Sohail Ghafoor Mian is a highly motivated individual seeking a new challenging role. He has over 15 years of experience in operations management and leadership roles in retail and aviation security. He is currently the Passenger Experience Manager at Heathrow Terminal 5, where he is responsible for overall terminal operations and ensuring customer service standards. Mian has a MSc in Petroleum Engineering from Imperial College London and a BEng in Mechanical Engineering from Brunel University.

1. Profile
Sohail Ghafoor Mian
42 Pershore House, Ealing, W13 0UL
Mobile: +447810848286 / Email: sgmian@hotmail.com
A highly effective and motivated individual with strong leadership and interpersonal skills who has the ability to
develop relationships both internally and externally. Experienced team leader with the confidence to motivate and
inspire teams at all levels. Innovates and thinks creatively to improve the operational efficiency and profitabilityof the
business; minimising losses through support and development of people, systems, and procedures. Currently seeking
a new challenging role that will utilise my educational background.
Key Skills
Stores operations Operational Management Managing Change
Recruitment Team building – Leadership Health & Safety
Co-ordinate Refit Board Level Presentations Audits
Oil & Gas Finance Managing KPIs Project Management
Education
2014 - Present MSc Petroleum Engineering - (1 Year Full Time)
Imperial College, London
(Studying the work-flow concepts now prevailing in the oil and gas industries)
Modules covered: Petroleum Geology, Shale Gas and Hydraulic Fracturing, Reservoir
Characterisation and 3D Geological Models, Production Mechanisms, Hydrocarbons in Place
and Reserves, Wireline and Core Petrophysics, Production Logging, Well Test Analysis, Fluid
Sampling & Analysis, Uncertainties from Static to Dynamic, Well Construction, Production
Engineering, Reservoir Engineering, EOR, Numerical Reservoir Simulator, Upscaling,
Petroleum Economics, Process Engineering.
Software Used: EMERALD, INTERPRET, PIE, SAPHIR, PETREL, ECLIPS, HYSYS,
QUESTOR, PERFORM, PIPESIM, Interactive Petrophysics (IP).
Best Group Project presentation “Wytch Farm field development plan”
Individual Project “Measuring the Electrical Charge of the Brine-Oil Interface at Reservoir
Conditions”
2011 - 2014 BEng Mechanical Engineering - (3 Years Full Time)
Brunel University London, First Class Honours (GPA: 15.6 / 17.0)
Modules covered: Materials and Manufacturing, Electrical Machines, Analytical Methods,
Control, Analysis of Mechanical Systems, Static; Dynamics, Mechatronics, Internal
Combustion Engines, Fluid Mechanics, Thermodynamics, Technical Drawing, CAD, FEA,
CFD, Design of Engineering Systems, Business, Project Management, Probabilistic Risk
Assessment, Engineering law (Contract, TORT, Environment, H&S), Ethics in Engineering.
Software Used: FLUENT, ANSYS, SOLARP, LabView, CATIA.
Best group project of the year award “Crown Cork & Seal Prize”
Individual project “Development and In-lab Characterisation of Novel Dye Sensitised
Solar Cells”
2005 - 2007 Diploma Pharmaceutical Science - (2 Years Full Time)
London Metropolitan University
1999 - 2000 Foundation Engineering - (1 Year Full Time)
City University & Kingsway College, London
1997 - 1998 Higher Secondary School Certificate (Equivalent to A Levels)
Pakistan Education Academy, Dubai, UAE
1995 – 1997 Secondary School Certificate (Equivalent to GCSE)
Pakistan Embassy School, Riyadh, Saudi Arabia

2. Employment History
2015 - Present BAA Heathrow T5 Passenger Experience Manager
 Responsible for overall operation of the terminal.
 Extension liaison with airlines, retail units and government authorities.
 Ensuring customer service standards have been met by strict observations and taking into consideration feedbacks from
passengers, ensuring compliance with courtesy.
 Ensure all KPIs and SLAs are met by the stakeholders (airlines, immigration, customs, special branch, police, retail
outlets and contractors).
 Incident management i.e. security, fire, ambulance, verbal or physical assault, protest, unattended suspicious articles,
bomb warning or threat and aircraft incident.
 Implementing and managing congestion, keeping safety and security as priority.
 Managing flight connections area in conjunction with UK border force and the airlines.
 Active member of continuous improvement team, increasing productivity and efficiency.
2009 - 2015 BAA Heathrow T5 Security Manager
 Training and development being essential part of the job role, including managing high standards of customer service in a
pressurised environment.
 Maintain high standards of aviation security, in accordance with CAA guidance.
 Having regular one to one meetings with staff to keep them updated about the current performance of their own and
about the business and financial results.
 Incident management e.g. security, fire, ambulance, verbal or physical assault, protest, unattended suspicious articles,
bomb warning or threat and aircraft incident.
 Writing, amending, implementing and managing operational contingencies, keeping safety and security as priority.
 Resource planning in order to maintain right number security lanes in accordance with passenger forecast.
 Moving resource to and from other terminals.
 Overseeing all VIP movements.
 Dealing with CAA and European inspection visits.
 Ensuring all legal documentation i.e. Machine checks log, Post logs are kept up to date.
Project Manager (PRMs) London Olympics 2012
 Easy access to all areas of terminals
 Liaison with UK border force to assign a designated immigration route
 Implementing dedicated security lanes for PRM athletes and passengers
 Recruit PRM ambassadors to assist in all areas
 Plan meet and greet all athletes in conjunction with airline staff
2007 - 2009 Sainsbury’s plc Deputy Store Manager
Managing day-to-day operations of stores from 25,000 – 32,000 sq.ft in size, approx. 300 staff and weekly turnover of
£800k - £1.2M.
 Working in close partnership with the Store Manager.
 Achieving KPIs (Sales, Shrinkage, Waste & Labour).
 Responsible of delivering an ever-improving shopping experience for customers.
 Providing leadership and coaching to managers and colleagues.
 Responsible for all the trading department of the store i.e. fresh, ambient, non-foods and general merchandise.
 Direct report for 11 department managers, responsible for their development and performance.
 Rated 2
nd
best deputy manager of the region.
Refit Coordinator & Merchandising Specialist
- Managing new store openings & existing store refurbishment
- Action plan (create, update & revise)
- Liaison with buyers, contractors and in house staff
- Mass recruitment
- Merchandising
2002 - 2007 Morrisons Deputy General Store Manager
Managing day-to-day operations of stores from 16,000 – 26,000 sq.ft in size, approx. 250 staff and weekly turnover of
£500k - £750k.
 Responsible for KPIs of all the ambient departments.
 Direct report for 6 department managers, responsible for their development and performance.
 1
st
Morrisons in London to appear in Grocer magazine for 100% availability.
 Fort weekly promotional setup, planning and ordering.
 Flagship store for Christmas BWS setup.
 Additional responsibility of regional stock loss champion for the duration of 5 years.

3. Regional Stock Loss Champion
- Driving a reduction in losses through engaging and effective business partnerships
- Cash loss & fraud investigations
- Innovative product protection solutions
- Identify trends and devise action plans
- Whole product lifecycle shrinkage reduction
- Training store managers for in house stock takes
- Sharing best practices to achieve regional stock loss targets
1999 - 2002 Safeway HR / Administration Manager
As part of the senior management team, accountable for the provision of a full HR services to retail operations that
employed 200 - 300 staff.
• Working closely with all departments, assisting line managers to understand and implement policies and procedures.
• Promoting equality and diversity as part of the culture of the organization.
• Liaising with a wide range of people involved in policy areas such as staff performance and health and safety.
• Staff recruitment i.e. developing job descriptions and person specifications, preparing job adverts, checking application
forms, shortlisting, interviewing and selecting candidates.
• Developing and implementing policies on issues like working conditions, performance management, equal opportunities,
disciplinary procedures and absence management.
• Advising on pay and other remuneration issues, including promotion and benefits.
• Undertaking regular salary reviews along side the store manager.
• Negotiating with staff and their representatives on issues relating to pay and conditions.
• Administering payroll and maintaining employee records.
• Interpreting and advising on employment law.
• Dealing with grievances and implementing disciplinary procedures;
• Developing with line managers HR planning strategies, with immediate and long-term staff requirements.
• Planning, and delivering, training - including inductions for new staff.
• Analysing training needs in conjunction with department managers.
 Responsibilities include leading and coordinating all site pay and restructure negotiations.
 Maintaining all due diligence training records.
 Responsible for all the trading department of the store and all price accuracy legalities, temperature monitoring, quality
control, POS etc.
Personal Information
Nationality: British
Date of Birth: 11-12-1980
Hobbies - Reading, Cricket, Football, Tennis, Badminton, Travelling.
References – Available on request.