This document appears to be a survey completed by 11 participants evaluating a Know Your Customer training class. All participants indicated the training was held in St. Louis on day 2 of class. Brian Hires and Leland Smith were identified as the primary and partner ATLs, respectively. Key takeaways for initial client contacts included asking open-ended questions, obtaining permission to call back, and asking for referrals. For repeat contacts, participants noted bridging personal conversations, drilling down on financial details, and asking for referrals again. Overall, the ATLs and visiting veteran received high ratings from participants for creating a positive learning environment and providing useful feedback.
“SCORECARD” Incentive Remuneration System for MicrofinanceMABSIV
Ms. Vivian Lim of First Valley Bank shares their bank experience on using the EAGLE Scorecard to optimize the bank's microfinance operations during the 2012 RBAP-MABS National Roundtable Conference on June 7.
Novice and expert use of e-resources: A longitudinal studyCITE
1. The document analyzes search behaviors of novice and expert information searchers using e-resources over a 10-year period.
2. It finds that novice searchers use a greater variety of e-resources and more search words on average compared to experts.
3. Popular e-resource types included journal article databases, with decreased use of library catalogs over time and increased use of Google Scholar.
How to use business simulations for leadership training.simstudios
An introduction to using business simulations for leadership development, including:
- Types of simulation programs available.
- How custom business sims work.
- Scenarios best suited for custom business simulations.
- Who is involved in custom business simulations.
- What to look for in a provider of custom business simulations.
The document provides financial information for Ramirent, a construction equipment rental company, for Q4 2011 and full year 2011. Key highlights include:
- Net sales for Q4 2011 were up 24.4% to MEUR 186.8, with organic growth of 17.8%. Full year net sales increased 22.3% to MEUR 649.9.
- EBITDA for Q4 2011 was MEUR 55.0 compared to MEUR 36.9 in Q4 2010. Full year EBITDA was MEUR 181.8 compared to MEUR 127.4 in 2010.
- Nine acquisitions and two outsourcing deals were completed in 2011 to support growth,
CR2 reported its financial results for the third quarter of 2011. Net revenue increased 28.7% year-over-year to R$69.3 million while gross profit margin increased to 46.8% from 19%. EBITDA more than doubled to R$21.2 million with margins improving to 38.5% from 11.3%. The company completed R$126 million in real estate projects during the quarter and sold the Niteroi Plaza commercial tower for R$32.27 million in cash and receivables. Management reiterated guidance and the company's strong financial position with over R$800 million in total assets and continued focus on operational execution.
This document appears to be a survey completed by 11 participants evaluating a Know Your Customer training class. All participants indicated the training was held in St. Louis on day 2 of class. Brian Hires and Leland Smith were identified as the primary and partner ATLs, respectively. Key takeaways for initial client contacts included asking open-ended questions, obtaining permission to call back, and asking for referrals. For repeat contacts, participants noted bridging personal conversations, drilling down on financial details, and asking for referrals again. Overall, the ATLs and visiting veteran received high ratings from participants for creating a positive learning environment and providing useful feedback.
“SCORECARD” Incentive Remuneration System for MicrofinanceMABSIV
Ms. Vivian Lim of First Valley Bank shares their bank experience on using the EAGLE Scorecard to optimize the bank's microfinance operations during the 2012 RBAP-MABS National Roundtable Conference on June 7.
Novice and expert use of e-resources: A longitudinal studyCITE
1. The document analyzes search behaviors of novice and expert information searchers using e-resources over a 10-year period.
2. It finds that novice searchers use a greater variety of e-resources and more search words on average compared to experts.
3. Popular e-resource types included journal article databases, with decreased use of library catalogs over time and increased use of Google Scholar.
How to use business simulations for leadership training.simstudios
An introduction to using business simulations for leadership development, including:
- Types of simulation programs available.
- How custom business sims work.
- Scenarios best suited for custom business simulations.
- Who is involved in custom business simulations.
- What to look for in a provider of custom business simulations.
The document provides financial information for Ramirent, a construction equipment rental company, for Q4 2011 and full year 2011. Key highlights include:
- Net sales for Q4 2011 were up 24.4% to MEUR 186.8, with organic growth of 17.8%. Full year net sales increased 22.3% to MEUR 649.9.
- EBITDA for Q4 2011 was MEUR 55.0 compared to MEUR 36.9 in Q4 2010. Full year EBITDA was MEUR 181.8 compared to MEUR 127.4 in 2010.
- Nine acquisitions and two outsourcing deals were completed in 2011 to support growth,
CR2 reported its financial results for the third quarter of 2011. Net revenue increased 28.7% year-over-year to R$69.3 million while gross profit margin increased to 46.8% from 19%. EBITDA more than doubled to R$21.2 million with margins improving to 38.5% from 11.3%. The company completed R$126 million in real estate projects during the quarter and sold the Niteroi Plaza commercial tower for R$32.27 million in cash and receivables. Management reiterated guidance and the company's strong financial position with over R$800 million in total assets and continued focus on operational execution.
This document discusses Brazil's earth observation programs and deforestation monitoring efforts. It summarizes INPE's role in monitoring deforestation in the Amazon using Landsat images to produce annual deforestation rates. It also discusses bilateral and multilateral agreements related to earth observation. Furthermore, it provides details on deforestation monitoring programs in the state of Acre, including high resolution imagery analysis and developing biomass estimates using field plots. Considerations for baseline setting and ensuring transparency, consistency and integration between national and sub-national monitoring systems are also outlined.
Flevy.com - Staff Demand and Shift BiddingDavid Tracy
This is a partial preview of the document found here:
https://flevy.com/browse/business-document/staff-demand-shift-bidding-106
Description:
Poor man's workforce management tool. Will allow you for use forecasted demand to schedule shifts by week. Will allow you top optimize individual shifts for breaks and lunches as well as communicate shifts to your staff.
Results of survey about nutritional habits- GreeceEleni Kabaraki
- 55% of respondents sometimes eat regularly while 45% always eat regularly
- 45% of respondents eat 4 times a day which is the most common response
- 65% of respondents sometimes eat meals at the same time while 15% always do
- 90% of respondents eat their main meal during lunch time
An aggressive new strain of the wheat stripe rust fungus Puccinia striiformis was discovered in 2000 that was virulent on the previously effective resistance gene Yr9. The strain spread quickly across states, forming "hot spots" and continuing to spread even as temperatures warmed. While some colleagues dismissed the importance of increased aggressiveness, the author's analysis found this to be a new, more aggressive strain adapted to warmer temperatures. Yield loss data from 1976-2005 supported this was one of the most damaging stripe rust epidemics in the US, caused by the combination of new virulence and favorable weather conditions. Fingerprinting of 60 clones found multiple strains present.
Interface is a fungicide that provides superior disease control, improves turf quality, and is versatile for use throughout the year and on different turfgrass types. It contains multiple active ingredients and StressGard formulation technology. Studies show it outperforms other fungicides like Iprodione Pro and Emerald in controlling key diseases like dollar spot and brown patch, improving turf quality and saving time and money compared to alternatives. As a non-DMI product, it can help manage resistance issues.
The document contains several bar graphs showing percentages of students' academic performance in different years. The bar graphs show percentages of students who received ratings of insufficient, elementary, good, or excellent. The percentages vary across the years shown on the graphs.
The glass recovery target of 60% had not yet been reached, lagging behind other materials like plastic, paper, metal, and wood, which had all converged near their recovery targets. A chart showed glass recovery rates over the years were 45% in 1998, 40% in 2000, and 56% in 2010, still below the 60% target. A social solidarity campaign was launched with goals of increasing glass recycling and appealing to volunteers, using a roadshow in central locations with animation and media partners to raise involvement.
Silicon Valley CRE Research & Forecast ReportCoy Davidson
This document summarizes commercial real estate market trends in Silicon Valley for Q2 2012. Key points include:
- Gross absorption dipped slightly from the previous quarter but remained within normal historical ranges.
- Rents have increased almost 7% year-to-date across major property types.
- Net absorption was positive at 1.46 million square feet, the third highest occupancy gain since 2007.
- Available space continued to decline slightly, a promising trend for the market recovery.
- The R&D sector posted modest but positive results, with eight straight quarters of declining vacancy rates.
The document provides an overview of viewership for morning shows across various channels from January 2010 to March 2011. Some key findings include:
1) The morning time slot (9:00-12:00) had significantly higher viewership than other time bands and remained in the third or fourth position each quarter.
2) Geo Entertainment gained the highest average viewership for morning shows, followed by ARY Digital and TV One in 2011.
3) Special theme weeks, like wedding celebrations, saw a significant jump in viewership for channels compared to regular weeks.
This document summarizes data on UK government websites:
- Google data shows over 80% of website content is found on around 10% of sites, with huge numbers of very small sites. However, Google may not index all sites fully.
- Over 1,200 servers run Apache and over 1,500 run Microsoft IIS, costing over £29 million annually to operate this infrastructure.
- Searching government sites for common terms like benefits returns a huge number of results across many sites, with duplication.
- To fully understand costs and contracts, more data is needed on visitor counts, operating costs, and contractual agreements.
- A proposal is made to consolidate over 3,000 government sites
This document summarizes a bio-behavioral surveillance survey of men who have sex with men (MSM) in Serbia in 2010. The key findings were that HIV prevalence was still low among MSM, though risk behaviors like unprotected sex were still common. Condom use increased among MSM who had contact with NGO prevention programs. Strong partnerships between the government and NGOs were found to effectively implement prevention strategies for at-risk groups like MSM. Continued interventions were deemed important to further reduce risky behaviors and HIV transmission among MSM in Serbia.
This document summarizes a presentation on trends and opportunities in nanomaterials given by Tim Harper. It discusses how nanotechnologies are moving from a passive to an active role in controlling things like crops, cells, and the planet. While early technology push companies in nanomaterials failed due to not addressing real markets, nanomaterials are already used widely in applications like composites, conducting polymers, and thin film photovoltaics. The presentation outlines opportunities for nanomaterials in areas like conductive inks, composites for automotive industries, medical diagnostics, and solar energy.
Apos11 defining dt cut-offs using function [p p1-52 fri]AJMitchell_Posters
This study aimed to empirically define cut-points for mild, moderate, and severe distress using the Distress Thermometer (DT) scale by examining levels of daily functioning. The researchers analyzed data from over 1000 cancer patients in the UK assessing DT scores and levels of difficulty with daily activities. They found that average DT scores increased with greater functional impairment, from 2.1 for those unimpaired to 6.5 for those severely impaired. Based on these results, the researchers concluded that DT scores of 4-5 could indicate mild distress, 6-7 moderate distress, and 8-10 severe distress.
The document presents various financial calculations and scenarios involving variables such as interest rates of 8-12%, periods of 10 years, and initial values of $100 for accounts A and B that grow at compound rates. It also includes tables showing the values of accounts A and B over time under different growth rate assumptions. The conclusions reached are that account A would be worth more than account B after 10 years if A grows at 30-50% for periods while B only grows at a flat 8% rate.
The document discusses two investments, Investment A and Investment B, showing their values over time with various growth rates applied monthly or annually. It also includes calculations of future values using different interest rates compounded over periods of 10, 20, and 30 years. The conclusion compares the final values of Investments A and B after 10 years with various shifting growth rates.
Deutsche EuroShop is Germany's only public company that invests solely in shopping centers. It owns 19 shopping centers in Germany, Poland, Austria and Hungary. The company focuses on long-term growth and stable increases in portfolio value. Key figures for the first 9 months of 2011 show a 29% increase in both revenue and earnings before interest and taxes compared to the same period in 2010.
The document contains payroll information for 25 employees for the period ending February 1, 2004. It includes details on employee name, ID number, hourly wage, taxes withheld, deductions, hours worked, and net pay. Only employee 1, Jay Adams, had hours worked and taxes/deductions calculated. The remaining employees had no hours worked and $0 for all fields.
Measuring The Reliability Of An Agile Software Development TeamRam Srivastava
This document provides a template for tracking sprint reliability metrics over multiple sprints. The template includes fields to track the booked and delivered story points for each sprint, along with the difference, delivery percentage, and percentage error. Charts are included to calculate and visualize the velocity over time and percentage of committed work delivered for each sprint. The goal is to measure reliability of the development team in hitting their sprint commitments.
Librarians at three different types of academic libraries will provide perspectives on their patron-driven ebook acquisitions programs. The shared collection development of ebooks at the CTW Consortium (Connecticut College, Trinity College, Wesleyan University) will be discussed as well. In their remarks, panelists will discuss the virtues and shortcomings of patron-driven selection, the vendors/systems offering this acquisitions option, and key issues surrounding ebook acquisitions generally.
A case study of an innovative online promotion, that offered a price reduction according to the temperatures in the summer.
This presentation was held by Robert Anghel, Online Marketing Manager at Orange Romania in an Orange Online Meetup event. Find more about Orange Online Meetup at orange.ro/meetup.
This document discusses Brazil's earth observation programs and deforestation monitoring efforts. It summarizes INPE's role in monitoring deforestation in the Amazon using Landsat images to produce annual deforestation rates. It also discusses bilateral and multilateral agreements related to earth observation. Furthermore, it provides details on deforestation monitoring programs in the state of Acre, including high resolution imagery analysis and developing biomass estimates using field plots. Considerations for baseline setting and ensuring transparency, consistency and integration between national and sub-national monitoring systems are also outlined.
Flevy.com - Staff Demand and Shift BiddingDavid Tracy
This is a partial preview of the document found here:
https://flevy.com/browse/business-document/staff-demand-shift-bidding-106
Description:
Poor man's workforce management tool. Will allow you for use forecasted demand to schedule shifts by week. Will allow you top optimize individual shifts for breaks and lunches as well as communicate shifts to your staff.
Results of survey about nutritional habits- GreeceEleni Kabaraki
- 55% of respondents sometimes eat regularly while 45% always eat regularly
- 45% of respondents eat 4 times a day which is the most common response
- 65% of respondents sometimes eat meals at the same time while 15% always do
- 90% of respondents eat their main meal during lunch time
An aggressive new strain of the wheat stripe rust fungus Puccinia striiformis was discovered in 2000 that was virulent on the previously effective resistance gene Yr9. The strain spread quickly across states, forming "hot spots" and continuing to spread even as temperatures warmed. While some colleagues dismissed the importance of increased aggressiveness, the author's analysis found this to be a new, more aggressive strain adapted to warmer temperatures. Yield loss data from 1976-2005 supported this was one of the most damaging stripe rust epidemics in the US, caused by the combination of new virulence and favorable weather conditions. Fingerprinting of 60 clones found multiple strains present.
Interface is a fungicide that provides superior disease control, improves turf quality, and is versatile for use throughout the year and on different turfgrass types. It contains multiple active ingredients and StressGard formulation technology. Studies show it outperforms other fungicides like Iprodione Pro and Emerald in controlling key diseases like dollar spot and brown patch, improving turf quality and saving time and money compared to alternatives. As a non-DMI product, it can help manage resistance issues.
The document contains several bar graphs showing percentages of students' academic performance in different years. The bar graphs show percentages of students who received ratings of insufficient, elementary, good, or excellent. The percentages vary across the years shown on the graphs.
The glass recovery target of 60% had not yet been reached, lagging behind other materials like plastic, paper, metal, and wood, which had all converged near their recovery targets. A chart showed glass recovery rates over the years were 45% in 1998, 40% in 2000, and 56% in 2010, still below the 60% target. A social solidarity campaign was launched with goals of increasing glass recycling and appealing to volunteers, using a roadshow in central locations with animation and media partners to raise involvement.
Silicon Valley CRE Research & Forecast ReportCoy Davidson
This document summarizes commercial real estate market trends in Silicon Valley for Q2 2012. Key points include:
- Gross absorption dipped slightly from the previous quarter but remained within normal historical ranges.
- Rents have increased almost 7% year-to-date across major property types.
- Net absorption was positive at 1.46 million square feet, the third highest occupancy gain since 2007.
- Available space continued to decline slightly, a promising trend for the market recovery.
- The R&D sector posted modest but positive results, with eight straight quarters of declining vacancy rates.
The document provides an overview of viewership for morning shows across various channels from January 2010 to March 2011. Some key findings include:
1) The morning time slot (9:00-12:00) had significantly higher viewership than other time bands and remained in the third or fourth position each quarter.
2) Geo Entertainment gained the highest average viewership for morning shows, followed by ARY Digital and TV One in 2011.
3) Special theme weeks, like wedding celebrations, saw a significant jump in viewership for channels compared to regular weeks.
This document summarizes data on UK government websites:
- Google data shows over 80% of website content is found on around 10% of sites, with huge numbers of very small sites. However, Google may not index all sites fully.
- Over 1,200 servers run Apache and over 1,500 run Microsoft IIS, costing over £29 million annually to operate this infrastructure.
- Searching government sites for common terms like benefits returns a huge number of results across many sites, with duplication.
- To fully understand costs and contracts, more data is needed on visitor counts, operating costs, and contractual agreements.
- A proposal is made to consolidate over 3,000 government sites
This document summarizes a bio-behavioral surveillance survey of men who have sex with men (MSM) in Serbia in 2010. The key findings were that HIV prevalence was still low among MSM, though risk behaviors like unprotected sex were still common. Condom use increased among MSM who had contact with NGO prevention programs. Strong partnerships between the government and NGOs were found to effectively implement prevention strategies for at-risk groups like MSM. Continued interventions were deemed important to further reduce risky behaviors and HIV transmission among MSM in Serbia.
This document summarizes a presentation on trends and opportunities in nanomaterials given by Tim Harper. It discusses how nanotechnologies are moving from a passive to an active role in controlling things like crops, cells, and the planet. While early technology push companies in nanomaterials failed due to not addressing real markets, nanomaterials are already used widely in applications like composites, conducting polymers, and thin film photovoltaics. The presentation outlines opportunities for nanomaterials in areas like conductive inks, composites for automotive industries, medical diagnostics, and solar energy.
Apos11 defining dt cut-offs using function [p p1-52 fri]AJMitchell_Posters
This study aimed to empirically define cut-points for mild, moderate, and severe distress using the Distress Thermometer (DT) scale by examining levels of daily functioning. The researchers analyzed data from over 1000 cancer patients in the UK assessing DT scores and levels of difficulty with daily activities. They found that average DT scores increased with greater functional impairment, from 2.1 for those unimpaired to 6.5 for those severely impaired. Based on these results, the researchers concluded that DT scores of 4-5 could indicate mild distress, 6-7 moderate distress, and 8-10 severe distress.
The document presents various financial calculations and scenarios involving variables such as interest rates of 8-12%, periods of 10 years, and initial values of $100 for accounts A and B that grow at compound rates. It also includes tables showing the values of accounts A and B over time under different growth rate assumptions. The conclusions reached are that account A would be worth more than account B after 10 years if A grows at 30-50% for periods while B only grows at a flat 8% rate.
The document discusses two investments, Investment A and Investment B, showing their values over time with various growth rates applied monthly or annually. It also includes calculations of future values using different interest rates compounded over periods of 10, 20, and 30 years. The conclusion compares the final values of Investments A and B after 10 years with various shifting growth rates.
Deutsche EuroShop is Germany's only public company that invests solely in shopping centers. It owns 19 shopping centers in Germany, Poland, Austria and Hungary. The company focuses on long-term growth and stable increases in portfolio value. Key figures for the first 9 months of 2011 show a 29% increase in both revenue and earnings before interest and taxes compared to the same period in 2010.
The document contains payroll information for 25 employees for the period ending February 1, 2004. It includes details on employee name, ID number, hourly wage, taxes withheld, deductions, hours worked, and net pay. Only employee 1, Jay Adams, had hours worked and taxes/deductions calculated. The remaining employees had no hours worked and $0 for all fields.
Measuring The Reliability Of An Agile Software Development TeamRam Srivastava
This document provides a template for tracking sprint reliability metrics over multiple sprints. The template includes fields to track the booked and delivered story points for each sprint, along with the difference, delivery percentage, and percentage error. Charts are included to calculate and visualize the velocity over time and percentage of committed work delivered for each sprint. The goal is to measure reliability of the development team in hitting their sprint commitments.
Librarians at three different types of academic libraries will provide perspectives on their patron-driven ebook acquisitions programs. The shared collection development of ebooks at the CTW Consortium (Connecticut College, Trinity College, Wesleyan University) will be discussed as well. In their remarks, panelists will discuss the virtues and shortcomings of patron-driven selection, the vendors/systems offering this acquisitions option, and key issues surrounding ebook acquisitions generally.
A case study of an innovative online promotion, that offered a price reduction according to the temperatures in the summer.
This presentation was held by Robert Anghel, Online Marketing Manager at Orange Romania in an Orange Online Meetup event. Find more about Orange Online Meetup at orange.ro/meetup.
- Net revenue increased 28.7% to R$69.3 million in 3Q11 from R$55.1 million in 3Q10. Gross profit margin increased to 46.8% from 19%.
- EBITDA increased to R$21.2 million in 3Q11 from R$7.8 million in 3Q10, with margins rising to 38.5% from 11.3%.
- A total of R$126 million in projects were completed in 3Q11, including Parque das Águas and three Top Life projects.
This document discusses various digital advertising campaigns run by Klikki.com, including:
1) A rich media introduction video campaign that successfully drove over 200,000 video starts and 140,000 completions.
2) A predictive behavioural targeting campaign for Brand Y that increased brand awareness by 20% and purchase intent by 7% for users in the 5-8 impression frequency group.
3) A super target group campaign for Brand X that showed a 67% increase in brand awareness for users in the 5-7 impression frequency group when using data-driven optimization, but no impact when using run-of-network advertising.
The document also discusses Klikki's pricing and an offer for
Anita Charlesworth: Productivity across the NHSNuffield Trust
This document discusses productivity trends in the NHS from 2003/12. It finds that while aggregate workforce spending has increased, it now forms a smaller proportion of total expenditure. This is due to a rise in medical staff numbers outpacing nursing staff. Productivity has remained largely unchanged according to ONS measures but some acute trusts have achieved gains through better cost control. The document identifies factors correlated with variations in trust-level productivity.
A survey of 103 IT professionals in Ireland asked about their views on skills conversion courses. Key findings include:
- Over half of respondents' companies said they were having difficulty recruiting IT professionals due to high unemployment.
- 85% thought graduates with non-technical degrees could be converted to work in IT through training.
- While only 17% had directly hired someone with a conversion course, 87% said they would consider it.
- Common jobs considered for conversion course graduates were testing, development, and support.
The document provides viewership data for TV channels in Pakistan for March 2011. Some key findings are:
- Viewership was highest during prime time and post-prime time hours.
- For total individuals, local entertainment had the highest average rating, while for connected & satellite households, foreign entertainment and in-house programming were most viewed.
- News channels aired the most commercials at over 553,000 minutes for the month.
PTV Home, ARY Digital, and Geo Entertainment were among the top local entertainment channels by rating, reach, and air time. GEO News topped ratings for local news channels.
This document provides a monthly viewership and monitoring overview for February 2011 in Pakistan Urban. It shows that viewership was highest during prime time and post prime time hours. In terms of genres, local entertainment had the highest share of total viewership at 20.9%, followed by foreign entertainment and in-house programming. News aired the most air time at 57552 minutes for the month.
MoPub Mobile Advertising Marketplace Report (Q2 2012)Jim Payne
The document provides a summary of a report on the mobile advertising marketplace from Q2 2012. Some key findings include:
- Demand from advertisers for mobile ad impressions through real-time bidding auctions increased 300% from Q1 to Q2 2012.
- While iOS commands higher prices (eCPMs) than Android by 86%, Android is gaining share of total ad impression volume.
- Social networking, music, lifestyle, and health/fitness apps saw the largest growth in impression volumes, while music, lifestyle, and business apps achieved the highest eCPMs.
Martin Barden – The audience centre stage | congres podiumkunsten 2012Promotie Podiumkunsten
Until recently, Martin Barden was dealing with memberships and loyalty programs at the Tate in London. In the past 10 years he has successfully developed various membership programs. At the congress he will tell us about the steps to a successful way to bind our audiences as theater company or orchestra. To be successful in developing an art membership program, you need to slow down and listen. Most important of all, you have to focus on the individual, not the institution, says Martin Barden. www.congrespodiumkunsten.nl
U ti investorday2011-freightforwardingFrankie Coki
This document summarizes UTi Worldwide's 2011 Investor Day presentation on their freight forwarding business. The presentation covered:
1) An overview of UTi's freight forwarding revenue and net revenue growth from FY2009 to FY2011, as well as operating income and margin over the same period.
2) UTi's competitive position in the global airfreight and ocean freight forwarding markets compared to other major companies.
3) An outlook projecting modest growth of 4-5% annually for air freight and 6-8% for ocean freight from 2011 to 2013, though risks from economic, fuel and geopolitical factors remain.
Crash CUNA Lending Council - Gen Y Surveytrustdotcoop
This document presents results from a survey comparing financial behaviors and attitudes of Gen-Y (ages 20-34) and non-Gen-Y individuals. It includes data on demographics, education levels, employment status, effects of the recession, and use of various financial products like mortgages, auto loans, credit cards, and savings vehicles. The survey aimed to understand key differences between Gen-Y and other generations.
The document describes a proposed Project-Student Innovation Center (Project-SIC) to be located in Warwick, NY. The center would partner with local high schools and businesses to provide students with experiences developing 21st century skills and solving business challenges through innovation. Survey results of local businesses found needs in solving challenges, delegating challenges, quickly solving challenges, and innovatively solving challenges that are not currently being met. Project-SIC aims to address these unmet needs through connecting students, schools, businesses, and the community.
This document contains statistics about ICT (information and communications technology) adoption in Armenia from 2002 to 2011. It shows that the percentage of Armenian internet users increased from 19% in 2009 to 37% in 2011. Mobile phone adoption increased dramatically over this period as well, reaching 125% in 2011. Home computer ownership rose from 3% in 2002 to 39.5% in 2011, while home internet adoption increased from 4% to 35% over the same period. The top reasons cited for not going online included lack of a computer, lack of interest, and not needing to use the internet.
1) The document discusses Athena Capital Management's investment philosophy and opportunities in Taiwan's stock market.
2) It argues that Taiwan is undervalued relative to its fundamentals and provides good cash dividends. Taiwan also has a large number of small and mid-cap companies with good liquidity.
3) Athena aims to discover under-researched "future stars" among Taiwan's roughly 1,000 publicly listed small and mid-cap companies and assist them in enhancing shareholder value.
The document appears to be a survey containing questions about media usage. Some key details:
- The survey was completed by 12 respondents, most of whom were 17-year-old females living in Burgess Hill.
- Respondents came from households with 4-5 people, owning various media devices and 2-4 TVs.
- Mobile phones, films, and popular music were among the most important media.
- Respondents watched movies weekly and preferred comedies. Streaming and renting movies was also common.
- Most respondents felt downloading media illegally was wrong but understandable.
1. Know Your Customer Training
Please provide your name.
First Name John
Last Name Kamp
Please provide your name.
First Name Max
Last Name Spicer
Please provide your name.
First Name William
Last Name Wilson-Jackson
Please provide your name.
First Name Stephen
Last Name Kaskade
Please provide your name.
First Name Shane
Last Name Ireland
Please provide your name.
First Name William
Last Name Winslow
Please provide your name.
First Name Brock
Last Name Tidball
Please provide your name.
First Name Scott
Last Name Saylor
Please provide your name.
First Name Nicolette
Last Name Hayles
Please provide your name.
First Name Brandon
Last Name O'Neill
Please provide your name.
First Name Ronald
Last Name Moore
2. Know Your Customer Training
Where is your training class being conducted? Response Response
Percent Total
St. Louis 100.00% 11
Tempe 0.00% 0
Total Responses 11
What is your class number? Response Response
Percent Total
1 0.00% 0
2 0.00% 0
3 0.00% 0
4 0.00% 0
5 0.00% 0
6 0.00% 0
7 0.00% 0
8 100.00% 11
9 0.00% 0
10 0.00% 0
11 0.00% 0
12 0.00% 0
13 0.00% 0
14 0.00% 0
15 0.00% 0
16 0.00% 0
17 0.00% 0
18 0.00% 0
19 0.00% 0
20 0.00% 0
21 0.00% 0
22 0.00% 0
23 0.00% 0
24 0.00% 0
25 0.00% 0
Total Responses 11
What is the survey number assigned to your workstation? Response Response
Percent Total
1 0.00% 0
2 9.09% 1
3 9.09% 1
4 9.09% 1
5 9.09% 1
6 9.09% 1
7 9.09% 1
8 0.00% 0
9 9.09% 1
10 9.09% 1
11 9.09% 1
12 9.09% 1
3. Know Your Customer Training
13 9.09% 1
14 0.00% 0
15 0.00% 0
Total Responses 11
What day of class are you evaluating? Response Response
Percent Total
Day 2 100.00% 11
Day 3 0.00% 0
Day 4 0.00% 0
Day 5 0.00% 0
Total Responses 11
Who is your PRIMARY ATL? Response Response
Percent Total
Abarquez, James 0.00% 0
Alexander, Anneliesa 0.00% 0
Alm, Kevin 0.00% 0
Anderson, Kristina 0.00% 0
Appel, Jeff 0.00% 0
Appling, Rob 0.00% 0
Arner, Autam 0.00% 0
Arnold, Theresa 0.00% 0
Ballam, Christina 0.00% 0
Bartlett, Eric 0.00% 0
Bartsokas, David 0.00% 0
Black, Ken 0.00% 0
Bourne, Cassandra 0.00% 0
Bowser, Walt 0.00% 0
Bridges, Amy 0.00% 0
Bunnell, Steve 0.00% 0
Carosello, Angela 0.00% 0
Carter, Muzette 0.00% 0
Castorino, Joe 0.00% 0
Christian, Scott 0.00% 0
Coleman, Tracey 0.00% 0
Collums, Marla 0.00% 0
Corley, Elizabeth 0.00% 0
Daugherty, Angela 0.00% 0
Dentinger, Brian 0.00% 0
Domian, Danae 0.00% 0
Drogo, Bill 0.00% 0
Eagan, Mary Rose 0.00% 0
Ekno, Ryan 0.00% 0
Ellis, Sarah 0.00% 0
Erwin, Sarah 0.00% 0
Falk, Nathan 0.00% 0
Feeney, Andrea 0.00% 0
Flowers, Bill 0.00% 0
4. Know Your Customer Training
Franklin, Mike 0.00% 0
Gilbert, Jimmy 0.00% 0
Goin, Katie 0.00% 0
Green, Alex 0.00% 0
Grone, Sherry 0.00% 0
Halim, Vanessa 0.00% 0
Hamisch, Anneliesa 0.00% 0
Haring, Kate 0.00% 0
Harris, Holly 0.00% 0
Harrison, Jon 0.00% 0
Heithaus, Beckie 0.00% 0
Hereford, Amanda 0.00% 0
Hires, Brian 0.00% 0
Horton, Sean 0.00% 0
Johnson, Robyn 0.00% 0
Jones, Nikki 0.00% 0
Jones, Jonathan 0.00% 0
Kight, Ryan 0.00% 0
Klein, Dana 0.00% 0
Klippel, Brandon 0.00% 0
Ko, Michelle 0.00% 0
Kuehl, Steve 0.00% 0
Laurie, Lesley 0.00% 0
Lee, Jennifer 0.00% 0
Leiendecker, Anastasia 0.00% 0
Leopold, Geoff 0.00% 0
Lienerth, Julie 0.00% 0
Lininger, Veronika 0.00% 0
Maitra, Sucharita 0.00% 0
Majercin, Barry 0.00% 0
Malick, Carrie 0.00% 0
McDonough, Emily 0.00% 0
McKiel, Jennifer 0.00% 0
McRae, Megan 0.00% 0
Menos, Niki 0.00% 0
Metz, Dennis 0.00% 0
Mohme, Chris 0.00% 0
Muench, Jessica 0.00% 0
Mumma, Stevi 0.00% 0
Noetzel, Janine 0.00% 0
Pennington, Penny 0.00% 0
Plummer, Kirsten 0.00% 0
Quattlebaum, Sally 0.00% 0
Randle, George 0.00% 0
Raney, John 0.00% 0
Raney, Amber 0.00% 0
Ratliff, Nancy 0.00% 0
Reed, Justine 0.00% 0
Root, Mike 0.00% 0
5. Know Your Customer Training
Salvesen, Ellen 0.00% 0
Schlosser, Sarah 0.00% 0
Schoeck, Autumn 0.00% 0
Scupin, Beth 0.00% 0
Sharp, Lauren 0.00% 0
Sheppard, Lori 0.00% 0
Simmons, Nathan 0.00% 0
Smith, Jacqueline 0.00% 0
Smith, Leland 100.00% 11
Smoot, Jane 0.00% 0
Song, Dan 0.00% 0
Springer, Adam 0.00% 0
Spychalski, Brenda 0.00% 0
Steinkamp, Mike 0.00% 0
Stewart, Farah 0.00% 0
Taylor, Charmaine 0.00% 0
Toland, Kristina 0.00% 0
Travis, Stephanie 0.00% 0
Turner, Scott 0.00% 0
Vieira, Gorett 0.00% 0
Volz, Joe 0.00% 0
Wade, Brooke 0.00% 0
Wagstaff, Becky 0.00% 0
Walker, Tami 0.00% 0
Warchol, Katie 0.00% 0
Warren, Shelley 0.00% 0
Warriner, Abbey 0.00% 0
Wilson, Jacqueline 0.00% 0
Webb, Kim 0.00% 0
Williams, Stevi 0.00% 0
Wittig, Diana 0.00% 0
Woodman, Lauren 0.00% 0
Woodward, Katie 0.00% 0
Wyatt, Steve 0.00% 0
Young, Robb 0.00% 0
Total Responses 11
Who is your PARTNER ATL? Response Response
Percent Total
Abarquez, James 0.00% 0
Alexander, Anneliesa 0.00% 0
Alm, Kevin 0.00% 0
Anderson, Kristina 0.00% 0
Appel, Jeff 0.00% 0
Appling, Rob 0.00% 0
Arner, Autam 0.00% 0
Arnold, Theresa 0.00% 0
Ballam, Christina 0.00% 0
Bartlett, Eric 0.00% 0
6. Know Your Customer Training
Bartsokas, David 0.00% 0
Black, Ken 0.00% 0
Bourne, Cassandra 0.00% 0
Bowser, Walt 0.00% 0
Bridges, Amy 0.00% 0
Bunnell, Steve 0.00% 0
Carosello, Angela 0.00% 0
Carter, Muzette 0.00% 0
Castorino, Joe 0.00% 0
Christian, Scott 0.00% 0
Coleman, Tracey 0.00% 0
Collums, Marla 0.00% 0
Corley, Elizabeth 0.00% 0
Daugherty, Angela 0.00% 0
Dentinger, Brian 0.00% 0
Domian, Danae 0.00% 0
Drogo, Bill 0.00% 0
Eagan, Mary Rose 0.00% 0
Ekno, Ryan 0.00% 0
Ellis, Sarah 0.00% 0
Erwin, Sarah 0.00% 0
Falk, Nathan 0.00% 0
Feeney, Andrea 0.00% 0
Flowers, Bill 0.00% 0
Franklin, Mike 0.00% 0
Gilbert, Jimmy 0.00% 0
Goin, Katie 0.00% 0
Green, Alex 0.00% 0
Grone, Sherry 0.00% 0
Halim, Vanessa 0.00% 0
Hamisch, Anneliesa 0.00% 0
Haring, Kate 0.00% 0
Harris, Holly 0.00% 0
Harrison, Jon 0.00% 0
Heithaus, Beckie 0.00% 0
Hereford, Amanda 0.00% 0
Hires, Brian 0.00% 0
Horton, Sean 0.00% 0
Johnson, Robyn 0.00% 0
Jones, Nikki 0.00% 0
Jones, Jonathan 100.00% 11
Kight, Ryan 0.00% 0
Klein, Dana 0.00% 0
Klippel, Brandon 0.00% 0
Ko, Michelle 0.00% 0
Kuehl, Steve 0.00% 0
Laurie, Lesley 0.00% 0
Lee, Jennifer 0.00% 0
Leiendecker, Anastasia 0.00% 0
8. Know Your Customer Training
Warren, Shelley 0.00% 0
Warriner, Abbey 0.00% 0
Wilson, Jacqueline 0.00% 0
Webb, Kim 0.00% 0
Williams, Stevi 0.00% 0
Wittig, Diana 0.00% 0
Woodman, Lauren 0.00% 0
Woodward, Katie 0.00% 0
Wyatt, Steve 0.00% 0
Young, Robb 0.00% 0
Total Responses 11
What are the key takeaways you will use when making first contacts with prospective clients?
Keep it short, play the tennis match
---
- The hamburger - Keeping it short, putting the ball back in their court
---
Ask open ended questions, but do not drill down too much, get name, number, need and reason to return. If missing any of those
get for repeat contacts
---
Be confident; smile more, slow down.
---
Being confident when asking for the number. Staying on track with my purpose and obtaining the information identified as
necessary for a quality second face to face contact.
---
It is very imperative that I have their name and a reason to return.
---
Be conversational with the prospective client and try to build a report with them before trying to gather their financial information
and needs. After building that report it is much easier to gain the need, RTR, personal or family information, and their phone
number.
---
Using the hamburger method of complimenting question, answering the question, and providing a follow-up open-ended question.
Using a confident tone when presenting to a prospect. Adapt to the comversation and remember to keep conversation short (3-5
minutes). ALWAYS ask for permission to contact and ask for referrals.
---
Listen to the client and ask open ended questions.
---
Key takeaway is to keep the conversation on track, listen, and focus on uncover necessary information. Name, number, need,
Reason to Return, as much personal information that the customer will comfortably give up.
---
Key takeaways include obtaining key information such as: name, address, telephone number, using open ended questions to
probe and to engage/connect (develop rapport and uncover personal information), reviewing brochure, leaving brochure, obtain
reason to return, asking for permission to contact and obtaining a referral. Follow up with Thank You note. Input information into
Jones Link. Keep initial contact short 2-3 minutes maximum.
9. Know Your Customer Training
What are the key takeaways you will use when making repeat contacts with prospective clients?
Open ended questions, have a reason to return
---
- Repeating their stated need - Digging for further info
---
Keep repeat contacts short and ask questions to further understand need, retrieve any needed information you did not get in the
first contact.
---
Remeber key details about the prospect; keep it short and sweet; always get a need.
---
Identifying a solution for the reason to return. Obtaining a little bit more information about the prospect. Also make sure I will
obtain a reason to contact them again.
---
Assess the personal and financial info gathered and come up with a plan. It is important to have an objective for the info that I
desire to gather and make sure to have a reason to return. Also, I need to have the best daytime phone number.
---
Maintain the friendly, happy introduction and be sure to use their name/s to add to the relationship. Revisit some of the personal
information you gathered in the first contact and bring up the financial need/concern. Very important to obtain another RTR and
gather more financial information.
---
Analyzing the information obtained in first contact and drilling down on the client need. Moving the relationship meter along and
digging deeper into client concerns and possible solutions. Shorten this presentation more than first contact and establish the
"reason for return" to present an actual investment option.
---
Make sure you have a reason to return. Mention personal information that you gathered from the first contact.
---
Key takeaway is to bridge the initial contact with the client's personal or financial information. Uncover all the missing information
that you were unable to uncover in the initial contact and drill down further to uncover a dream/goal of the contact. Establish the
reason to return.
---
Keep second communication short. Refer to notes from first contact. Follow up with additional probing questions on reason to
return. Obtain whatever pertinent information(gaps)you may not have gathered from first contact. Obtain additional personal and
famil information. Conduct research prior to show commitment. Mention looking to set up phone call in next few weeks and
confirm best daytime number. Leave Edward Jones and You brochure. Communicate follow up on initial referral and ask for
additional referral. Build trust and move the relationship meter.
Please rate your ATLs and Visiting Veteran on each of the Below my 2 Meeting 4 Exceedin Total
following. expectati my g Responses
ons1 expectati myexpect
ons3 ations5
My Primary ATL creates a positive atmosphere that 0.00% 0.00% 0.00% 9.09% 90.91% 11
encourages learning.
My Primary ATL provides me with useful feedback I can 0.00% 0.00% 0.00% 18.18% 81.82% 11
immediately implement to my business.
My Partner ATL creates a positive atmosphere that 9.09% 0.00% 45.45% 9.09% 36.36% 11
encourages learning.
My Partner ATL provides me with useful feedback I can 9.09% 0.00% 45.45% 9.09% 36.36% 11
immediately implement to my business.
10. Know Your Customer Training
My Visiting Veteran provides examples and perspective 0.00% 0.00% 0.00% 9.09% 90.91% 11
throughout the discussion.
My Visiting Veteran is professional and approachable. 0.00% 0.00% 0.00% 18.18% 81.82% 11
My Visiting Veteran provides me with useful feedback I can 0.00% 0.00% 0.00% 18.18% 81.82% 11
immediately implement to my business.
Total Responses 11
Please provide additional comments about your Primary ATL.
Leland is great
---
Leland is very informative and truly believes every word of what he teaches. He is very good at producing self-motivation and
high expectations.
---
Great teacher providing us with real world experiences and he makes the exercises as realistic as possible.
---
He is encouraging, patient and has the heart of a teacher. He has been helping our class continue to improve. I feel comforatable
making mistakes, knowing that he will help me get better.
---
Leland is very positive and informative and have enjoyed having him throughly. The in class learning activities are great. I would
enjoy another break or two througout the day. I don't like having to leave during class to take a bathroom break and miss
instruction.
---
Great at moving the class through an idea and getting us to think in simple terms. Gives great advice on questions for potential
situations during a contact. Keeps everyone very relaxed and always looks for opportunity to learn!
---
He really makes you come out of your comfort zone. Very motivational and informative at the same time. Great energy from him
as well.
---
Willing to work to move the meter. Everyone at different levels and this makes it hard but he does a great job at this.
---
Leland is extremely personal and engaged. He is a great leader and demonstrates his willingness to help us improve daily. I
have worked for several major consumer packaged goods companies in the past and he is one of the best, if not, the best trainer I
have had. He is very knowledgeable and transfers his knowledge and experience in easy to follow and engaging ways.
Additionally, he is not afraid to challenge the group and push us.
Please provide additional comments about your Partner ATL.
NA
---
n/a, he has not been in front of the class yet.
---
Not here yet
---
The partner was not able to join us today
---
Have not had him in class yet.
---
Have not had the chance to hear from Partner ATL yet.
---
have not worked with him as of yet.
11. Know Your Customer Training
---
I have not worked with John Jones yet.
Please provide additional comments about your Visiting Veteran.
Very insightful and helpful
---
Sander has been an incredible information source thus far. He is especially useful in applying the information to real life
situations.
---
Great insight, enjoy the real life experiences he provides.
---
Provides a lot of insight as to how he has done business and handled himself in the field.
---
He has provided us with real life lessons on quality contacts. He helps us see the details that we over-look in quality contacts. He
is helpful.
---
Sander has some great expirences he has been sharing in class.
---
Great personal experience on do's and dont's with face to face contacts. Lightens mood with class. Able to critique our
presentations in a helpful way to move our skills forward.
---
Great stories about face to face experiences. He is very knowledgeable on how to become successful out in the field. He has the
answers to everything that's what it seems like. I really enjoy listening to him.
---
Sander is a valuable resource. His advise will be tremendously useful in the field. He provides real world scenarios with ideas for
the beginner to the more experienced.
---
Sanders is GREAT!! He is a wealth of expereience and knowledge. He is extremely personable and approachable. He
constantly provides insights that are useful. I feel that he is a great resource for me in the future to draw personal expereinces
from.
Please rate your level of confidence with each of the following. Not 2 Confident 4 VeryConfi Total
Confident 3 dent5 Responses
At All1
Understanding the features, benefits, risks, pricing structure 0.00% 0.00% 0.00% 0.00% 0.00% 0
and suitability of Fixed Income Investments
Understanding the features, benefits, risks, pricing structure 0.00% 0.00% 0.00% 0.00% 0.00% 0
and suitability of Equity Investments
Understanding the features, benefits, risks, pricing structure 0.00% 0.00% 0.00% 0.00% 0.00% 0
and suitability of Mutual Fund Investments
Total Responses 0
12. Know Your Customer Training
What would increase your confidence in understanding fixed income, equity and/or mutual fund investments?
Please rate your ATLs and Visiting Veteran on each of the Below my 2 Meeting 4 Exceedin Total
following. expectati my g Responses
ons1 expectati myexpect
ons3 ations5
My Primary ATL creates a positive atmosphere that 0.00% 0.00% 0.00% 0.00% 0.00% 0
encourages learning.
My Primary ATL provides me with useful feedback I can 0.00% 0.00% 0.00% 0.00% 0.00% 0
immediately implement to my business.
My Partner ATL creates a positive atmosphere that 0.00% 0.00% 0.00% 0.00% 0.00% 0
encourages learning.
My Partner ATL provides me with useful feedback I can 0.00% 0.00% 0.00% 0.00% 0.00% 0
immediately implement to my business.
My Visiting Veteran provides examples and perspective 0.00% 0.00% 0.00% 0.00% 0.00% 0
throughout the discussion.
My Visiting Veteran is professional and approachable. 0.00% 0.00% 0.00% 0.00% 0.00% 0
My Visiting Veteran provides me with useful feedback I can 0.00% 0.00% 0.00% 0.00% 0.00% 0
immediately implement to my business.
Total Responses 0
Please provide additional comments about your Primary ATL.
Please provide additional comments about your Partner ATL.
Please provide additional comments about your Visiting Veteran.
Please rate your level of confidence with each of the following. Not 2 Confident 4 VeryConfi Total
Confident 3 dent5 Responses
At All1
Writing a Tax-free investment presentation 0.00% 0.00% 0.00% 0.00% 0.00% 0
Writing an Equity investment presentation 0.00% 0.00% 0.00% 0.00% 0.00% 0
Writing a Mutual Fund presentation 0.00% 0.00% 0.00% 0.00% 0.00% 0
Total Responses 0
What would increase your confidence in writing a tax-free, equity, and/or mutual fund presentation?
13. Know Your Customer Training
Please rate the course material on each of the following. Strongly Disagree Neither Agree Strongly Total
Disagree AgreeNor Agree Responses
Disagree
The training material was easy to follow 0.00% 0.00% 0.00% 0.00% 0.00% 0
The role-plays and activities added to my learning experience 0.00% 0.00% 0.00% 0.00% 0.00% 0
Overall, the time allotted to the subject matter was appropriate 0.00% 0.00% 0.00% 0.00% 0.00% 0
It was clear to you how this material will assist you as a 0.00% 0.00% 0.00% 0.00% 0.00% 0
Financial Advisor
Total Responses 0
Please rate your level of clarity with each of the following. Not 2 Moderatel 4 Complete Total
ClearAt yClear3 lyClear5 Responses
All1
The number of quality contacts required in order to attend 0.00% 0.00% 0.00% 0.00% 0.00% 0
Evaluation Graduation.
The training and exams to be completed in order to attend 0.00% 0.00% 0.00% 0.00% 0.00% 0
Evaluation Graduation.
Total Responses 0
What would increase the clarity of your overall expectations?
Please provide any additional comments.
I really enjoy learning in this environment.
---
The only thing I would consider changing regarding the class is that we have a few minutes each day for a mental health break.
We have reviewed a lot of information and it would be nice to absorb it and take a SHORT break occasionally.
Response Response
Percent Total
Total Responses