Seller Center Training 2- Managing Orders

1. Seller Center Training 2
Welcome!
Seller Centre Training 2
Managing Orders

2. Seller Center Training 2
4
Contents
1. Pending Orders
2. Ready to Ship
3. Packaging
4. Dispatching Orders
5. Returns
6. Extra Information
7. Test

3. The “Pending” section is where you’ll find your orders waiting to be processed by
you and then picked up by us. These are orders which customers have just placed
on the Jumia website and should not be in the ‘Pending’ section for more the 24
Hours, so it is very important that you understand this process.
Seller Center Training 2
1. Pending Orders
To manage your orders, click on Orders > Manage Orders.
9
To see the detail of an order, click on the cross.
Here you can see when the order
was placed by the customer

4. Seller Center Training 2
4
Hover above the
product name to
get the picture.
Use the SKU (= How the item
is identified in YOUR system)
to find the item in your shop

5. Seller Center Training 2
2. Ready to Ship
ONCE YOU HAVE THE ITEM IN FRONT OF
YOU, YOU CAN CLICK ‘READY TO SHIP’
If the item is unavailable select “canceled”.
It is very important that you update your
stock so that you do not have to cancel
orders that have been placed
5
A small window opens, click on “Create
Package & Next” to continue.

6. The order number The seller tracking number
Seller Center Training 2
You come to another window, all you have to do
is enter the Tracking ID. For that just input MP-followed
6
by the order number.
Eg. MP-300012345
Then select “Save Tracking Code & Next”

7. Seller Center Training 2
Your Tracking Code has been saved
7
You can input you own Invoice
Number or keep Jumia’s
automatically generated one
You come to another window, if you want you
can enter the Invoice Number to match your
system, or just keep Jumia’s automatically
generated Invoice number.
Then click “Save Invoice Number & Next”

8. Your invoice number has been saved.
You have confirmed that your order is packed, you can now print all
the necessary documents by clicking “all documents”. These are:
1. Picklist
2. Customer Invoice
3. Shipping Label
4. Proof of Pickup (this is a receipt for you and us to record that our
Seller Center Training 2
driver has actually been and picked up the products)
8

9.  Select margin as “Default” If you’re using GoogleChrome web browser
 Select layout as “Portrait”
Seller Center Training 2
9

10. Seller Center Training 2
10
Once the documents are
printed, click on “continue”
to complete the process.
FINALLY, YOU MUST
CLICK ‘READY TO SHIP’
THIS WILL NOTIFY US
AND WE WILL NOW
SEND A RIDER TO PICK
THE PRODUCTS
Clicking on “Ready to ship” is absolutely necessary to complete the
process. Without that, the package could not be fulfilled by Jumia

11. Seller Center Training 2
Your package is now on “ready to ship” status! The process is
over, you click on “Close”
11

12. For orders with multiple items. If you ship an order with multiple items in
it, you must make sure that all the items can fit in the same package!
If not, you must create multiple packages and ready to ship them
separately. You differentiate the tracking numbers by a letter at the end of
the tracking ID
Seller Center Training 2
Package A : Package B :
NB : if you have more than two packages, just use the following letters of the alphabet (C,D,E,…)
12
 Example with two packages :

13. Seller Center Training 2
An item should not be pending
more than 24h on the Seller
Center. After that, the item has
to be ready to ship or cancelled
These are the orders that
you have correctly
processed. We will
monitor the ‘Ready to
Ship’ section and come
and pick orders once we
see them here
Here you can monitor
products that have been
received by Jumia and are
now in delivery to the
customer (you should never
select ‘ship’)
Here you can monitor
delivered, canceled, delivery
failed and returned orders
Any item ready to ship and not received
at the Jumia warehouse because of the
seller will lead to penalties

14. Before you package the order, make
sure that the documents match the
items you are putting in the bags.
Please put the printed customer invoice
inside the package with the items
Seller Center Training 2
3. Packaging
14
This format is the only one possible. Any
different document considered as an
invoice will be automatically rejected

15. Any invoice without good printed barcode and the
correct numbering format will be automatically
rejected by Jumia’s operations team.
Seller Center Training 2
15
The barcode
Staple the shipping label outside the package.
The barcode on the shipping label must be
scannable, the ink should not be too thin/thick

16. Seller Center Training 2
16
Any large package not processed
this way will be automatically
rejected by Jumia’s operations.
For the large, already packed items :
Use a flyer and tape it on the
package.
In the flyer put the invoice and
shipping label

17. Seller Center Training 2
NO DAMAGED PACKAGES !
Any damage package will be
automatically rejected by Jumia’s
operations.
The package you provide with the
items should be without any default.
Strengthen your packages may be
necessary.
17

18. Seller Center Training 2
Dropping Packages at Jumia warehouse :
If you have chosen to drop your items yourself
at Jumia’s warehouse, know that you can do it
from Monday to Friday between 8AM and 5PM
and on Saturday between 10AM and 1PM. To drop
items you will need to update status as ready to
ship and contact Jumia to inform of drop-off.
18
4. Dispatching Orders
Jumia’s pick up service :
Jumia proposes to pick up packages from your place
for free. As soon as a package has the status “ready
to be shipped” triggered by you, a Jumia rider will
come (within 24h) to pick the package.

19. Seller Center Training 2
19
5. Returns
In case of failed delivery to the client, the
package will be returned to the seller.
Any package returned should be accepted
by the seller if there are in compliance
with the Jumia’s return policy
Jumia’s return policy is public and can be found on
Jumia’s website :
http://www.jumia.co.ke/return-policy/

20.  You can easily track the packages you dispatched thanks to this link :
Seller Center Training 2
20
Tracking your Package
https://tracking.jumia.co.ke/package/tracking/index/tracking_number/

21. Seller Center Training 2
DO/DON’T
7
Order Fulfillment
DOs DON'Ts
Always put the items in the Jumia Package Jumia Riders will only pick items in Package
Print the shipping Label and put it on the bag
Without Shipping label, no delivery to client
possible
Print the Invoice and put it in the bag with
items
The only format of invoice accepted is the one
printed from the SellerCenter
Click on Ready to be shipped to trigger
package Pickup by Jumia
Jumia will only come to take and deliver to the
client the packages marked as ready to be
shipped
Ensure the right item is put in the package in a
timely manner
Wrong item delivered is a bad experience for
the customer + Bad reputation for seller
For a smooth Process

22. As a Jumia partner, you are expected to fit with Jumia’s service requirements :
Seller Center Training 2
Service Level Agreement (SLA)
 Service level expected :
1. Good content and images for products
2. Updated stock
3. Items ship in less than 24h
4. Item shipped ready to be picked the next day
5. No defective item
22
 Penalties :
1. Deactivation during a determined period
2. Higher commission rate during a determined period

23. # What I should when Action 1 Action 2
1 I don’t know my tracking number Call my account manager Send a mail to my account manager
2 I can't put my item “ready to ship” on the sellercenter Call my account manager Send a mail to my account manager
3 I can't print my invoice Call my account manager Send a mail to my account manager
4 I can't bring my item to the warehouse Call my account manager Send a mail to my account manager
5 I will soon run out of flyers Request material from my account manager Visit the Jumia warehouse to pick up the Material.
6 Jumia didn't pick my items today Call my account manager Send a mail to my account manager
7 I can't log to the SellerCenter Call my account manager Send a mail to my account manager
8 I can't see my products on the website Send a mail to my account manager Follow up with a call to my account manager
9 I can't upload my product on the sellercenter Call my account manager Send a mail to my account manager
10 I made a mistake when typing the tracking ID Call my account manager Send a mail to my account manager
Seller Center Training 2
What should I do when :
23
11 I received damaged returns
Send pictures + details of the item & order to my
account manager
Follow up with a call to my account manager
12 I don’t receive my failed deliveries on time Send list of orders to my account manager Arrange to pick them at an agreed time and date
13 I don’t know the driver who has come to pick my items Ask for his/her Jumia ID card Call your account manager

24. Please take a moment to take a little test by
Seller Center Training 2
clicking below:
Jumia Seller Center Test

25. Seller Center Training 2
THANK YOU!
We hope your business will be successful with us!
The Jumia Team.
25