This document discusses user-oriented climate adaptation platforms and approaches to integrating user needs. It defines climate services as providing climate products or advice to assist decision-making. Traditionally, climate services took a top-down approach, but now focus on understanding user contexts and specifying requirements. Meeting user needs involves tailoring information, evolving user capacities over time, and adapting to evolving policy requirements. Key approaches discussed are web-based information provision, capacity building, and direct policy support.