Annika Naschitzki gave this presentation at UX Australia, Sydney, 2014. In order to transform government services, New Zealand government established the Better Public Services programme. In this Result 10 looks at improving the way that New Zealanders can deal with government digitally. Annika's presentation describes the Result 10 strategy, all-of-government discussions and first lessons' learned in the aim to improve the user-friendlyness of government online services.