In the realm of self-service technologies worldwide, a captivating innovation landscape has emerged. These technologies empower users while streamlining processes, offering a glimpse into the future of user-centric convenience. One notable example is the rise of interactive kiosks. From airports to retail stores, these kiosks enable users to independently check in, make purchases, or access information swiftly. Their intuitive interfaces and touch-screen capabilities enhance user experiences, demonstrating innovation in enhancing traditional service offerings. Moreover, the adoption of contactless payment solutions has transformed transactions. Mobile wallets and QR code payments enable users to make secure payments without physical contact. This innovation not only expedites transactions but also addresses hygiene concerns, particularly in a post-pandemic world. Parking facilities have embraced license plate recognition systems for seamless entry and exit. By eliminating the need for physical tickets, these systems offer a frictionless experience, showcasing how technology can simplify everyday tasks. These innovations represent a broader trend in self-service technologies – a commitment to enhancing user autonomy and efficiency through creative integration of technology. As the world continues to evolve, the innovation journey of self-service technologies is bound to bring forth even more exciting and transformative advancements.

1. SELF SERVICE
TECHNOLOGY
Authors
S.L.D. Kasun, I.C. Hettige, B.K.P. Prasad, A.N.C. Silva
SST
TOPICS
1. Smart Parking System
2. Pay By Cash Kiosk
3. Smart Reverse Vending Machine For
Plastic Recycling

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Table of Contents
1. Smart Parking System ..................................................................................................................... 2
SST Operating Industry .................................................................................................................... 2
Introduction ..................................................................................................................................... 2
Supportive activities used, to enable and complete the service provision through SST................. 3
Competitive dimensions developed with SST.................................................................................. 3
Further develop competitive dimensions........................................................................................ 3
2. Pay by Cash Kiosk............................................................................................................................ 4
SST Operating Industry .................................................................................................................... 4
Introduction ..................................................................................................................................... 4
Supportive activities used, to enable and complete the service provision through SST................. 4
Competitive dimensions developed with SST.................................................................................. 5
Further develop competitive dimensions........................................................................................ 5
3. Smart Reverse Vending Machine for Plastic Recycling.................................................................. 6
SST Operating Industry .................................................................................................................... 6
Introduction ..................................................................................................................................... 6
Supportive activities used, to enable and complete the service provision through SST................. 7
Competitive dimensions developed with SST.................................................................................. 7
Further develop competitive dimensions........................................................................................ 7
4. References....................................................................................................................................... 8

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1.Smart Parking System
1.1 SST operating industry
Service Sector Industry
1.2 Introduction
Smart Parking provide a safe parking facility with parking meters which provide a
cost effective and efficient ticketing service.
These can be seen at department stores, hospitals, and other public places where
self-operated outdoors
This Introduce fully digitized and automated Smart Parking Solution as an IoT
(Internet of Thing) Service which compatible with any Parking Spot.
At the entrance, a digital screen with the summary of the parking spot will be
display. This will show the exact available parking slots. As a vehicle enters the
parking spot, the sensors will detect the spot being filled and this will be updated.
When a vehicle leaves a slot, this activity will be identified as well and the
availability of slots will be updated. The entrance gate will also be operated by a
Digital App with IoT Solution. Time of entrance and leaving of vehicles will be
detected with sensors and POS activities will be handled accordingly
(ParkMeApp, 2023).

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1.3 Supportive activities used, to enable and complete the service
provision through SST
 Equipped with solar power systems
 Allocate available parking lots to optimize the parking space
 Surveillance system to enhance security,
 Scanning Number Plates to identify the vehicle and arrange service
 Multiple payment methods such as VISA/Master/ewallets/smart
app/cash..etc
1.4 Competitive dimensions developed with SST
 Online Dashboard
With the Smart Parking App, everybody can access to online dashboard which
provides all the information about availability, charges, offers etc…
 Digital Displays to check the availability
At the entrance, a digital screen with the summary of the parking spot will be
display. This will show the exact available parking slots. As a vehicle enters the
parking spot, the sensors will detect the spot being filled and this will be
updated.
 Security Enhancements via CCTV surveillance
Surveillance system will assure the security of the assets which powered with
CCTV camera system and so on.
1.5 Further develop competitive dimensions
 Establish a smart app to operate (Find and Navigate to nearest meter,
scheduling parking duration, Guided navigation back to the vehicle, view
parking history, Reminder notifications on the expiry of the parking
duration, Extend your timer)
 Enhance space management through categorizing vehicle types and
dimensions

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2.Pay by Cash Kiosk
2.1 SST operating industry
Utility Payments
2.2 Introduction
A payment system is any system that is used to settle financial transactions
through the transfer of monetary value. That is the technical definition, but the
simplified version is that a payment system is any system designed to collect
money in exchange for a good or service. Self-service kiosk implement this rather
well, by providing a good or service, where the consumer can deposit cash or card
to receive a good or service in exchange.
Pay by cash kiosk is a kind of self-service kiosk which is able to obtain a bill
payment for utilities. for instance, to pay our Telephone Bill, at a teleshop, where
money is inserted, and receipt printed for you without having you interact with a
telecom employee. The benefit of this is that this streamlined process allows
companies to allocate their resources elsewhere (redyref, 2022).
2.3 Supportive activities used, to enable and complete the service
provision through SST
 Payment Gateway for the online payments,
 Provided infrastructure with uninterrupted electricity and internet
connection. Security Surveillance System

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 Money detector (cash note identification)
2.4 Competitive dimensions developed with SST
 Availability 24x7
These Kiosks are in service at any time of the day. So that will
benefit public to arrange their day to day activities smoothly.
 Minimize waiting time hence reduce long ques at utility stations.
With the 24x7 availability and island wide availability, public will
use the facility leisurely without having long queues and hectic
gatherings.
 IVR features and Voice command assistance
Since these are powered with IVR and voice commands, everybody
can use the service comfortably without any fear.
2.5 Further develop competitive dimensions
 Implement confirmation alerts via SMS ( kiosk point oriented alert )
 Smart App or Online Web portal to support customers with nearby
features and navigations
 Enhance payment methods with Visa/Master cards.

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3.Smart Reverse Vending Machine for Plastic
Recycling
3.1 SST operating industry
Environment Sector
3.2 Introduction
It's an innovative solution for collecting empty beverage containers at the source
and increasing the recycling rates with a reward system. It becomes possible for
users to preserve and to collect the waste separately and cleanly at the point that
the waste occurs by throwing the recyclable material like plastic, glass bottles or
aluminum beverage cans into the smart machine. Users can receive payments
choosing on the pre-established awarding methods (ACO RECYCLING, 2022).

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3.3 Supportive activities used, to enable and complete the service
provision through SST
 Reverse Vending Machines powered with Solar Power
 Solid Waste Management body to incorporate Sorting algorithm to separate
bottles as per the shape, color, size etc.
3.4 Competitive dimensions developed with SST
 Promote the Product
Companies who manufacture plastic bottles can use this as a promotional
venture with contribution towards environment cleanliness hence they
promote their brand image in good manner. And to attract general public to
adapt into the concept of recycling plastics.
 AI Based Photo Recognition Technology
Recycling brings another innovative way for recognition technology to
implement well developed AI for higher accuracy and better process speeds.
Countries that does not have deposit system easy and successful way to
implement Smart Reverse Vending Machine projects. Ability to handle local
products and customization on the AI Library.
3.5 Further develop competitive dimensions
 Magnetic Card Awards
Using of magnetic cards is a perfect solution for schools and
universities, where students often use such cards for their different
needs. Another good sphere - transportation cards, to which money
can be transferred for further using as payment for public
transportation services
 Thermal Printer
This systems can be programmed to print special paper tickets with
barcodes, gift cards and other types of bonuses. This is a perfect
solution for discount programs in stores / cafes. This can be
achieved by integrating a thermal printer to the machines.
 QR Barcode App
End users can be easily scan QR code by their smart devices to
claim their points or rewards directly to their account. Upon user's
request the app can be integrated to devices.
 Donation System
Upon user’s instruction the reward for collected garbage can be
donated to a foundation or charity organization. It is possible to
program different variants of destinations for the money to choose
from. This is a perfect opportunity to combine ecological programs
with charity campaigns.

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4.References
1. ACO RECYCLING. (2022). GAME CHANGER SOLUTIONS FOR RECYCLING & WASTE MANAGEMENT.
Retrieved from acorecycling: https://www.acorecycling.com/
2. ParkMeApp. (2023). Smart Parking System. Retrieved from parkmeapp:
http://www.parkmeapp.com/parkmeapp-iot/
3. redyref. (2022). WHAT IS A PAYMENT KIOSK: EVERYTHING YOU NEED TO KNOW. Retrieved from
redyref: https://redyref.com/payment-kiosk/