Infosys assisted a $5 billion office automation client in expanding into new markets by enhancing their electronic bill presentment and payment (EBPP) solution, resulting in significantly reduced development and maintenance costs. The re-architected product is now deployable on open-source servers, which has lowered total cost of ownership and broadened the target market to include small and medium enterprises. This collaboration led to a substantial increase in sales, customer satisfaction, and the client’s competitive edge in the market.

1. Enabling Expansion into New Markets for an Office automation major
A $5 billion global leader in integrated mail, messaging and document management solutions, the client serves two million customers
in 130 countries. Infosys enabled the client to enter new markets with its Electronic Bill Presentment and Payment (EBPP) product and
lowered the product’s development and maintenance costs.
The Scenario
In keeping with evolving customer needs, the client recently released an all-new re-architected version of its popular client Electronic Bill
Presentment and Payment (EBPP) product. The older version continued to be in use at a large number of customer sites.
While the successful launch of the new version was a cause to celebrate, it also brought new challenges to the fore. For one, with the older
and newer versions coexisting in the market, the client faced rising maintenance costs. The client set about exploring ways to rein in costs
while ensuring continued support for the older version, and sustained but skillful maintenance of future versions.
The Challenges
Infosys and the client identified two critical requirements:
• The client wanted to expand the addressable market to include small & medium enterprises by making the product available on
open-source servers. The current version of the product worked on BEA Web Logic application server and Oracle database server.
Due to the high hardware and server licenses, the market for the product was currently limited to large enterprises
• The older version of the product had to be smoothly migrated to the latest BEA Web Logic application server to ensure continued
support. BEA had discontinued support for the older version of its application server
Client Impact
“The responsive offshore Infosys team has been able to translate our requirements into reality perfectly
...on the whole, I am very satisfied with what the Infosys team has produced.”
Product Manager, Client
Since Infosys took over the maintenance, support and development of its products, the client has reaped immediate and substantial returns,
including:
• An expanded customer base
• A high quality, extensible, flexible product
• Smooth functioning and continued support for customers of the older version
• Significantly reduced installation costs, by migrating to open-source servers
• Reduction in product maintenance cost by more than 50%
• Reduction in the time and cost of future enhancements and releases
The product’s success was validated by the significant increase in sales and the keen interest of potential customers in the client’s products.

2. The Infosys Approach
Infosys employed its proven Global Delivery Model (GDM) to The TCO was further lowered by ensuring that the product was
meet the client’s objectives of lowering TCO while focusing on certified for use on the widely-used Microsoft SQL Server — in
continued product enhancement. After an initial phase involving addition to Oracle. The very significant reduction in the TCO also
comprehensive onsite knowledge transition, the Infosys offshore brought the unreachable small and medium enterprises into the
team took over the maintenance and development activities, ambit of potential customers.
including:
The Infosys team also enhanced the product’s competitive edge by
• Bug-fixing
providing state-of-the-art features such as:
• Undertaking minor/major enhancements
• Enhanced interoperability by introducing industry-
• Quality Assurance by Alpha and Beta test cycles of the standard WSDL file in Web Services.
products
• An encryption framework to handle secure data
• Releasing new versions of the core products
• Features such as Web Services, Marketing, User Hierarchy
• Supporting ASP sites and product developers’ community and more in the core product
The Infosys team focused on re-architecting the new version of • Plug-n-play features like XML digital signature
the product to make it independent of specific application servers.
These features and more are now helping the client stay ahead
This would not only make the product deployable on a range of
of competition and deliver more value for money to its end
application servers but would also help lower TCO for the end-
customers.
customer. The Infosys team made the product deployable on the
open-source (and therefore free) JBOSS application server, cutting The Infosys team also provided high-quality product
TCO by a large margin in one stroke. documentation that is helping the client reduce support costs.
Infosys’ service offerings, leverage the following services to help your enterprise realize greater competitive benefits
Technology Expertise Product Engineering & Business Consulting Enterprise Solutions
Development
Our experience covers the The primary goal of our Our Enterprise Solutions
entire range of technologies The Infosys product design consulting service aims to give help you automate your value
spanning your enterprise and engineering services is you a competitive advantage, chain using off-the-shelf
needs: from the legacy to comprehensive and covers the which we define as strategic packages. Our solutions span
the cutting-edge. We view entire set of activities under differentiation + operational ERP, CRM, SCM and EAI.
technology architecture, the R&D umbrella: product superiority. Our consultants They help you to mitigate
infrastructure, information conceptualization, product have deep domain expertise your risks, achieve faster
and processes as the design & development, and represent the finest in the returns and lower TCO.
building blocks used by enhancement, product business.
agile enterprises to transform sustenance and support.
themselves.
For more information, contact askus@infosys.com | pe@infosys.com