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Ramping Up Personalization:
How to Scale Unique Candidate Experiences
+ #RMGetsPersonal
Thanks for joining us!
• Audio is streaming over the web. All attendees are on mute
to avoid background noise.
• Questions? Use the Q&A tab in the lower left hand corner!
• You’ll receive the slide deck and recording as a follow-up.
#RMGetsPersonal+
Speakers
Dan Sines
CEO & Founder
Shaunda Zilich
Global Employment Brand Leader
Allison Schaaff
Marketing Operations Manager
Let’s Talk Personalization
#RMGetsPersonal
Let’s Talk Personalization
#RMGetsPersonal
• Timely
• Relevant
• Valuable
The Stats
#RMGetsPersonal
of consumers say they are only likely to
engage with an offer if it has been personalized to
reflect previous interactions the consumer has had
with the brand.
Source: Marketo
79%
The Stats
#RMGetsPersonal
Lack of content relevancy generates 83%
lower response rates in the average
marketing campaign.
Source:
Constellation
Research
The Stats
#RMGetsPersonal
Personalized emails produce higher
transaction rates
Source: Experian
6x
Why “Scale” Personalization?
#RMGetsPersonal
#RMGetsPersonal
Getting Personalization Right
#RMGetsPersonal
Getting Personalization Right
• DON’T… funnel candidates into a black hole
#RMGetsPersonal
Getting Personalization Right
• DON’T… funnel candidates into a black hole
• DON’T… give everyone the same (bad) experience
#RMGetsPersonal
Getting Personalization Right
• DON’T… funnel candidates into a black hole
• DON’T… give everyone the same (bad) experience
• DON’T… not even try!
Practical Strategies for Personalization
#RMGetsPersonal
#RMGetsPersonal
Practical Strategies for Personalization
• Segment your CRM database
#RMGetsPersonal
Practical Strategies for Personalization
• Segment your CRM database
─ Job family (sales, engineering, finance, etc.)
#RMGetsPersonal
Practical Strategies for Personalization
• Segment your CRM database
─ Job family (sales, engineering, finance, etc.)
─ Experience level (entry-level, mid-career, etc.)
#RMGetsPersonal
Practical Strategies for Personalization
• Segment your CRM database
─ Job family (sales, engineering, finance, etc.)
─ Experience level (entry-level, mid-career, etc.)
─ Persona (student, veteran, etc.)
#RMGetsPersonal
Practical Strategies for Personalization
• Segment your CRM database
─ Job family (sales, engineering, finance, etc.)
─ Experience level (entry-level, mid-career, etc.)
─ Persona (student, veteran, etc.)
─ Location (country, time zone, region, etc.)
#RMGetsPersonal
Practical Strategies for Personalization
• Nurture segments appropriately
─Send targeted content
#RMGetsPersonal
Practical Strategies for Personalization
• Nurture segments appropriately
─Send targeted content
─Trigger-based campaigns
#RMGetsPersonal
Practical Strategies for Personalization
• Personalized career site content
#RMGetsPersonal
Practical Strategies for Personalization
• Segment your CRM database
• Nurture segments appropriately
• Personalized career site content
The Story
#RMGetsPersonal
An Opportunity to Engage
#RMGetsPersonal
1,000,000
GE Passive Talent Pool
An Opportunity to Engage
#RMGetsPersonal
• Self Discovery
• New Career Paths
• Personal Growth
#RMGetsPersonal
An Opportunity to Engage
• Visual Assessment
• Mobile Friendly
• Backed By Science
#RMGetsPersonal
90 sec
Career Discovery
Experience
Immediate Results | Job Recommendations | Social Sharing
An Opportunity to Engage
The
Campaign
#RMGetsPersonal
Campaign Results
#RMGetsPersonal
632k
Unique
Email Opens
Campaign Results
#RMGetsPersonal
Campaign Results
#RMGetsPersonal
Campaign Results
#RMGetsPersonal
50% 25%Career Site Traffic Applications
Next Steps in Personalization
• Campaign engagement is tip of the iceberg
• Allows for deep and meaningful personalization
Next Steps in Personalization
• Can now:
• Speak to applicants as individuals, not segments
• Personalized interviews
Next Steps in Personalization
• Benchmark against current employees:
• Hire for fit
• Build better teams (round out strengths/weaknesses)
• Anticipate how teammates will communicate/get along
Next Steps in Personalization
• This list goes on and on…
• Tailor-made on-boarding processes
• Learning and development
• Upward and lateral mobility
Next Steps in Personalization
• Personality data is powerful. It allows you to:
• Understand unique individuals
• Quantify the ‘intangibles’
• Connect with job seekers on a deeper level
Q&A
Dan Sines
CEO & Founder
Shaunda Zilich
Global Employment Brand Leader
Allison Schaaff
Marketing Operations Manager
Thank you!
+

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