SERVICE SECTOR
SUBMITTED BY
SHAHAL.SM
Reg No; 15397085
MBA SEC B
DMS
SERVICE
A service is any activity or benefit that one
party can offer to another which is essentially
intangible and does not result in the
ownership of anything. Its production may or
may not be tied to a physical product.
SERVICE MARKETING
 It is a sub field of marketing
 These are intangible economic activities
 It includes marketing of FMCG and
durables
 It refers to both B2C and B2B
 Financial services, telecommunication
services, hospitality services, air travel,
car rental services etc… are the
examples.
SERVICE SECTOR
 It is the lifeline for the socio economic growth of
a country.
 It is the tertiary sector of the economy
 The portion of the economy that produces
intangible goods.
 Individuals employed in this sector produces
services rather the products.
 Service sector is an important component of any
country's economy.
 The service sector is becoming increasingly
important in the economies of developed and
developing country.
INDIAN SERVICE SECTOR
India's service sector includes a wide variety of
activities
 Hotel and restaurants
 Trade
 Communication
 Storage
 Community
 Service associated with construction
KEY DRIVERS FOR THE
GROWTH OF SERVICE SECTOR
 Rapid industrialization
 Strong growth in export demand
 Supportive government policies
 Use of new technologies
 Government established SEZs
 Growth of IT parks
 Availability good good man power
REASONS FOR THE GROWTH OF
SERVICE SECTOR
 Cultural changes
 Development of changes
 Changing role of women
 Conservation of natural resources
 Economic affluence
 Increased consciousness of health care
 Development of market
GROWTH OF SERVICE
SECTOR
 Indian economy is the second fastest major
growing economy in the world
 India ranks fifteenth in the service output
 Indian service sector has increased lot in the
last few years
 The sector has been experiencing double digit
since 2004-05
 The sector has continued to exhibit vibrant
growth
 The share of service sector in the totally GDP
has increased notably from 49.8% to 54%
STRENGTH
 Good manpower
 Highly skilled workforce
 High and modern technologies
 Dedicated work force
 Lower attrition rates
WEAKNESS
 Lack of financial suppliers
 local infrastructure
 Political opposition
 The cost of telecom and network
infrastructure is higher in India than USA
OPPURTUNITIES
 Development market
 Provide more security
 India has the most favored ITES
destination in the world
THREATS
 Competition
 Slowdown of demand
 Customer indecisiveness
REFERENCES;
 www.wikipedia.com
 www.indianbusiness.nic.in
 http://business.mapsofindia.com/india-
gdp/sectorwise/services-sector-growth-
rate.html

Service sector

  • 1.
  • 2.
    SERVICE A service isany activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product.
  • 3.
    SERVICE MARKETING  Itis a sub field of marketing  These are intangible economic activities  It includes marketing of FMCG and durables  It refers to both B2C and B2B  Financial services, telecommunication services, hospitality services, air travel, car rental services etc… are the examples.
  • 4.
    SERVICE SECTOR  Itis the lifeline for the socio economic growth of a country.  It is the tertiary sector of the economy  The portion of the economy that produces intangible goods.  Individuals employed in this sector produces services rather the products.  Service sector is an important component of any country's economy.  The service sector is becoming increasingly important in the economies of developed and developing country.
  • 5.
    INDIAN SERVICE SECTOR India'sservice sector includes a wide variety of activities  Hotel and restaurants  Trade  Communication  Storage  Community  Service associated with construction
  • 6.
    KEY DRIVERS FORTHE GROWTH OF SERVICE SECTOR  Rapid industrialization  Strong growth in export demand  Supportive government policies  Use of new technologies  Government established SEZs  Growth of IT parks  Availability good good man power
  • 7.
    REASONS FOR THEGROWTH OF SERVICE SECTOR  Cultural changes  Development of changes  Changing role of women  Conservation of natural resources  Economic affluence  Increased consciousness of health care  Development of market
  • 8.
    GROWTH OF SERVICE SECTOR Indian economy is the second fastest major growing economy in the world  India ranks fifteenth in the service output  Indian service sector has increased lot in the last few years  The sector has been experiencing double digit since 2004-05  The sector has continued to exhibit vibrant growth  The share of service sector in the totally GDP has increased notably from 49.8% to 54%
  • 9.
    STRENGTH  Good manpower Highly skilled workforce  High and modern technologies  Dedicated work force  Lower attrition rates
  • 10.
    WEAKNESS  Lack offinancial suppliers  local infrastructure  Political opposition  The cost of telecom and network infrastructure is higher in India than USA
  • 11.
    OPPURTUNITIES  Development market Provide more security  India has the most favored ITES destination in the world
  • 12.
    THREATS  Competition  Slowdownof demand  Customer indecisiveness
  • 13.
    REFERENCES;  www.wikipedia.com  www.indianbusiness.nic.in http://business.mapsofindia.com/india- gdp/sectorwise/services-sector-growth- rate.html