The document provides instructions for using the key features of the Paytm Mall Seller app. It explains how to download and log in to the app, view the profile and home page, raise support tickets, check ticket history, edit settings, and log out. Specific steps are outlined for each feature, such as entering credentials to log in, tapping icons to view details, and selecting categories to submit queries.

1. Seller app - Home
In this module, we will discuss :-
1. How to download and login to Paytm Mall seller app?
2. How can you view your profile?
3. How to check home page?
4. How can you raise a ticket using the Support Tab?
5. How can you edit your settings?
6. How can you log out from the Paytm Mall Seller app?

2. HowtodownloadthePaytmMallSellerapp?
Open Play Store from your android
mobile phone
Type in ‘Paytm Mall Seller app’ in the
search bar
There are 6 simple steps for downloading the Paytm Mall Seller app:

3. HowtodownloadthePaytmMallSellerapp?
Tap on Install to download the app The Paytm Mall Seller app will be
downloaded in your phone

4. HowtologintoPaytmMallSellerapp?
Choose your language Enter your credentials and click on
Login
To login to Paytm Mall seller app, open the seller app and follow these steps:
Tap on Continue

5. Howcanyouviewyourprofile?
Tap on your email ID to view your profile Bank details -
Tap here to view your bank details and KYC
document details
To view your profile, follow these steps:
Personal details -
Tap here to view your basic details and
address
Note - You cannot change any detail on your own. If you want to change any detail, you will be needed to raise a query

6. Howcanyouviewyourprofile?
• Tap on Logo & Sign
• Tap on Upload Logo to upload the
logo of your company/brand/store
• Tap on Upload Signature to upload
your digital signature

7. Howtocheckhomepage?
Here, you can see the new orders receivedTap on the Home Tab Here, you can check the quantity of your
out of stock products

8. Howtocheckhomepage?
Here, you can view your Payments
overview directly on the home page
Tap to view the detailed information
regarding the Top Selling products

9. Howtocheckhomepage?
View the graphical representation of your
total sales in a month
View the graphical representation of the
total orders received in a month
View the graphical representation of your
business summary

10. Howtocheckhomepage?
View the graphical representation of the
total returns in a month
View the graphical representation of the total
cancellations in a month with the percentage of
reason behind the same
Tap on this icon to check new notifications

11. Howtocheckhomepage?
The Updates Tab will show all the latest
happenings in your app
The Message Tab will show all the
messages/news sent by Paytm Mall

12. HowcanyouraiseaticketusingtheSupportTab?
Tap on Seller Support Choose the sub-category
To raise a ticket, follow these steps-
Tap on the respective category
E.g. Listing and Catalogue

13. HowcanyouraiseaticketusingtheSupportTab?
Read the instructions carefully Fill in all the required details and
upload attachments
(if applicable)
Tap on Submit Query
We will get in touch with you soon

14. Howcanyoucheckyourtickethistory?
Tap on any Ticket ID to check the status Tap on the ‘All’ dropdown button to check
the status of your tickets
To check the history/status of your ticket, follow these steps:
Tap here to check the complete details of
an individual ticket

15. Howcanyouedityoursettings?
Tap on the Settings tab Tap here to enable/disable the Order
Notifications
To edit your account settings, follow these steps:

16. Howcanyouedityoursettings?
Choose your language –
1. English
2. Hindi
3. Tamil
4. Telugu
5. Kannada
6. Gujarati
7. Marathi

17. If you want to log out from the app, you
need to tap on Logout
To get logged out from the Paytm Mall Seller app, follow this step:
HowcanyoulogoutfromthePaytmMallSellerapp?

18. Thankseveryone!
For any query, please raise a ticket on Support