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Future of Voice and Sound
13 February
No1 objective in CPG
Discovery
Activation
Conversion
Loyalty
No1 objective in CPG
Discovery
Activation
Conversion
Loyalty
Targeting
Wastage
Context
Measurement
Consumer activation and loyalty via voice
Friction free, in home product trial and brand experience
Activate advertising expenditure
Drive eCommerce purchase conversion
Build ongoing customer loyalty
Totally accountable marketing innovation,
measurable along the entire journey
1.
Reach
2.
Response
3.
Register
4.
Request
5.
Redeem
6.
Relationship
A scalable business idea?
Smart speaker adoption doubled in the U.K. in 2018
rising to 9.5 million monthly active users (eMarketer)
-
20,000
40,000
60,000
80,000
100,000
120,000
01/01/2018
01/02/201801/03/2018
01/04/2018
01/05/2018
01/06/2018
01/07/2018
01/08/2018
01/09/2018
01/10/2018
01/11/2018
01/12/2018
01/01/2019
01/02/2019
UK Voice App downloads
Jan 18 to Feb 19
5.7m 2018
170,000 users on database
92% opt in rate
Over 4,000 customer reviews
4.5 star rating across Google Assistant & Amazon
Best in class user experience
“This has allowed me to discover fantastic products that are
now weekly staples for my shop”
“Received my free sample…Will now purchase on my next
shopping trip”
“It’s nice to actually try things which I usually wouldn’t”
“I’ve just ordered my free sample. Something I’ve been
eyeing up in the shops for a while now but didn’t want to take
the plunge in case it wasn’t nice. Nice I can try before I buy
and if it’s nice buy the big size with confidence! J”
Why it’s working
CUSTOMER VALUE
COMPLEXITY
FREQUENCY
MAXIMISERS
FREQUENCY
POTENTIAL
XX

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Send Me a Sample.

  • 1. Future of Voice and Sound 13 February
  • 2. No1 objective in CPG Discovery Activation Conversion Loyalty
  • 3. No1 objective in CPG Discovery Activation Conversion Loyalty Targeting Wastage Context Measurement
  • 4. Consumer activation and loyalty via voice Friction free, in home product trial and brand experience Activate advertising expenditure Drive eCommerce purchase conversion Build ongoing customer loyalty
  • 5. Totally accountable marketing innovation, measurable along the entire journey 1. Reach 2. Response 3. Register 4. Request 5. Redeem 6. Relationship
  • 6. A scalable business idea? Smart speaker adoption doubled in the U.K. in 2018 rising to 9.5 million monthly active users (eMarketer) - 20,000 40,000 60,000 80,000 100,000 120,000 01/01/2018 01/02/201801/03/2018 01/04/2018 01/05/2018 01/06/2018 01/07/2018 01/08/2018 01/09/2018 01/10/2018 01/11/2018 01/12/2018 01/01/2019 01/02/2019 UK Voice App downloads Jan 18 to Feb 19 5.7m 2018
  • 7.
  • 8.
  • 9.
  • 10. 170,000 users on database 92% opt in rate Over 4,000 customer reviews 4.5 star rating across Google Assistant & Amazon Best in class user experience
  • 11. “This has allowed me to discover fantastic products that are now weekly staples for my shop” “Received my free sample…Will now purchase on my next shopping trip” “It’s nice to actually try things which I usually wouldn’t” “I’ve just ordered my free sample. Something I’ve been eyeing up in the shops for a while now but didn’t want to take the plunge in case it wasn’t nice. Nice I can try before I buy and if it’s nice buy the big size with confidence! J”
  • 12. Why it’s working CUSTOMER VALUE COMPLEXITY FREQUENCY MAXIMISERS FREQUENCY POTENTIAL XX