This document discusses service management for workload automation. It advocates for centralizing all scheduling activity using an enterprise-class workload automation (WLA) tool to enable business transformation. Managing WLA as a service using service management standards and best practices can improve customer satisfaction, lower costs, and reduce risk. The document provides examples of how WLA tools can streamline processes, increase productivity, and accelerate service delivery.
Introduction
ONE: WHAT WAS ERP?
TWO: WHY ARE WE CHANGING FROM ERP TO BUSINESS MANAGEMENT SOLUTIONS?
THREE: THE CHALLENGES OF CHANGING A GENRE CONCLUSION
Business Process Unification: CMM Gets Real
Business Process Unification refers
to manufacturers’ use of new
platforms to transform existing
processes and systems to support
new business initiatives or enhance
performance. BPU also refers to the
fusion of technology platforms and
applications by suppliers.
Introduction
ONE: WHAT WAS ERP?
TWO: WHY ARE WE CHANGING FROM ERP TO BUSINESS MANAGEMENT SOLUTIONS?
THREE: THE CHALLENGES OF CHANGING A GENRE CONCLUSION
Business Process Unification: CMM Gets Real
Business Process Unification refers
to manufacturers’ use of new
platforms to transform existing
processes and systems to support
new business initiatives or enhance
performance. BPU also refers to the
fusion of technology platforms and
applications by suppliers.
Organizations are under increasing pressure to manage the costs and risks of servicing customer requests. Whether the request is a loan, claim, or benefit, there is a need for a greater emphasis on automating and tracking inconsistent “incidents” that do not follow a well-defined process. These incidents are the result of new demands from regulators, auditors, and litigants based on external regulations. Moreover, the increased use of collaboration and social media has challenged organizations that rely on static business processes implemented in frozen legacy systems. Dynamic Case Management solves these challenges by providing a means to handle ad hoc and unstructured requests in a reliable way.
Visit us at http://www.softwareag.com Become part of our growing community: Facebook: http://www.facebook.com/softwareag Twitter: http://www.twitter.com/softwareag LinkedIn: http://www.linkedin.com/company/software-ag YouTube: http://www.youtube.com/softwareag
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and delivers immediate ROI.
Workday provides the next generation of enterprise business services— Human Capital Management, Financial Management, and Payroll—and delivers the solutions on a Software-as-a-Service (SaaS) model. Founded by Higher Education veteran Dave Duffield and technology visionary Aneel Bhusri, Workday helps transform the administrative systems and service delivery models across Higher Education with modern, agile, and cost-effective cloud solutions.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Oplægget blev holdt ved InfinIT-arrangementet "Identification and reuse of processes", der blev afholdt den 29. september 2010. Læs mere om arrangementet her: http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/fremtiden_ligger_i_procesdeling.htm
Cloud-powered social and mobile tools can help break down traditional hierarchies and enable stakeholders inside and outside the organization to easily share business-critical insights. This report is an installment in our multi-part series that explores the shifts necessary for future-proofing your company.
Gartner created the abbreviation ERP in 1990, which conventionally has been a complicated software containing several incorporated applications to run multifaceted business procedures. ERPs requisite thorough preparation and substantial means to execute, therefore accompanying expenditure and efforts are extraordinary.
Organizations are under increasing pressure to manage the costs and risks of servicing customer requests. Whether the request is a loan, claim, or benefit, there is a need for a greater emphasis on automating and tracking inconsistent “incidents” that do not follow a well-defined process. These incidents are the result of new demands from regulators, auditors, and litigants based on external regulations. Moreover, the increased use of collaboration and social media has challenged organizations that rely on static business processes implemented in frozen legacy systems. Dynamic Case Management solves these challenges by providing a means to handle ad hoc and unstructured requests in a reliable way.
Visit us at http://www.softwareag.com Become part of our growing community: Facebook: http://www.facebook.com/softwareag Twitter: http://www.twitter.com/softwareag LinkedIn: http://www.linkedin.com/company/software-ag YouTube: http://www.youtube.com/softwareag
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and delivers immediate ROI.
Workday provides the next generation of enterprise business services— Human Capital Management, Financial Management, and Payroll—and delivers the solutions on a Software-as-a-Service (SaaS) model. Founded by Higher Education veteran Dave Duffield and technology visionary Aneel Bhusri, Workday helps transform the administrative systems and service delivery models across Higher Education with modern, agile, and cost-effective cloud solutions.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Oplægget blev holdt ved InfinIT-arrangementet "Identification and reuse of processes", der blev afholdt den 29. september 2010. Læs mere om arrangementet her: http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/fremtiden_ligger_i_procesdeling.htm
Cloud-powered social and mobile tools can help break down traditional hierarchies and enable stakeholders inside and outside the organization to easily share business-critical insights. This report is an installment in our multi-part series that explores the shifts necessary for future-proofing your company.
Gartner created the abbreviation ERP in 1990, which conventionally has been a complicated software containing several incorporated applications to run multifaceted business procedures. ERPs requisite thorough preparation and substantial means to execute, therefore accompanying expenditure and efforts are extraordinary.
Workflow and BPM in the New Enterprise ArchitectureNathaniel Palmer
Business Level Agility is the ability for office workers to take control of the processes that run their organizations, to adapt their processes to their needs, and to respond to external change without involving programmers. Workflow and BPM are driving enterprise system architecture in a radical new direction that
allows for Business Level Agility. Enterprise applications can be structured to separate the “who” and the “when” from the “what” and the “how”. The former aspect is ephemeral with a strong dependence upon people, skills, customs, cultures, and other things that are flexible. The latter aspect is relatively stabile with a
strong dependence upon data structures, formal representations, and other concrete concepts. This talk will explain what this separation means, and how evolving standards will enable this transformation of the way we design our business critical IT infrastructure.
You’re headed toward the cloud. But what about your legacy organization? Accenture’s implementation experience points to three ways you can effectively manage your cloud strategy while always keeping your legacy organization in mind.
Reshaping the Enterprise via Business-Facing Integrated AutomationCognizant
Integrated automation of IT infrastructure management will spearhead the digital transformation enabling IT to enhance user experience and meet business strategic objectives. We offer a roadmap for determining a business-facing automation plan, whether the approach is proprietary, outsourced or collaborative.
Leverage cutting edge cognitive automation ml and rpa to elevate business valueEclature
Automation is revolutionizing the way business functions are conducted. Together with artificial intelligence (AI) and robotics, automating events, processes and tasks offer cross-enterprise IT visibility that results in improved productivity and superior user experiences.
A different way to look at the challenges of IT operations :
monitoring your environment is one thing but don't you need to know who is taking care of your issues ?
IT operations is as much about your NOC people than it is about your monitoring infrastructure
Challenges in achieving in sprint automation and solutionsACCELQ
In-sprint automation is often seen as a game-changing approach in modern-day agile software development ideology. As more technology leaders and CTO’s pressure to incorporate in-sprint automation within their teams, the realm of possibilities continues to expand.
Infrastructure Automation- The Ultimate Requisite for a Digitalized Era.pdfSmartinfologiks
Infrastructure automation facilitates efficient application development and maintenance, enabling teams to accelerate their pace. It also allows institutions to leverage reusable components without worrying about their implementation.
Automate end-to-end delivery pipeline and facilitate persistent integration and development!
Know More: https://blog.smartinfologiks.com/sysops/infrastructure-automation-the-ultimate-requisite-for-a-digitalized-era/1449/
2. Workload Automation Service Management 2
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
WORKLOAD AUTOMATION: BUSINESS TRANSFORMATION
The keyto businesstransformationisautomation. The keytobusinessadvantage is innovation.ForIT,
WorkloadAutomation hasthe abilitytotransformthe businessthroughinnovationthat comesfrom
the use of a state-of-the-arttool thatenables collaborationacrossall of IT andthe businessdue toa
commoninterface andthe abilitytoshare resourcesalreadyinplace inthe organizationinmore
powerful andefficientmanner. WorkloadAutomation(WLA) isthe mostmature formof whatwas
previouslyknownasscheduling or“batch processing”. WLA refersto automation acrossyourentireIT
Enterprise in a consistentmannerwithreusablecomponents using a repeatableprocess thatuphold
standardsand bestpractices.
In itsmostmature form WLA referstothe abilitytocentralize managementof all the complex
workflowsandunderlyinginfrastructure acrossthe entire ITEnterprise andexpose them asasetof
servicesthatare mappedto the businessapplicationsandservicestheysupport. Italsoreferstothe
abilitytoprovide managementoversightusingtermsandtools thatare well-understoodbyboththe
businessandIT.
Transformingthe businessthroughautomationbyenablingunderstanding andaccountabilityto
strengthenthe partnershipbetweenbusinessandIT. In short,managingthe entire automation
workloadusingservice managementstandardsandbestpractices,includingService LevelAgreements
(SLAs) basedonservice level metrics. Providingweb-basedmonitoringandreportsin well-known
terms,“services”,thatare managed basedontheirimpacton the customer. Whetherthose
customersare outside the organization(businessclients),insidethe business(businessOperations),or
withinIT. All the WLA customersaffectedbyanypart of the workloadcaneasilyidentifyand,if
required,manage the partsof the workloadthataffectstheirbusiness.
Part of the beautyof takingadvantage of WLA isthat, inmost organizations,thiscapabilityalready
existsandis usedto manage critical partsof the automation IT provides. Mostorganizations have not
maturedthe use of WLA to provide aservice ina standardmanneracross IT.
In itsimmature state,workloadautomationisoftenconsidered“batchscheduling”orpossiblyasetof
schedulersandapplicationsthatare integratedtosome degree,usuallythroughscripts. Traditionally
the responsibilities forWLA are embeddeddeepwithinthe ITorganizationinITOperationswithlittle
or no visibilitytothe productsandservicestheysupport orthe capabilitiestheycanprovide tothe rest
of the organization.
The first step to enabling true businesstransformation isto centralize all scheduling activity in a tool
thatis ableto managethescheduling and automation requirementsacrosstheentireIT Enterprise.
Enterprise ClassWLA Toolsenable thistype of businesstransformationusingindustrybestcapabilities
while leveragingexistingautomationprocessesandpersonnel. EnterpriseClassWLA Toolsare simple,
powerful andindustryproven.
The old,siloed,approachthatrelegatesschedulingtowhateverplatformorapplicationinuse,by
whicheverITteam,cannotmeetthe demandsof the new IT due to:
3. Workload Automation Service Management 3
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
Inabilitytocoordinate workflowsandsupportacrossthe entire ITEnterprise
Inaccurate resultsdue tolack of integratedworkflow andmature functionality
Service Level conformity
AuditingandCompliance issueswithcompanypolicies,governmentregulationsandinternal
auditing
What isneededisa newapproachthat meetsthe demandsof the new IT and enablesbusiness
transformation:Workload Automation. ElevatingWorkloadAutomationtothe Enterprise leveland
managingitusinga BusinessService Managementapproachimprovesbusinessalignmentand
accountabilityassoonas itis implemented. The resultingbenefitsare compelling:
Improved CustomerSatisfactionthroughimprovedservice levels
Betterintegrationwiththe businessthroughservice mapping
LowerTotal Costof Ownership (TCO) throughimprovedservice and support
Lessrisk due toabilitytoidentify the impactof changes before theyare made, the abilityto
research historical dataandaudit reporting.
By consolidatingschedulingintoasingle enterprise solution youenable the use of workload
automationforany well-definedworkflow withinyourorganization. Enablingyoutotake advantage of
pre-definedautomationforcommonfunctionsandintegrationsinacommoninterface withcommon
requirements. Inotherwords, usingreusablecomponentsinarepeatable process thatare managed
accordingto existingstandardsandbestpractices. Whetheryouare automatinginformationtransfer
across applicationcomponentstospeedthe process, improvingqualitythroughstandardsandbest
practices,reducingTotal Costof Ownership byimprovingqualityandstreamliningITprocesses, and/or
improvingcustomersatisfaction,all these concernsare addressedthroughmature,service-oriented,
WLA.
SIMPLIFYING COMPLEXITY
We are all familiarwiththe increasingcomplexityof IT. Distributedcomputingbroughtmulti-platform
supportto the forefront. Improvedtechnical capabilities enabledtechnological specializationinevery
categoryof IT fromnetworktostorage management,fromsecuritytoeventmanagement,from
applicationtodatabase andservermanagement. Now we are managingadditional layersof these
categoriesinvirtual environmentsthatrunon the physical infrastructure. All thesetechnologieshave
enabledautomatedinfrastructure provisioninganddynamicresponsetothe businessenvironment
oftenreferredtoasdatacenterautomation. AcquisitionsandbusinessexpansionrequireITto quickly
absorbor integrate variedandgeographicallydispersedinfrastructures. All thistechnologyonly
increases complexityandamplifies the needforintegrationbetweenworkflows,applicationsand
services.
As a resultof these complications,outdatedschedulingtoolslimitthe amountof automationanddrive
up software andhumanresourcescosts forautomatingcommonfunctions,andincrease the
probabilityof costlyservicelevel penaltiesand“brandevents”. Theyalsoincrease the riskof delays,
4. Workload Automation Service Management 4
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
service disruptionsanddegradation,recoverytimesare hindereddecreasingMeanTime ToRepair
(MTTR). Changesto the IT infrastructure mustbe limitedwhichinhibitsgrowth.
ACCELERATING SERVICE DELIVERY: IMPROVING BUSINESSVALUE
Businessservicesrelyontimely,efficient,cost-effective,anderror-freeschedulingandworkflow
automationtosupportthe dynamicbusinessandtechnology processesand environments.
Consequently,the workloadautomationsolutionsmustmeetthe needsof changingbusinessdemands
and changesintechnology. However,mostorganizationseitherdon’thave aworkloadautomation
practice,or theyperformworkloadautomationinsiloes.Theyare notmature intheirunderstanding
or implementationof WLA. Most of the automationoccursin siloswithinthe organizationbasedon
application,technologyorboth. Asa result,the organizationsIToperations,where schedulingand
WLA are traditionallysupported, are focusedontechnology, ratherthatbusinessandtechnology
services. Inotherwords,the people supportingthe complexitydonotunderstandthe impactissues
have on the customers.
The complexityof the environmentrequiresadiverse skill settomanage andmaintain,withthe
associatedtrainingcosts. The additional complexitycreatedbyvirtualizationincreasesthese
requirementsandchallenges. Youneedtobe able toquicklyandeasilychange prioritiesforworkload
executionandsupport,trackworkloadprocessingproblems,setsupportprioritiesbasedonbusiness
requirements,testandmanage changestothe workloadbefore theyare inproduction –usingboth
physical andvirtual infrastructure –andreport onall changesmade to processingworkflows.
If your workflowautomationandschedulingprocessesare notstandardized,ormore correctly,if your
WLA lifecycle isnotmanagedacrossyourentire enterprise,youmayexperience outagesandincidents
that impactcritical businessservices. BMC’sBusinessService Management (BSM) platformsimplifies
and automatesyourIT processes. Inaddition,BSMprovidesthe capabilitiesthataccelerate your
transitionfroma technology-focusedorganizationtoa service-orientedbusiness.
5. Workload Automation Service Management 5
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
FIGURE 1: ENTERPRISE CLASS WLATOOLS - PROVEN FOUNDATION FOR MANAGING ENTERPRISE WORKLOADS
The Enterprise SchedulingandWorkloadAutomationcapabilityofferedbyBSMallowsyouto
replace disconnectedautomationprocessesand multiple schedulingtools withone streamlined
processand integratedsolution: Enterprise ClassWLA Tools forWorkloadAutomation.
WHY WORKLOADAUTOMATION?
There are manyreasonsto mature WLA withinanorganization. BusinessTransformationisthe
mostcompellingandover-arching. Bystandardizingautomationforthe commonfunctions
requiredbyall applicationsandserviceswithinWLA and an Enterprise ClassWLA Tool,yougain
the abilitytoshare resourcesandcollaborate atunprecedentedlevelsacrossall of IT. From the
IT Architectsandprojectmanagersworkingwiththe businessinnovators,tothe IT Service
Managementteamsmanagingthe “business”of IT,tothe Infrastructure teamssupportingand
maintainingthe ever-changingtechnologies. All theseteamsbenefitfromthe capabilitiesWLA
can provide. Here isa listof the topten reasonsmostorganizationsmove tocomprehensive,
integratedapproachof managingWLA as a service:
Increase your span of control: Witha single,integratedsolution,all the workflowsautomated
withWLA can be managedthrougha commoninterface thatisavailable toall stakeholders,
remotelyorfromtheirworkstations. All stakeholderscaninteractina collaborative and
innovative mannernomatterwhattheirlevel withinthe organization.
6. Workload Automation Service Management 6
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
Better alignmentwithbusinesspriorities: A unifiedenterpriseWLA experienceenablesyouto
manage all your schedulingandautomatedworkflowsbasedonyourbusinessneedswith
visibilitytoall the dependenciesandresourcesacrossyourIT enterprise,enablingtrue end-to
endservice management. Whetheryouare triggeringautomatedworkflowsbasedon
date/time,systemevents,adhoc,or throughApplicationProgrammingInterfaces,
standardizedautomationprocessingisavailable.
Compliance management: A single unifiedWLA solutionmakesiteasiertoaddressregulatory
and auditrequirementsbyprovidinggranularreportingof all changesandactivitiesinthe
workload,includinghistorical data. Governance isalsoenforcedbyrequiringannotationsfor
changesto the workloadand inresponse toeventswithinWLA.
Leverage the Cloud: A keypriorityformanyIT organizationsistohave the “elasticity”needed
to manage the “velocity”of changesinbusinessdemandandservicelevels. EnterpriseClass
WLA Toolsincludesapplicationplug-insforautomatingworkflowsinthe cloud,providing
additional on-demandinfrastructureandresourcesduringcritical processingperiods.
Dynamic Workload Support: IT environmentsconsistof ahybridof physical andvirtual
infrastructure. Traditional,static,jobschedulingtoolsandprocessescannotprovide the
integrationandinterface requiredtomanage bothof these environmentsseamlesslyand
withoutknowledge of wherethe automationisexecuting. EnterpriseClass WLA Toolsprovides
that “single pane of glass”enablingmanagementbyexceptionwhile continuingtoprovide the
specialistwithall the informationtheyneedtoconfigureandmanage the workload.
Reduce Operating Costs: Commonsense will tell youthatmanagingone tool islessexpensive.
What may notbe so obviousisthat a mature WLA solutionlike Enterprise ClassWLA Tools also
providesintegrationwithService Management andITEventManagementandMonitoring tools
to enable quickerincident/problemresolution,decreasingMeanTime ToRepair(MTTR) and
automatedservice managementprocessing. Inadditionitprovidestechnical capabilitieslike
zero-downtime agentupgradesandWorkloadChange Managementtoimprove availabilityand
the qualityof the automatedsolutionsITprovides.
Lower Risk of Service Disruptionor Degradation: A comprehensive WLA solutionincreases
automation,whileWLA service managementprovidesthe visibilityandaccountabilityto
analyze andpreventservice disruptionsanddegradation.
Increase Staff Productivity: Standardizingonacommon mature enterprise capable WLA tool
enablesyoutoshare resourcesandpersonnel acrossthe entire developmentandsupport
lifecycles,while includingthe capabilitiesandunderstandingof service andsupportpersonnel
inthe designof the automationthatispart or whole of the servicesITprovides. Thisimproves
the qualityof the service providedwhileincreasingthe productivityof yourITStaff.
Grow Your Business: A unified enterpriseWLA solutionenablesinnovationthroughmore
collaborative design,developmentandsupportof businessandITservices. The businessis
7. Workload Automation Service Management 7
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
more agile throughitsabilitytoautomate more quicklywhile alsoimprovingcustomer
satisfactionthroughthe abilitytoprovideahigherqualitysolution.
Demonstrate the value of“IT”: The abilitytomanage a unifiedenterpriseworkloadusinga
service-orientedapproachprovidesbusinessstakeholderswiththe visibilityandaccountability
that enablesthemtounderstandandappreciate the value of IT. All levelsof management,
whetheronthe businessside orwithinIT,canaccesscomprehensivereportsfortrendanalysis,
forecasting,andevaluationof ITperformance accordingtostandardservice level metricsand
“agreed-upon”Service LevelAgreements.
TOOLS FORBUSINESS TRANSFORMATION
The solutionyouselectshouldenable youtotransformyourabilitytoautomate by:
1. Enablingstandardsandbestpractices
2. Supportingarepeatable processwithreusable components
3. Maintainingcorporate securitystandardsandbestpractices
4. StreamliningexistingITprocessesandproceduresrequiredtoprovide automation
5. IntegratingseamlesslywithITInfrastructure
In addition,the solutionshould:
Enable businessagility
Provide a“single pane of glass”forall yourworkflowsautomatedthroughWLA
Supportthe heterogeneous,hybridinfrastructure thatispartof the new IT, withmultiple
services,applications,platformsandtechnologies.
Provide proactive management-by-exceptionbasedonbusinessservices
Reduce OperatingCosts
Lowerriskand improve compliance
Enterprise ClassWLA Tools alsoenable integrationwithService Managementprocessesandtools
alreadyinuse withinthe organization. ItalsointegrateswithexistingITeventmanagementand
monitoringprocessesandtoolswithinthe organization. Sothat,togetherIT can provide true “end-to-
end”service managementandmonitoring.
WithEnterprise ClassWLA Tools,you:
Gain businessagilitythroughimprovedautomationthroughoutthe service lifecycle. Including
Enterprise ClassWLA Tools as part of the automationinthe servicesITprovidessimplifies all
phasesof the service lifecycle throughstandardizingthe automationof commonfunctions
while improvingcollaboration acrossall the teamsinvolvedinthe service lifecycle, shortening
time to value,acceleratingservicedelivery.
LowerTotal Costof Ownership(TCO) byenforcingautomationstandardsandbestpractices,
improvingthe qualityandefficiencyof the processesandpersonnel supportingandmaintaining
8. Workload Automation Service Management 8
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
the automationusingWLA. Reducingthe software footprint,administrationandmanagement
costs across all of IT by settlingona single enterpriseWLA managementtool.
ReducingMeanTime To Repair(MTTR) by streamliningand automatingincident/problem
supportprocessingforautomationwithinWLA throughintegrationwithexistingservice
managementandIT infrastructure monitoring.
Enterprise ClassWLA Tools shouldinclude astate-of-the-artconversiontoolstoenable rapid
conversionfromotherschedulingtools.
BMC Enterprise ClassWLA Tools helpsyoumanage the boththe cost and potential riskof migration
fromyour currentschedulerby:
LeveragingStrategicRelationshipwith Vendor’s ProfessionalServices
Providinganarchitecture thatallows EnterpriseClassWLA Tools tocoexistwithother
schedulers,enablingyoutomanage the migrationaccordingtoyour resource availabilityand
businesstimetable.
Providingaworkloadconversiontool aspartof the Enterprise ClassWLA Toolsproduct.
Leveragingyourvendors customerservice andsupportexperiencesof migratingfromother
schedulingsolutions
Providingateamof experiencedconsultantswhodesignandimplementhighlyeffective
solutions.
REALIZING BENEFITSWITH VENDORPROFESSIONAL SERVICES
Enterprise WLA Toolsinclude professional servicesandcustomersupportteamsprovide customer
supportinternationally. OrganizationsutilizingProfessional Service andSupportare able to
“operationalize”WLA more quicklywithintheirorganizationwhileminimizingriskandmitigating any
incidentsorproblemsthatmayoccur. In addition,the knowledgeandexperience of the professional
servicesstaff enableyoutoarchitecta solutionthatwill supportyourbusinessneedsforavailability
and reliabilityinthe mostefficientandcost-effectivemanner.
PROVENRESULTS: CUSTOMER SUCCESS STORIES
Here are some examplesshowingthatenterpriseworkloadautomationtechnologycanprovide real
benefitstoorganizations:
Afterimplementingaunifiedenterpriseworkloadautomationsolution,alarge
telecommunicationscompanyachieveda30 percentreductioninelapsedtimeonbillingruns.
The company wasable to consolidate monitoringof more than100,000 automatedtasks(jobs)
perday and realizedasavingsof five percentandaggregate CPUusage.
A large governmentagencywentlive withacomprehensive workloadautomationsolutionand
reducedstaff costsby 60 percent,while savingthree hoursof elapsedruntimesandreducing
run-time errors. The agencyalsocompliedwithall of itsmission-critical SLAs.
9. Workload Automation Service Management 9
SERVICEMANAGEMENTFORWORKLOAD AUTOMATION
As a resultof itsnewWLA technology,atruck andengine manufacturerincreasedjob
processingby500 percentandwas able to manage 500,000 more automatedtasks(jobs) per
month,without addingstaff.