This document discusses public sector transformation through design and social innovation methods. It outlines an approach of observing, listening, understanding, and co-designing with users over three weeks to address problems and develop prototypes. It also discusses building in-house design labs within organizations to empower civil servants with social and design skills to work on real projects and create their own labs. It notes the need to change visions of the public sector to be more results-oriented, multidisciplinary, and committed to in-house design approaches given paradoxical demands for more needs with less money.

1. labo
de
transformation
publique

2. satisfying needs starting from practices
! !
solving problems re-interrogating problems
! !
Innovation in silos system innovation
! !
doing for doing with
! !
expertise of experts user expertise
! !
excellence craft
! !
understanding before doing doing for better understanding
! !
reports, surveys prototypes, simulations, tests

3. 2009 : Résidences

4. « New practices in future libraries »,
Région Auvergne

5. Week 1 : Observing, listening,
understanding, re-interrogating

7. Week 2
Co-cdesigning, testing, prototyping

9. Week 3 :
Documenting,
building scenarios,
strategy, empowering

11. « Sustainable procurement », Région
Rhônes Alpes

12. « My work as an elected official », Région
Nord-Pas de Calais

13. « Public services in my neighborhood »,
Minister of reform

14. !
+
a flexible intervention set, fit for
(nearly) all kind of project
!
a collection of cases that builds strategic visions for
local/regional/national top-managers
strong side effects when
nothing happens afterwards
!
no time to empower people with
social innovation & service design capacity

15. 2011 : La Transfo

17. Building « in-house » design
and social innovation labs
!
Crossdisciplinary teams embedded
during 10 weeks
!
Group of 10 to 15 civil servants
empowered with social and design skills
!
Running real projects
and co-creating their own lab

18. the future of social design
in the public sector ?
!
!
paradoxal injunction :
more needs but less money
!
need to change our vision
on the public sector
!
need for more humility, results oriented,
multidisciplinarity, commitment, in-house design
!
need for alternative business models