A managed service provider can offer numerous benefits for managing business processes including hiring and staffing. It allows for continuous process improvements, lower costs through efficiency gains, and reduced risks. All support needs can be accessed through a single point of contact. Companies benefit from simplified systems, dedicated support, quality assurance, and consistent processes. A managed service delivers high quality candidates while reducing administrative burdens. Competitors are increasingly using managed service providers to achieve cost savings, optimize processes, and improve performance.

1. What can a managed service
offer you that nothing else can?

2. Each process improves the next one
With every process managed under one service, improvements are built on at every stage. All-inclusive
Service
Efficiency
Cost
Risk
service = lower costs = efficient processes = mitigated risks.
Supply Chain Management E Time
Job Requisition Custom Reporting
Consolidated Invoices Expense Tracking
Approval Quality Assurance Interview/Offer Candidate Sourcing

3. Makes life easier for everyone
Support needed at every stage can be easily accessed by anyone, through one point of contact – the
managed service provider. Greater coherence = smoother operations = peak performance.
Hiring Managers
 Simple systems
 Effective pipelining
 Experienced and
 dedicated support
Key Stakeholders
 Accountability
 Quality assurance
 Management
information
Suppliers
 Ability to farm
 Quality assurance
 Efficient payment
 process
Candidates
 Access to roles
 Availability to support
 Consistent approach

4. The benefits of multiple processes.
The simplicity of one.
You get the end results, not the administrative burden. Rigorous quality control at every stage by a
managed services provider = high quality candidates delivered to you.
Resource Planning
Requisitioning & Approval
Talent Acquisition
Screening & Selection
E-timesheets & Invoicing
ERP/HRIS
Consistent Approvals Auditable Process
VMS v ATS
Workflow Visibility Auditable Process
ERP/AP System
Consolidated Billing Single Invoice
Process Management &
Management
Integrated/Automated Feed Point

5. You could be saving more than you are
Save money where didn’t realise you were spending any. Invisible costs revealed through process transparency = tangible savings
achieved through process efficiency.
Pricing/Financial Demand Management Administration Process Improvements
Pay Rate Management
Supplier Fee Alignment
Supplier Negotiations-Buying Power
Hours to Days Conversions
Term Discounts
Gain Share/Shared Savings
Time & Expense Validation
Right-Skilling
Tenure Limit Policy
Temp to Perm Conversions
Over-time Management
Resource Forecasting
Decreased Time to Fill/Contribution
Volume Discounts-Reducing the Tail
Agreement Compliance
Speculative Supplier Management
Supplier Management
Supplier Payment Administration
Supplier Scorecards/Innovation
Timesheet Reconciliation
Expert Legal Support+
Record Auditing
Reporting
Purchase Order & Invoice Process
Dedicated Compliance Function
Speculative Candidate Screening
Expense Processing
Market Intelligence
Successful Implementation
Internal Communications
Availability of Data
Improved Time to Hire
Risk Mitigation & Indemnity
Supplier Relationship Management
Invoicing & Billing Process
Hard Cost Savings Soft Cost Savings

6. Your competitors are already enjoying its benefits
Market analysis shows that every year, more companies are opting for a managed service model. If
competitors are already making savings and optimising their processes, can you afford not to?
MSP Model Used to Manage the
Contingent Workforce1
[0000]
Energy/Clinical
Tech/Telecom
Manufacturing
Finance/Insurance
Retail/Consumer
Business Services
Healthcare
Gov’t/Education
Logistics
X
X
X
X
X
X
X
X
X
[0000]
X
X
X
X
X
X
X
X
X
12%
10%
8%
Implementation
2 Years
3 Years
4 Years
5 Years
Savings Achieved
Contingent Labour Management MSP Users Non-MSP
Year-over-year cost savings on
contingent labour spend
Time-to-fill an open requisition
Compliance to federal and
internal Labour policies
9%
9.0 Days%
52%
6%
12.5 Days%
48%
Source: Staffing Industry Analysts, Contingent Buyer Survey 1
Aberdeen Group, September 2009 2
Contingent Progress Performance2 Contingent Progress Performance2

7. Everything works the way it should
Every link in the supply chain is vetted to ensure maximum standards are
kept as a minimum requirement. Optimal compliance checks = optimal
compliance standards.
Risk Mitigation Areas MSP Services VMS Support Roles
Supplier Credentials Verification
 Qualification verification
 Reference checks
 T&C Flow-down
 Performance assessments
 Standards for URU, background, aptitude,
employment and other checks
 Enhanced checks available
 Standard job descriptions/catalogues
 Briefings on changing employment law
 Tenure tracking (assignment and overall)
 Performance Management
 On and off boarding programs
 Site inspections
 Safety training via on-boarding
 Safety manuals
 Training
Contract Credentials Verification
Employee Classification (AWR)
Co-Employment
Safety Compliance
 Records of action completion
 Audit reports
 Permissions tied to supplier
 profiles
 Records of action completion
 Audit reports
 Job description library
 Classification records
 Records of action completion
 Audit reports
 Records of action completion
 Audit reports

8. All these benefits combined for your company
While companies may enjoy one or two of these benefits in isolation, a managed service gives you
access to them all. Everything you need = all in one place.
Cost Reductions
 Hard cost savings
 Rate standardisation
 Leveraged buying power
 Sophisticated
commercial model
 Visibility of spend
 Increased productivity
 Reduced resource overhead
 Reduce cycle time
Quality Improvements
 Single point accountability
 Dedicated expertise
 Reduce time to hire
 Guarantee satisfaction
 Supplier relationships
 Candidate care
– Arrival calls for the first day
“starts”
– Quality assurance process,
with quality checks
conducted during the 2nd
day after the first week and
at monthly intervals
thereafter
– Customised orientation for
associates engaged
Response Commitment
 Compliance with proposed
SLA’s and KPI’s
 Formal escalation process
 Real-time reporting
Streamlined
Monitoring of SLA’s
 Monthly reporting
– Order cycle time
– Temporary performance
– Issues response
– Billing accuracy
 Quarterly business reviews
 Ad-hoc / customised
reporting

9. Interested in finding out the specific benefits your company could enjoy? Please feel free to contact our advisors:
enquiries@guidantgroup.com
Tel: +44 (0) 203 096 4450
www. guidantgroup.com