This document discusses the concept of servant leadership. It defines servant leadership as serving others first in order to lead. The key characteristics of servant leadership are then listed and described: listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, growth, and building community. Examples are given of different levels of listening and how to show empathy towards employees. The document encourages reflecting on how to demonstrate servant leadership and conducting a personal inventory to improve upon these characteristics.

1. SERVANT LEADERSHIP
Leading from the bottom

2. Leader as servant
Leader
Leader

3. Introductions
 If you had a time machine when and
where would you travel to
 If your house was burning down what 3
items would you save and why? (people
would be safe already)
 What is one gift that you will never forget
and why?

4. Describe great leaders
Shout out words that
describe great leaders

5. Hard or Soft
 Write an H next to the hard-skills
 Write an S next to the soft skills

6. What is Servant Leadership?
 Robert Greenleaf (1904-1990)
 “The servant-leader is servant first… It begins
with the natural feeling that one wants to
serve, to serve first. Then conscious choice
brings one to aspire to lead.”

7. A little bit of Greek
 στοργή - storgē
 Affection
 φιλία - philía
 Brotherly/Sisterly Love (Philadelphia)
 ἔρως - érōs
 Physical, Passionate, Purely emotional, no logic
 ἀγάπη - agápē
 Selfless Love

9. Servant leadership
characteristics
1. Listening
2. Empathy
3. Healing
4. Awareness
5. Persuasion
6. Conceptualization
7. Foresight
8. Stewardship
9. Growth
10. Building community

10. Servant Leadership - Listening
 Level 1 Listening – Waiting to say my piece
 Level 2 Listening – Active Listening
 Level 3 Listening – Global Listening

11. Empathy
 Workers are more than just resources they
are people
 Deserve respect and appreciation

12. Persuasion
 Not coercion
 Not authoritarian
 Authority
 Not Power
 Convincing
 Confident
 Does not take advantage of position of
power

13. Growth
 Intrinsic value beyond contributions as
workers
 Nurtures growth :
 personal
 professional
 spiritual
 Encourages the ideas of everyone
 Involve everyone in decision making

14. Building community
 Identifies the means to build community
 Committed to investing in building
relationships
 Employees
 Departments
 Divisions
 B2B

15. Servant leadership
characteristics
1. Listening
2. Empathy
3. Healing
4. Awareness
5. Persuasion
6. Conceptualization
7. Foresight
8. Stewardship
9. Growth
10. Building community

16. Reflect – last 24 hours
It is my privilege to be of
service. I will do whatever
I can to make life easier
for all people who cross
my path – boss,
colleagues, family
members, friends, and
random people who ask
for help.
http://www.chipscholz.com/2010/12/28/an-exercise-in-servant-leadership-and-empathy/

17. Personal Inventory
Strength Average Work on
Listening
Empathy
Healing
Awareness
Persuasion
Conceptualization
Foresight
Stewardship
Growth
Building community

18. What is the meaning?
 I did not say he beat his dog.
 I did not say he beat his dog.
 I did not say he beat his dog.
 I did not say he beat his dog.
 I did not say he beat his dog.
 I did not say he beat his dog.
 I did not say he beat his dog.
 Thanks - Zig Ziglar

19. Role Play
 A lead developer and a jr. developer on
your team who have had a good working
relationship.
 Recently the jr dev has grown a great deal
in knowledge and expertise and is ready
for greater challenges. The lead dev has
failed to respect this growth. Their
relationship is now becoming strained
and they have been at odds.
 Discuss which Characteristics apply
 Role Play how you would approach
each of these team members.

20. Your turn

21. Debrief
 Think – Pair - Share

22. Recommended reading
 How to Win Friends and Influence People,
in the Digital Age – Dale Carnegie &
Assoc. 2012
 Servant Leadership – Robert Greenleaf

23. Lean & Agile Transformation
 Joseph@whitewaterprojects.com
 http://www.whitewaterprojects.com
 Telephone: 888-831-9904