You have been hired as the Chief Information Governance Officer for Mawasco, a 50-year old retail company. Mawasco faces several information governance challenges due to collecting vast amounts of data over many years in both electronic and hard copy formats. These challenges include inadequate information management, difficulties ensuring data security and privacy due to data integrity issues, lack of compliance with regulatory requirements due to the absence of data handling policies, and insufficient data storage capacity. As CIGO, you must develop an information governance proposal and program to address these challenges.

1. Scenario:
You have recently been hired as a Chief Information
Governance Officer (CIGO) at a large company (You may
choose your industry). This is a newly created position and
department within the organization that was founded on the
need to coordinate all areas of the business and to provide
governance of the information. You will need to hire for all
positions within your new department.
The company has been in business for more than 50 years and in
this time has collected vast amounts of data. Much of this data
has been stored in hard copy format in filing cabinets at an
offsite location but in recent times, collected business data is in
electronic format stored in file shares. Customer data is being
stored in a relational database, but the lack of administration
has caused data integrity issues such as duplication. There are
currently no policies in place to address the handling of data,
business or customer. The company also desires to leverage the
marketing power of social media, but has no knowledge of the
types of policies or legal issues they would need to consider.
You will also need to propose relevant metrics that should be
collected to ensure that the information governance program is
effective.
The CEO and Board of Directors have tasked you to develop a
proposal (paper) that will give them the knowledge needed to
make informed decisions on an enterprise-wide Information
Governance program, addressing (at a minimum) all of these
issues, for the company.
Requirements:
The paper should include at a minimum of the following
sections:
a. Title page

2. b. Executive Summary (Abstract)
c. Body
i. Introduction (including industry discussion – 1-2 pages)
ii. Annotated Bibliography (2-3 pages)
iii. Literature review (2-3 pages)
iv. Program and technology recommendations, including:
1. Metrics
2. Data that matters to the executives in that industry, the roles
for those executives, and some methods for getting this data
into their hands.
3. Regulatory, security, and privacy compliance expectations
for your company
4. Email and social media strategy
5. Cloud Computing strategy
d. Conclusion
e. References
2. You must include at least two figures or tables. These must
be of your own creation. Do not copy from other sources.
3. Must cite at least 10 references and 5 must be from peer
reviewed scholarly journals (accessible from the UC Library).
4. This paper should be in proper APA format and avoid
plagiarism when paraphrasing content. It should be a minimum
of 8 pages in length (double-spaced), excluding the title page
and references.
Milestones:
· Week 3 – Introduction Section - A 1-2 page paper describing
the industry chosen and potential resources to be used. 25 pts.
· Week 6 - Develop a full annotated bibliography (2-3 pages).
25 pts.
· Week 12 – Develop the literature review (2-3 pages). 25 pts.
· Week 15 - Completed final research paper (all milestones
combined together and include the last sections as discussed in
the list above). 50 pts.

3. Total:125 pts
1
INTRODUCTION
1
Name: Srilakshmi Keerthy Bandi
Institution: Cumberland’s University
Course Id: ITS-833-M21
Course Name: Information Governance
Portfolio Project: Mawasco
Introduction
Mawasco is a company in the retail industry that has been in
operation for 50 years. The retail industry is an industry that
has grown so much over the years to become one of the
industries that have a great impact on the economy. The general
merchandise stores category in the retail industry. And which
our company falls under, ranks third in terms of sales in the
retail industry. The automotive and foods and beverages stores
rank first and second position in this industry. This industry
enables consumers to access varieties of products and creates
various forms of utility including place and time (Pantano &

4. Vannucci, 2019). The retail industry makes money by pricing
goods higher above the cost of labor, equipment, and
distribution. While most retail companies get their goods from
manufacturers, some manufacture the goods themselves in what
is known as vertical integration. Online retail is rapidly growing
in the retail industry although traditional retailing is still being
practiced widely (Pantano & Gandini, 2018). Due to constant
communication between retailers and manufacturers and
retailers and customers, a lot of information is generated in the
retail industry.
Due to the large amounts of information generated, this
company, just like any other company faces several challenges
in information governance. One of these is information
management. Information management includes activities such
as organizing, retrieving, acquiring, securing, and maintaining
all the information in the organization, both electronic and hard
copy. With the large amount of data stored in hard copy in this
company, information management has been quite a challenge
(Mikalef et al, 2018). The information management challenges
consequently expose the company to eDiscovery challenges.
These are challenges where the company cannot find the
information required within the stipulated time when they are
faced with a lawsuit. This is likely to incur huge costs for the
company (Mikalef et al, 2018).
Information security and privacy is also another challenge in
information governance facing this company. According to
government regulations, companies should control and secure
sensitive data such as employee and customer information. The
lack of administration in this company has caused issues with
integrity which means that it is challenging to guarantee the
security and privacy of the information collected in the
company. Another information governance issue in this
company is regulatory compliance (Schaller, 2018). There are
regulatory requirements on record-keeping that apply to all
companies. They dictate what information must be kept and for
how long. The fact that this company lacks policies to dictate

5. how data should be handled makes regulatory compliance even
more challenging. The last challenge in information governance
in this company is storage management. There are inadequate
storage resources to keep up with the large amounts of data that
is constantly being generated. This in turn raises the cost of
effective backing and managing data (Schaller, 2018).
References
Mikalef, P., Krogstie, J., van de Wetering, R., Pappas, I., &
Giannakos, M. (2018, January). Information Governance in the
big data era: aligning organizational capabilities.
In Proceedings of the 51st Hawaii International Conference on
System Sciences.
Pantano, E., & Gandini, A. (2018). Shopping as a “networked
experience”: an emerging framework in the retail
industry. International Journal of Retail & Distribution
Management.
Pantano, E., & Vannucci, V. (2019). Who is innovating? An
exploratory research of digital technologies diffusion in retail
industry. Journal of Retailing and Consumer Services, 49, 297-
304.
Schaller, W. L. (2018). Trade Secret Law: The Role of
Information Governance Professionals. J. Marshall Rev. Intell.
Prop. L., 18, iii.