Jade Global is a ServiceNow partner that specializes in implementing ServiceNow solutions to help enterprises manage their IT operations. ServiceNow allows organizations to (1) connect physical infrastructure components to logical services to gain actionable insights, (2) provision services through automated tasks to cloud platforms, and (3) automate resource-intensive tasks to reduce costs and improve processes. Jade's experts help customers leverage ServiceNow's capabilities for service management, cloud management, security operations, event management, and more.

1. ServiceNow IT Operations Management
IT plays a key role in any enterprise by maintaining the 24/7 availability of infrastructure and applications in support of critical
business activities. IT coordinates internal resources and partners with multiple vendors to manage internal and external systems
that support the organization’s business requirements. Along with the daily operations, enterprises are demanding IT to play an
active role in creating ways to reduce cost, improve business processes, and capture more detailed information that can be
presented in a quickly consumable way.
Jade Global is a closely aligned ServiceNow partner specializing in implementing ServiceNow solutions, implementations, and
integrations. Jade’s ServiceNow ITOM expertise spans:
San Jose | San Diego | Boston | Atlanta | Los Angeles | Philadelphia | Reading | Pune | Noida | Hyderabad
To know more about Jade Global’s IT Operations Management RightStart services, please contact us today at marketing@jadeglobal.com
Jade Global © 2017 www.jadeglobal.com
Process driven CMDB approach connecting physical components to logical services driving actionable insights to
remediation processes
Service Aware CMDB – Service Mapping
Service Catalog based provisioning via orchestrated tasks to Azure, AWS, and VMWare. Configurable for instance
generation and reclamation on schedule
Cloud Management
Enable visualization of system health through the relationship of infrastructure components to
service operations
Correlation of Service and Infrastructure Events
Automation of resource consuming tasks, user cccounts, mail accounts, password resets and many other
basic fulfillment capabilities
Orchestration
Rapid association of security alerts with components impacted allowing for directed response based on
service criticality
Security Operations
Trigger remediation steps from automated incoming alerts and escalations
Automated Remediation
Automated recording and routing of events with bi-directional updates
Event Management
Jade’s ServiceNow implementation experts help IT departments manage the business’ requests, partner relationships, and daily
operations with ServiceNow, a robust suite of service applications. With decades of experience of working with large and mid-size
enterprises Jade understands challenges of enterprise systems and value of efficient IT services. Our expertise in technical and
functional areas will ensure that your organization can fully leverage your investment in ServiceNow.