Collecting and analyzing data for valuable decision making in a service oriented business scenario

Collecting and analyzing data for valuable decision
making in a service oriented business scenario
Stefano SCAMUZZO
ENGINEERING Group (www.eng.it)
Technical, Innovation & Research Division
Architectures & Consulting

SPAGOWORLD, Executive Board (www.spagoworld.org)
SPAGOBI, Ecosystem Manager (www.spagobi.com)

Engineering Group

Copyright © 2013 Engineering Group, SpagoBI Competency Center. All rights reserved.

Everyone needs services


But … what is a service ?
The Core concept in aaService Oriented model is the concept of Service which is subject to
The Core concept in Service Oriented model is the concept of Service which is subject to
interpretations that make its meaning quite ambiguous
interpretations that make its meaning quite ambiguous
Different points of view are possible:
Different points of view are possible:
The Business Analyst point of view: aaservice is aafunctionality, part of aaBusiness
The Business Analyst point of view: service is functionality, part of Business
Process
Process
The Designer point of view: aaservice is aasoftware module with aaprecise functional
The Designer point of view: service is software module with precise functional
identity that can be invoked through aawell defined and documented public interface
identity that can be invoked through well defined and documented public interface

We prefer to talk in terms of processes and components
We prefer to talk in terms of processes and components
The Business Analyst analyzes the processes so as to detect the functional
The Business Analyst analyzes the processes so as to detect the functional
components he needs to build the process
components he needs to build the process
The Designer translates the identified components into “services”
The Designer translates the identified components into “services”


What methodology to use ?
Bottom-up

Top-down

Leverage the existing applications and
start building services as an assembly
of existing components

Start from business models to identify a
complete plan of the services to be built,
then iterate on their design and
implementation

benefits: time reduction
risks: the developed services have a
shorter lifecycle and demand frequent
maintenance and refactoring

benefits: tidy and complete architecture
risks: huge initial investment for analysis
an identification of the services plan

Meet-in-the-Middle (Agile Delivery):
Gradual definition of the services plan and parallel implementation of highest priority
services. When the service plan has sufficiently progressed, services can be revised to
make them compliant with the plan.
The goal: to balance the need for a tidy design with the demands of a rapid development
and time to market.


Synthesis of the methodology
Enterprise
Enterprise
Business Models
Business Models
Definition
Definition

Technological
Technological
Architecture
Architecture
Definition
Definition

Service-Oriented
Service-Oriented
Analysis
Analysis

Service Plan
Service Plan
Definition
Definition


The Universal approach
Universal Middleware
Integration

Processes

Integration
ESB

IT & Business
goals

Cooperation
Connectors

Orchestration
Collaboration
BPM

eForm Lifecycle Business Rules SOA Application
PDF
management (Web – Mobile)

Governance
Innovation / reuse
(FI – mobile)

Management
& Intelligence

Adaptable Middleware Services

Design
& develop.
Tools IDE

Process
& services
management

Business
Activity
monitor

Core components (service bundles) for the integration and management of services; for the
Core components (service bundles) for the integration and management of services; for the
definition of business rules and the realization of application modules in SOA architectures.
definition of business rules and the realization of application modules in SOA architectures.
By parameterizing each component, the solution gains aaconsiderable modularity, allowing
By parameterizing each component, the solution gains considerable modularity, allowing
to meet even the most complex requirements.
to meet even the most complex requirements.


Case history: a University
Defining the architectural framework to support new projects following aacollaborative
Defining the architectural framework to support new projects following collaborative
development model based on modular software components that interact using consistent,
development model based on modular software components that interact using consistent,
shared and integrated information.
shared and integrated information.
The development of aaservice is split into phases: initial integration of the existing systems
The development of service is split into phases: initial integration of the existing systems
followed by aare-engineering process
followed by re-engineering process
Requirements ?

Where is the information ?

New components ?

Reuse ?
Deploying components
on infrastructure nodes

Standards
Connectors
ARIS -> BPMN
Application services
Infrastructural services

Monitoring &
Management

New Platform

Unified Information
Methodology


Explicitly expressed
Explicitly expressed
No application silos
Workflow
No application silos
Workflow
Interoperability
Document Management
Interoperability
Document Management
Scalability
Unified data model
Scalability
Unified data model
Flexibility
SSO & Security/Profiling
Flexibility
SSO & Security/Profiling
Standardization
Governance
Standardization
Governance
Proposed
Iterative development - initial integration of existing applications
ARIS processes modeled by the Customer
Low organizational impact
Performance
Scalability (SLA)
Availability
Knowledge gain


Functional areas

Processes
& services

Unified data
model


Reusing Jar Library

Jar Library

R

Develop new
component

Transformation

New
Requirement

OSGi Bundles

Implements
Spagic Interface

Spagic Bundles

Config
Publishing rules

Deploy

Supported by Eclipse Visual Tools
Spagic Service
Manager...

Spagic MetaDB
Registration


G
o
v
e
r
n
a
APPLICATION
n
GOVERNANCE
c
e
PROJECT
MANAGEMENT

Services and Contract
Manager

GOVERNANCE SERVICES
KNOWLEDGE
MANAGEMENT

SERVICES
GOVERNANCE

SECURITY
GOVERNANCE

INFRASTRUCTURE
GOVERNANCE

Analysis and
Development Team
Users
Services/Applications


Operations

Governance requires BI / BAM
Real time monitor for processes, services and relevant information
Error management and process restart
Events generated by systems monitor
Support to decision making

MetaDB
(real time)
Data
Warehouse


Business Activity Monitoring
BAM systems detect events and make them
meaningful to business users
Data Source(s)

Console &
Dashboards

Data

EVENT VISUALIZATION

Alarms &
Notifications

Complex Event
Processing (CEP)

Events

EVENT DETECTION

EVENT NOTIFICATION

RT & Historical
Analysis

DWH STORAGE


BUSINESS USERS

Case History: BAM
Web-based authenticated access

Data Sources:
SAP, CRM, backoffice, technical
Real Time Console
& Dashboards

BPM System
(TIBCO)

Other SpagoBI
Engines

REAL TIME
HISTORICAL
ANALYSIS

Event Manager
DB (events)


Case History: BAM


Case History: BAM
Alarms for critical situations (bottleneck, SLA)
Overview and detail


Data as a service
Structured Data

Transactional
Time phased data

Unstructured Data

Text, Social
User feedbacks

VOLUME
VELOCITY
VARIABILITY

Sensor Data

RFID, GPS
QR codes

New data types

Video, voice
Images

VVVV…

Big Data

Data as a service


(Big) Data as a service
Infrastructure
On Site
IaaS

Data Management
Capture
Clean
Load
Store

ETL

View and Analyze
Exploration, navigation, presentation
Text analysis
Text mining

BI

Application
Cloud
SaaS

SERVICES

Big Data Application fields
Brand Reputation
Sentiment analysis
Social listening
Social CRM
Complaint Analysis
Competitive intelligence

Big Data Scenarios


Big Data approach


Open Data

Out-of-date
Inhomogeneous
Multi-format
Different detail levels
Dispersed

Growing
Public and private sectors
Structured
Measurable quality
It’s the momentum …


Open data: case history


Open data: case history
USAGE SCENARIOS

in Ser vices. . .
...t o help companies
per f or m mar ket
r esear ches

in Trade. . .
...t o analyse demands
and emer ging t r ends

in Tur ism. . .
...t o compar e exist ing
r ange wit h available
of f icial st at ist ics


How open source helps


New skills requires


Collecting and analyzing data for valuable decision making in a service oriented business scenario

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