Mackenzie receives voicemails from her mother saying that her father has been injured and is in the hospital. She is trapped in her home and enters a daze. When she listens to the voicemails, she realizes she needs to get to the hospital. She hurries to leave but is frightened by cars as she crosses the road. She comes across a lost little girl named Caroline and promises to help return her to her mother. While helping Caroline, Mackenzie's worries about her own family situation are temporarily forgotten.