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Similar to scarlettabbott Future Functions - diversity & inclusion
scarlettabbott Future Functions - diversity & inclusion
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- 6. Russ Norton IC ManagingConsultant, London @scarlettabbott @commsruss 5+ years IC experience in-house and agency 20+ years experience as a gay man
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- 9. How do youarticulate the importance of internal communications? slido.com: sa2709
- 10. Lisa We help employeesto understand more about the company they work for, so that they enjoy working there, work hard and stay loyal to the business. Andy Helping large organisations connect with their workforce - keeping them informed and focused on the right things. Alastair I'm basically an internal journalist for the business. I tell people what they need to know about where the organisation is going and how they can help get there. Hopefully, I give them a way to have their say, too. Rayna The end goal is two fold: help employees understand where the business is going and inspire them to take the action needed to drive the business forward. Lu We help colleagues to better understand what their business is about, what the organisation is trying to achieve, and how, as individuals, they can contribute and be part of the success, meaning they will hopefully enjoy their job more. Russ I’d say we make sure the right people have the right information at the right time, in order to help them do their jobs better.
- 11. The world is changingvery fast. Big will not beat small anymore. It will be the fast beating the slow. Rupert Murdoch 21st Century Fox
- 12. 1) Collaborating and innovating 2)Getting closer to customers
- 13. Gartner, 2017 89% customer experience ofcompanies expect to compete mostly on the basis of
- 14. Great internal communications leads to: Gartner,2017 Laura Goodwin, University of Oxford, 2014 +40% customer satisfaction +44% employee retention +56% customer loyalty + 36% overall performance +50% safety +50% productivity +33% profitability
- 15. 1) Collaborating andinnovating 2) Getting closer to customers Internal Communications is important Diversity & Inclusion is important
- 16. Why is diversity &inclusion important?
- 17. How do youarticulate the importance of diversity & inclusion? slido.com: sa2709
- 18. Personality Internal dimensions Age Physical ability Race /Ethnicity Sexual orientation Gender Geographic location Marital status Parental status Work experience Education Religion Appearance Income External dimensions Organisational dimensions Management status Division Work location Level of seniority Department Work field Length of service Job function
- 19. Cognitive diversity The blendingof unique perspectives within a team. The acceptance and celebration of unique ideas, experiences, and ways of thinking. The ability to draw on what makes us different to find solutions, overcome challenges and achieve business goals.
- 20. Deloitte, 2012 People that feelincluded are more likely to outperform at work
- 21. Inclusive cultures are 83% moreinnovative Deloitte, 2012
- 22. 1) Collaborating andinnovating 2) Getting closer to customers Internal Communications is important Diversity & Inclusion is important
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- 24. 1) Collaborating andinnovating 2) Getting closer to customers Internal Communications is important Diversity & Inclusion is important
- 25. What is authenticity? It’s aboutbeing aware of yourself in context of your situation and the people around you It’s about making intelligent, consistent choices based on values It’s being about true to yourself and aware of your impact on others
- 26. What is inauthenticity? It underminesyour values It has a negative impact on your relationships It’s exhausting It can affect a lot of people
- 27. A recent studyfound that 61% of employees reported that they ‘cover up’ some personal characteristic in order to assimilate into their organisation AssociationAdvocacyAffiliationAppearance How they look How they behave Who they speak up for Who they spend time with
- 28. 1) Collaborating andinnovating 2) Getting closer to customers Internal Communications is important Diversity & Inclusion is important
- 29. Role models inspire Rolemodels can show that their difference is OK… so others’ difference might be OK too People who work in internal communications are some of the most visible and influential role models in any organisation
- 30. We are allrole models, but what kind of role models do we choose to be?
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- 32. Our influence: • Wecan offer education and raise awareness that builds a more informed and understanding team • We can give a platform to positive role models that influences a more accepting and inclusive culture • We can do the right thing because it’s the right thing to do • We can bring about tangible commercial benefit
- 33. 1) Collaborating andinnovating 2) Getting closer to customers Internal Communications is important Diversity & Inclusion is important More happy and engaged employees Visibility and influence of authentic role models = tangible, commercial success
- 34. The big opportunityis to foster a culture in which people can be their authentic selves and unlock the full commercial potential of any organisation
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- 36. a) How canI talk about diversity in an authentic way when my organisation isn’t particularly diverse? b) How do I get more people involved as allies of diversity & inclusion? c) How do I persuade the business that diversity & inclusion deserves more airtime? Let’s talk…
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- 38. 1. The thingI will do from now on as a result of tonight’s conversation is… slido.com: sa2709
- 39. 2.The change Iaim to make at my organisation as a result of tonight’s conversation is… slido.com: sa2709
- 40. 3.The a-ha momentI had as part of tonight’s conversation was… slido.com: sa2709
Editor's Notes
- #3 Rachel and Jez
- #4 We’re one of the UK’s leading internal communication agencies and we help organisations to improve their performance. How? By supporting them to better understand, engage and inspire their people. We were awarded Best Agency 2016 at the CIPR Inside awards in February.
- #26 So here’s Stonewall’s interpretation of authenticity. It’s about being aware of who you are. Reflecting on what’s important to you. Reflecting on how you behave is perceived by others, and – without editing yourself and while staying true to yourself – moderating your behaviour to be appropriate to the situation you’re in.
- #27 So here’s Stonewall’s interpretation of authenticity. It’s about being aware of who you are. Reflecting on what’s important to you. Reflecting on how you behave is perceived by others, and – without editing yourself and while staying true to yourself – moderating your behaviour to be appropriate to the situation you’re in.