity 2
Activity N
Activity N
Queue 4
Queue 1
Queue 2
Queue 3
TEAMOVERFLOW
35. Campaign N
Database
Activity 1
Activity 2
Activity N
Campaign 1
Database
Team X
Team Y
Agent A
Agent B
50%
100%Activity 1
Activity 2
Queue 1
Team Z
Agent C
100%
Queue 3
Activity N
Queue 2
Team V
Agent D
80%
Queue 4
$$$ $$
$$
$
44. Serving you...
• Native virtual multimedia
approach
• Channel interaction switching
• Business process driven, no
need for re-engineering
• Profit & Cost based routing &
dialling
• Team overflow
• Ready during wrap-up
possibility
• Business driven supervision
• Multiple active sessions
• Switch between sessions (Screen
only – screen and channel)
• Entry-level scripting tools
(Basic applications – Easy handling)
• Advanced scripting tools
(Sophisticated applications – An IT
developers tool)
• Proactive problem prevention
(Monitoring tool)
• Guaranteed ROI
45. Talking about ROI … imagine this!
1 resource = 35 minutes talk time/hour
15% improvement in performance
> 5 Minute per hour
6 working hours/day
220 working days/year
1000 resources
46. Start
counting
your
savings!
5 x 6 x 220 x 1000
6,6 M mins/year
125 agents/ 1K agents
125 x 1.6K x 20 =
4 Millions $
PAYBACK < 3 MONTHS
+ better SLA performance!
Investment < 2,5% of
total resource cost!