SAP Annual Maintenance Support

1. SAP Annual Maintenance
&
Support Services Sandeep Mahindra

2. • 5 + Years in
Operation
• Dubai Based
• Strong Financial
backing
• Part of LULU
family
• 250 + Projects
• 150 + Clients
• 5 Countries
• 11 offices
• 450+ associates
Investing on
Technology,
People &
Industry
Developed Healthcare
Platform for
ecosystem
Certified Consultants,
Project Managers
4000+ person years of
experience
Experienced Senior
Management
Young & Agile Fast Growing Innovation Driven Professionally
Managed
Young, Agile and Innovative
ISYX Overview

3. Our Offerings:
Infosec
Consulting
Portfolio
Cyber Security
Portfolio
Enterprise
Management
Portfolio
Data Center
Solutions
Portfolio Infrastructure
Product
Portfolio
Managed
Services Product
Portfolio
IDAM Product
Portfolio
8 Pillars

4. ISYX at a Glance – Business Applications
¨ SAP Published –
Business
Transformation
Study – 2012
¨ SAP Published
Success Story – 2012
¨ SAP Published –
Partner Testimonial
by Customer on
YouTube – 2013
250+
Projects
150+
Clients
400+
Professionals
Global
Presence

5. Service Offerings: Enterprise Applications
• Solutions : ERP, CRM, DMS, SRM
• Products :
• ERP / CRM : Microsoft Dynamics, Oracle, SAP, IFS, Siebel
• DMS and Collaboration : SharePoint, Laser fiche, Vicidocs,
• Service Offerings:
• End to End Implementation Services
• Upgrade Services
• Integration Services
• Optimization Services
• Application Maintenance and Support Services
• Development Services
• Supplementary Services:
• Audit, Project, Program Management Services

6. Service Offerings: Mobility
• Solutions :
• Omni Channel, Mobile Apps, Enterprise Mobile Apps
• Relationship Management Solutions
• Augmented Reality based mobile Solutions
• Products :
• Mobile Platform : SAP Mobility, IBM Mobile First, IBM Work Light, Xamarin
and Other Platforms
• Kiosks and other Touch Points
• Beacon based service rendering
• Service Offerings:
• Mobile Strategy Consulting
• Concept Development
• Design, Development, Integration and Deployment
• Maintenance and update services
• CRM Services
• Platform specific and Platform agnostic
• iOS, Android, Windows Mobile
• All Farm Factors
Supplementary Services:
Strategy Consulting
Touch Point Experience Design Services
Beacon based service rendering

7. Service Offerings: Digital
• Solutions :
• Collaboration Solutions
• Omni Channel Solutions – Banking, Insurance, Healthcare and Retail
• Analytics – BI, Big Data, IOT
• GIS – ArcGIS, ESRI
• Portal Development
• Products & Technology
• SAP Hybris
• Microsoft SharePoint, Open Technologies
• ArcGIS, ESRI
• Microsoft, SAP Hana, Oracle, DB2, Teradata, Hadoop
• Hyperion, SAS, Tableau, Pentaho, Power view etc
• Service Offerings:
• DW, BI , Analytics and Portal Development Services
• Maintenance and Support Services
• GIS Digitization Services
• GIS CADASTRAL , Topographical Mapping Services
• GIS Integration Services, Web and Mobile GIS
• Supplementary Services:
• Strategy Consulting
• Touch Point Experience Design Services
• Unification services
• ISYX Digital Platforms:
• Hyjiya Healthcare Platform
• ISYX Digital Campus Management

8. Service Offerings: Application Services
• Technology
• Microsoft SharePoint, Open Technologies
• Microsoft, Oracle, J2EE, Open Source
• Mainframe, AIX, Unix, Windows
• Microsoft Azure, SharePoint web platforms
• Service Offerings:
• Application Development
• Application Maintenance and Support Services
• Enterprise Application Integration – Oracle SOA, GIS and
Open Integration Platforms
• Testing Services
• Supplementary Services:
• Strategy Consulting
• Touch Point Experience Design Services

9. ISYX on the News
CONFIDENTIAL @ Copyright 2016. All rights reserved
Middle East:
India:
EMEA:
Africa:
Top 10 SI:
http://www.resellerme.com/magazines/october-2016-digital-issue

10. SAP Quality Awards
CONFIDENTIAL @ Copyright 2016. All rights reserved
¨ Gold Quality Award 2012 – MENA
¨ Finalist – Gold Quality Award 2012 - EMEA
¨ International Arch of Europe – Gold Award for Quality by
BID – 2013
¨ Second Time Winner –
SAP Excellence Award for Innovation – 2014
for both MENA and EMEA regions
FIRST TIME WINNER – GOLD QUALITY AWARD – EMEA –
2014/2015
¨ SAP Published – Business Transformation Study – 2012
¨ SAP Published Success Story – 2012
¨ SAP Published – Partner Testimonial by Customer on
YouTube – 2013
GOLD Quality Winner
For EMEA
Competing over 220 Projects

11. CONFIDENTIAL @ Copyright 2016. All rights reserved
SAP Capabilities
o Most consultants
with multiple talent
o 33 SAP certified
consultants
o Average SAP
experience over 7
years
o Very high rates of
talent Retention
and attraction
o 96% of the
consultants hold a
5-year degree
0 2 4 6 8 10 12 14 16
Proj Mgmt
Solution Design
Financials
Controlling
Strategy Management
Materials Mgmt
Prodn Planning
Plant Maintenance
Project Systems/Bill of Services
SRM
CRM
BASIS with HANA
ABAP
HANA Live
SAP Dashboards
SAP Mobility
No of Res
ISYX RESOURCES ACROSS SAP TECHNOLOGIES

12. SAP PCOE Certification
CONFIDENTIAL @ Copyright 2016. All rights reserved

13. CONFIDENTIAL @ Copyright 2016. All rights reserved
Why choose ISYX as your Support Partner
• SAP PCOE Certified
• Free Health Check-up and Recommendations
• Free HANA Assessment and Hardware Sizing
• SAP Solution Manager Setup 7.1
• Regional and Offshore Support Available
• Average 7 Years SAP Support Consultants
• Industry Vertical Consultants
• 3 Quality Award in Multiple Industry Verticals
• 23 SAP Certified Resources
• SAP 360 Degree Partner Engagement in India , MENA
and Africa
• Value Based FIORI Apps
• Certified S/4HANA Team

14. CONFIDENTIAL @ Copyright 2016. All rights reserved
Gartner Reports - AMS
– Alexa Bona, Gartner Research, Inc. June 14, 2013*
“Gartner has seen an increased awareness and interest in third-
party support options for SAP, which can be leveraged to reduce
maintenance and support costs.”

15. CONFIDENTIAL @ Copyright 2016. All rights reserved
High Operational & Maintenance Cost Limit
Innovation
Capital
29%
Operational
71%
Source: Gartner, "IT Key Metrics Data 2014: Key Industry Measures: Cross Industry Analysis: Current
Year" Jamie K. Guevara, Linda Hall, Eric Stegman, 16 December 2013
Gartner IT Key Metrics Data 2014
The total day-to-day
operations and maintenance
expenses for this fiscal year that
have not been capitalized. These do
not include any amortization and
depreciation expenses.
The total capitalized IT spending for the
fiscal year (that is, the full value of
capitalized assets acquired in the fiscal
year). This includes investments
in new application development
and IT infrastructure.

16. CONFIDENTIAL @ Copyright 2016. All rights reserved
Total Maintenance Saving on AMS via PCOE
Partner.

17. CONFIDENTIAL @ Copyright 2016. All rights reserved
SAP PCOE - Support Processes

18. CONFIDENTIAL @ Copyright 2016. All rights reserved
SAP PCOE Audit Support Processes
• Client Support
team review
and attempt to
resolve
• Escalate to ISYX
Team for Issue
resolution
• ISYX Team analyze issue
preform trouble shooting
& root –Cause analysis
• Resolves issue by
problem fixing, bug-
fixing, patch application,
code fixing as
appropriate
• Tests and Deploy solution
• Escalate to COE Team for
Further assistance
• ISYX COE Review, analyze
and find solution optimum
solution for escalated issues
• Interact with SAP if required
for solution
• Test Solution and Provide
support to L2 Team for
closing issue
• Client end users raise
helpdesk tickets or call
L1 team for support

19. CONFIDENTIAL @ Copyright 2016. All rights reserved
New Maintenance Support Model is Needed
Traditional Independent Support
Focus Vendor-Centric Client-Centric
Cost Model 90% Margins 50% Savings
Support
Coverag
e
Vanilla Software Only ‘Add-On’ Development and Vanilla
Delivery
Model
Book Trained Help Desk Experienced Engineers Assigned to Each
Other
Upgrades Forced Upgrades Upgrade When Ready
Innovation Vendor Only Vendor and Leading-Edge Options
Flexibility Vendor Lock-In Keep Options Open

20. CONFIDENTIAL @ Copyright 2016. All rights reserved
SAP Engagement Support Models
Module support
24X7 Support
Ticket based
Dedicated
support desk
Shared
Service

21. CONFIDENTIAL @ Copyright 2016. All rights reserved
Dedicated Support Approach
Onsite
Team
ISYX
• Service Center approach
• Dedicated Onsite Team interacts with the Business Users
• Onsite team collaborates with offsite team for providing efficient support
services
• Applicable for businesses with critical business operations
Customer
Business
Users
Offsite
Team
Service Request Help Desk

22. CONFIDENTIAL @ Copyright 2016. All rights reserved
24X7 Desk Support
• Team of experience domain and technical specialists
• Round the clock support
• Peak efficiency resulting in streamlined processes, more satisfied users
and a positive bottom-line.
Round the clock support
Process Team
Technical Team
ISYX Offsite
Customer1
Business
Users
Customer2
Business
Users
Customer3
Business
Users
ServiceRequestHelp
Desk

23. CONFIDENTIAL @ Copyright 2016. All rights reserved
Shared Services Support Desk
• Experienced shared service helpdesk team
• Benefits of reduced cost of ownership.
• Support for normal business working hours
Shared Support Team
Process Team
Technical Team
ISYX Offsite
Customer1
Business
Users
Customer2
Business
Users
Customer3
Business
Users
ServiceRequestHelpDesk

24. CONFIDENTIAL @ Copyright 2016. All rights reserved
Hours Based Support Desk
n Cost effective support services
n Applicable for a stable environment
n Predictable number of tickets
n Resources – SAP Mobility, IOS and Android
Process Team
Technical Team
ISYX Offsite
Customer1
Business
Users
Customer2
Business
Users
Customer3
Business
Users
Hours
ServiceRequestHelpDesk
Total Hours – 1080 can be
consumed across module

25. CONFIDENTIAL @ Copyright 2016. All rights reserved
Module Support
n Support services for specific SAP technical or functional modules
n Applicable for mature business environments
Customer
Process Team
Technical Team
ISYX Offsite
ServiceRequestHelpDesk
SAP
NetWeaver
PM
SD
FI-CO
MM
PP
QM
PS
HR
SD Support
only

26. CONFIDENTIAL @ Copyright 2016. All rights reserved
Support Team Matrix
Support Level Matrix
End Users
L2 SUPPORT
L1 Support
L2 Support
Client
Level 1 Support Level 2 Support
End Users L1 Support Team
Lead
Functional
Users
Functional Support
Consultants
Local IT Teams
Technical Support
Consultants
Management
(Diff Entities)
Support Provider
Management
SAP
L1 Support Team L2 Support Team
Functional Support
Consultants
Specialized Functional Support
Consultants in different areas
Technical Support
Consultants
Specialized Technical Support
Consultants
Support Provider
Management
SAP
SAP
ISYX Support Team

27. AL ARRAB CONTRACTING
Nature of Business: General Contractor
Industry : Engineering & Construction
Employees : Over 15,000
System : SAP ECC 6.0 on Oracle
Why Partner Was Selected
§ Proven experience
§ Ability to deliver success
Scope
§ Support after Go-Live
§ Roll Out to TWO new companies
Modules
§ FI, CO, SD, MM, HR, PS, PM, PP, QM
Location
§ Riyadh, KSA
CAP FRANCE BAT
Nature of Business: MEP Contractor
Industry : Engineering & Construction
Employees : 4,000
System : SAP ECC 6.0 on MS SQL
Why Partner Was Selected
§ Strong credentials as SAP All-in-One
Partner
§ Reputation of Success
Scope
§ Full cycle Implementation
§ Microsoft Sharepoint Integration
§ BI BOBJ With CR & Dashboards
Modules
§ FI, CO, SD, MM, HR, PS, PM, ETM
Location
§ Riyadh, KSA
ARTIC
Nature of Business: Manufacturing &
Sales
Industry : Building Materials
Employees : 500
System : SAP ECC 6.0 on Oracle
Why Partner Was Selected
§ Strong credentials as SAP All-in-One
Partner
§ Reputation of Success
Scope
§ Full cycle Implementation
Modules
§ FI, CO, SD, MM, HR, PS, PM, PP, QM
§ BI BOBJ With CR & Dashboards
§ 6 Plants, 15 Sales Offices
Location
§ Riyadh, KSA
AL FANAR
Nature of Business: Conglomerate
Industry : Various
Employees : Over 5,000
System : SAP ECC 6.0 on MS SQL
Why Partner Was Selected
§ Specialist Skills
Scope
§ Consulting
Modules
§ PS
§ SAP Competence Center Reorganization
Location
§ Riyadh, KSA
Our Success Stories

28. MANWA CONTRACTING
Nature of Business: General Contractor
Industry : Road Building
Employees : 6000
System : SAP ECC 6.0 on Oracle
Why Partner Was Selected
§ Strong credentials as SAP All-in-One
Partner
§ Reputation of Success
Scope
§ Full cycle Implementation
§ Comprehensive Busines sProcess
Reengineering
Modules
§ FI, CO, SD, MM, HR, PS (partial),
Workflow
Location
§ Riyadh, KSA
Al NASSER - RETAIL
Nature of Business: Retail & Distribution
Industry : Consumer Products
Employees : 300
System : SAP ECC 6.0 on SAP HANA
Why Partner Was Selected
§ Strong credentials as SAP HANA Partner
§ Reputation of Success
Scope
§ Full cycle Implementation of SAP for the
Group
§ FIRST IMPLEMENTATION OF SUITE ON HANA
IN MIDDLE EAST
Modules
§ FI, CO, SD, MM, WF, CO-PA on HANA
§ SAP BOBJ BI , Workflow
Location - Riyadh, KSA
AL BAYAN HOLDING
Nature of Business: Conglomerate
Industry : Various
Employees : Over 5,000
System : SAP ECC 6.0 on MS SQL
Why Partner Was Selected
§ Specialist Skills on SAP HCM
Scope
§ Group level HCM Implementation
Modules
§ SAP HCM
Location
§ Riyadh, KSA
Our Success Stories

29. AL WASL EMARATECH ENGINEER’S OFFICE
Nature of Business: Real Estate
Industry : Real Estate
Employees : Over 5,000
System : SAP Mobility
Why Partner Was Selected
§ Leading SAP Mobility Solutions Provider
Scope
§ App Design & Deployment
§ Post Implementation Support on ECC 6
Apps/Modules
§ Development of Mobile Interfaces for
Land and Property Management
§ FI, CO, ABAP
§ Location
§ Dubai, UAE
Nature of Business: SI
Industry : IT Solutions
Employees : 1,200
System : SAP Mobility
Why Partner Was Selected
§ Leading SAP Mobility Solutions Provider
§ Reputation of Success
Scope
Modules
§ Citizen Services Mobility Apps for UAE
Govt’s mGovernment Project for GDRFA
Location
§ Dubai, UAE
Nature of Business: Engineering &
PMO, Ruler of Dubai’s Office
Industry : Prof Services
Employees : 150
System : SAP ECC 6.0
Why Partner Was Selected
§ Extensive capability across different
SAP Technologies
§ Upgrade / Migration – ECC, EP, BI, SRM,
Content Server
Scope
§ Post Implementation Support on ECC
6.0
Modules
§ FI, CO, ABAP
Location
§ Dubai, UAE
E N G I N E E R ’ S O F F I C E
EMIRATES STEEL
Nature of Business: Manufacturing
Industry : Mill Products
Employees :3,000
System : SAP ECC 6.0
Why Partner Was Selected
§ Technical Prowess in SAP Technologies
§ Proven capabilities
Scope
§ Technical Upgrade/Migration of SAP
ECC, BI, SRM, EP, Content Mgmt,
SOLMAN
§ Post Implementation Support on ECC 6
Modules
§ BASIS, PI, EP
Location
§ Abu Dhabi, UAE
Our Success Stories

30. TACON Al Hajeri Elixier
Nature of Business: EPC
Industry : Construction Industry
Employees : Over 2,500
System : SAP ECC and BI
Why Partner Was Selected
§ Strong credentials as SAP All-in-One
Partner
§ Reputation of Success
Scope
§ Full cycle Implementation
§ Comprehensive Business Process
Reengineering
Modules
§ FI, CO, SD, MM, HR, PS-Primevera
Integration, Workflow, EPC, ETM, BI
Location
§ Ethiopia
Nature of Business: Paper Products
Industry : Consumer Products
Employees : 900
System : SAP ECC, HCM
Why Partner Was Selected
§ Strong credentials as SAP HANA Partner
§ Reputation of Success
Scope
§ Full cycle Implementation of SAP for the
Group
§ SAP HCM Implementation
Modules
§ FI, CO, SD, MM, PP, CO-PA on HANA
§ SAP BOBJ BI , Workflow , HCM
Location – Abu Dhabi, UAE
Nature of Business: Gas Production
Industry : Oil & Gas
Employees : 150
System : SAP ECC 6.0
Why Partner Was Selected
§ Extensive capability across different SAP
Technologies
§ SAP PCOE Certified
Scope
§ SAP Migration
§ HCM Upgrade
§ SAP 3 year Support
§ SAP BI Implementation
Modules
§ FI, CO, ABAP
Location
§ Abu Dhabi, UAE
Sands Distribution
Nature of Business: Trading & Retail
Industry : Wholesale & Distribution
Employees :250
System : SAP ECC 6.0
Why Partner Was Selected
§ SAP PCOE Certified
§ Proven Track Record
Scope
§ End to End SAP Implementation with BI
§ Post Implementation Support on ECC 6
Modules
§ FICO, SD,MM,CO-PA, HR and BI
Location
§ Dubai, UAE
Our Success Stories

31. Aspire Zone Al Khaleej Sugar
Nature of Business: Turnkey Projects
Industry : Public Sector
Employees : Over 5,000
System : SAP BW/BI/BO
Why Partner Was Selected
§ Strong Credentials as SAP HANA
§ Strong Capabilities on SAP BI
Scope
§ Sports Analytics
§ Projects BI
Apps/Modules
§ SAP BW and BO
§ Location
§ Doha, Qatar
Nature of Business: Consumer Goods
Industry : Sugar Manufacturing
Employees : 800
System : SAP ECC and HANA
Why Partner Was Selected
§ Strong credentials as SAP HANA Partner
§ Reputation of Success
Scope
§ SAP HANA Migration
Modules
§ FI, CO, SD, MM,PP, WF, CO-PA on
HANA
Location
§ Dubai, UAE
Ministry of Oil
Nature of Business: Oil & Gas
Industry : Oil & Gas
Employees :3,000
System : SAP ECC 6.0
Why Partner Was Selected
§ Technical Prowess in SAP Technologies
§ Proven capabilities
Scope
§ End to End SAP ERP Implementation
with HR
Modules
§ FICO, MM, PM, QM, ETM, HCM, SRM
Location
§ Halfaya, Iraq
Our Success Stories
Al NASSER - Lightning
Nature of Business: Retail & Distribution
Industry : Consumer Products
Employees : 200
System : SAP ECC 6.0 on SAP HANA
Why Partner Was Selected
§ Strong credentials as SAP HANA Partner
§ Reputation of Success
Scope
§ Full cycle Implementation of SAP for the
Group
§ SAP BI Implementation with Lumira
Modules
§ FI, CO, SD, MM, WF, CO-PA on HANA
§ SAP Lumira , Workflow
Location - Riyadh, KSA

32. § Retail & Trading
§ Manufacturing
§ Process/Chemicals
§ Engineering &
Construction
§ Oil and Gas
§ Pharmaceuticals
§ Group
Conglomerates
§ Public Sector
§ Finance
Industry Sectors
Our Prestigious Clients

33. § Retail & Trading
§ Manufacturing
§ Process/Chemicals
§ Engineering &
Construction
§ Oil and Gas
§ Pharmaceuticals
§ Group
Conglomerates
§ Public Sector
§ Finance
Industry Sectors
Our Prestigious Clients

34. § Retail & Trading
§ Manufacturing
§ Process/Chemicals
§ Engineering &
Construction
§ Oil and Gas
§ Pharmaceuticals
§ Group
Conglomerates
§ Public Sector
§ Finance
Industry Sectors
Right Angle Media
Sunrise International
- Oman
H2 Fashion L.L.C
Our Prestigious Clients

35. Let’s Talk
Find Us
ISYX Technologies
Sandeep Mahindra
+971-526413607
10th Floor Icon Tower, Tecom, Dubai
P O Box - 488146