Digitization and increased connectivity have led organizations to work with more support providers, making it difficult to coordinate information and manage service cases across different environments. Service integration and management (SIAM) provides a framework to help organizations maintain control over their service delivery process and integrate services for their business. Cisco ServiceGrid is a cloud-based integration platform that connects enterprises and multiple service providers, enabling end-to-end processes and collaboration on IT support issues to effectively implement the SIAM framework.