STUDY

1. PRESENTED BY
SHIVANI R
MUARLI K
VAISHALI B
AKHIL K
RAVINDER P

2. A standard of service is used in “infrastructure asset
management” to define the service that a customer is
entitled to receive.
Example: ICICI BANK LTD Service standard “Khayal
apaka”.

3. Manageme
nt
information
system
Asset
management
Customer
management
Regulatory
management

4.  Rapport
 Knowledge
 Stock layout
 Stock audit
 Customization

5. A Service design is form of conceptual
design which involves the activity of
planning and organizing people,
infrastructure, communication and material
components of a service in order to
improve its quality and the interaction
between service provider and customers.

6. CUSTOMER
Understand
customer
User
friendly
Competitive
To improve
self
Capability

7.  Security: Being aware of potential thefts.
 Foot traffic: Most popular to be displayed.
 Lighting: Indirect light leads to direct sale.
 Dressing room: Customer comfort is
esteem.

8.  We Believe: In people and their unlimited
potential.
 We Endeavour: To reward, celebrate and
activate all intellectual business contributions.
 We Dream: Of excellence in all endeavors.
Of mutual benefit and prosperity.
 Innovation: Strong Research and
Development focus on process improvement,
cost reduction and new product development.

10. Both Service design and Service standard
will go hand in hand bases on which the
Level of service or scale of service reviews
depends.
LEVEL 1: Excellent
LEVEL 2: Good
LEVEL 3: Adequate
LEVEL 4: Poor
LEVEL 5: Awful.