Service quality manager incluit
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This document describes a Service Quality Manager tool that provides real-time visibility into key performance indicators across different platforms, allows trend analysis of historical reports, and helps rapidly detect and address network issues. The tool aims to prioritize customer satisfaction, reduce operations costs, increase efficiency and revenue, and intelligently monitor the entire network. It monitors services from a holistic viewpoint, uses all available data to determine service quality, alerts when quality deteriorates, and provides valuable insights to operators.
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- 3. Added Value Our service enables platform integration that allows KPI visibility on the SQM tool with the following benefits: •General view on quality KPIs for all services in real time •Allows relating information from different platforms •Calculating and supervising KPI quality in real time •Manage reports •Trend analysis based on historical reports •Detect network trouble and take action rapidly
- 4. Benefits •Focus over the incident affecting the business, prioritizing client satisfaction •Tool that allows retention actions over clients •Operations cost reduction •Increase in operations efficiency •Revenue increase •Inteligent monitoring over complete network
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- 7. Applied Technologies H+A works with the following technologies to make integration possible: