The document provides the results of a citizen survey conducted in Sandy City, Utah in December 2014. It includes demographic information about the 413 respondents as well as their ratings of and opinions about various city services and issues. Key findings include that most respondents feel Sandy is a good place to live and has improved over the past 5 years. Top improvements cited were road work and new businesses, while top issues were growth and traffic. Respondents gave high ratings to police, fire, and utility services.

1. ©Lighthouse Research & Development, Inc. 2015
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Sandy City Citizen
Survey Findings
December 2014
Lighthouse Research & Development, Inc.

2. ©Lighthouse Research & Development, Inc. 2015
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Demographic Profile
413 surveys conducted
95% confidence level
±4.81% margin of error
17%
14%
40%
29%
0% 10% 20% 30% 40% 50%
Bell Canyon (SE)
Crescent (SW)
Sandy (NW)
Alta Canyon (NE)
In which area of Sandy do you
reside?
48%
52%
0% 10% 20% 30% 40% 50% 60%
Online
Telephone
Data Collection Method

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Demographic Profile
Gender split:
51% male, 49% female
Age
1 = 18 to 24 6%
2 = 25 to 34 19%
3 = 35 to 44 19%
4 = 45 to 54 21%
5 = 55 to 64 19%
6 = 65 or Older 17%
Education
1 = High School or Less 7%
2 = Some College/Technical School 21%
3 = Two-year College Degree 18%
4 = Bachelor’s Degree 32%
5 = Graduate School 21%
AnnualIncome
1 = Under $20,000 1%
2 = $20,000 to $39,999 4%
3 = $40,000 to $59,999 7%
4 = $60,000 to $79,999 8%
5 = $80,000 to $99,999 11%
6 = $100,000 to $149,999 11%
7 = $150,000 to $199,999 11%
8 = $200,000 or More 9%

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Demographic Profile
42%
21%
15%
14%
8%
0% 10% 20% 30% 40% 50% 60%
21 Years or More
11 to 20 Years
6 to 10 Years
3 to 5 Years
2 Years or Less
How long have you lived in
Sandy City?
2%
9%
89%
0% 20% 40% 60% 80% 100%
Other
Rent
Own
Do you own or rent your home?

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Demographic Profile
0%
2%
4%
6%
12%
20%
18%
31%
7%
0% 10% 20% 30%
More than 8
People
8 People
7 People
6 People
5 People
4 People
3 People
2 People
1 Person
Including yourself, how many
people, either related or non-related,
live in your home?
46%
54%
0% 10% 20% 30% 40% 50% 60% 70%
No
Yes
Do you have children living in
your household?
19%
21%
22%
19%
18%
21%
20%
22%
22%
22%
0% 5% 10% 15% 20% 25% 30%
18 years
16 to 17
14 to 15
12 to 13
10 to 11
8 to 9
6 to 7
4 to 5
2 to 3
Under 2 years
Children Age Categories

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City Improvements
28%
31% 30%
33%
28%
15% 10% 11%
8%
9%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
'08 '09 '10 '12 '14
How would you rate Sandy City today compared to
five years ago?
SOMEWHAT/MUCH BETTER
Somewhat Better Much Better

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City Improvements
13%
6%
22%
2%
2%
2%
2%
2%
3%
6%
7%
9%
14%
0% 5% 10% 15% 20% 25%
Don't Know
Miscellaneous
None / No Change / No Improvements
Stop Lights/ Traffic Signals
Improved Infrastructure
11400 South Improvements
Trax / Light Rail
Parks / More Parks/ Recreation
Cleaner City / Beautification/ Landscaping
Development / Building Homes and…
1300 East Improvement
Shopping/ Business Growth
Road Improvement / Streets
What is a major improvement, if any, that you have seen
occur in Sandy City over the past two to three years?
2014 TOP MENTIONS
“There is a lot more organization
with streets and how lights are set
up. The look is a lot nicer.”
“I like the new business, but not
the congestion they bring.”
“Improvement of 1300 East and
progress in starting the
improvement of the shopping area
at 110th South and 13th East.”

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City Improvements
11%
3%
11%
2%
2%
2%
2%
2%
2%
4%
4%
4%
4%
4%
5%
6%
7%
8%
0% 5% 10% 15%
Don't Know
Miscellaneous
Nothing/ It Is Good Now
Less Building/ Stop Building/ Retail/ Strip Malls
More Arts/ Cultural Events
Transportation/ TRAX/ Buses/ UTA
Enforce Ordinances
Empty Retail Spaces/ Vacancy
Beautification/ Clean Up City
Lower Taxes, Costs
Better Police Protection/ More Police
More Recycling / Glass Recycling / Sanitation…
Road Improvement
Bike/ Running/ Walking Paths
Finish Roads/ No More Road Construction
More Business/ Grocery Stores
Better Traffic Control
Recreation/ Pool/ Parks/ Open Space
What is the one major improvement that you would like to see
in the next 5 years that would make living in Sandy City better
for you?
2014 TOP MENTIONS
“An open park space that is not a
glorified drainage retention pond.”
“Reduction of traffic signals; many
are unnecessary and waste time.”
“An end to the perpetual road
work; no more tearing up the same
roads year after year for different
projects!”

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City Issues
25%
7%
2%
2%
2%
2%
4%
4%
4%
5%
5%
7%
7%
12%
0% 10% 20% 30%
Don't Know/ Nothing
Miscellaneous
Police/ Police Protection/ Law Enforcement
Infrastructure
Community Feel
Budget Issues/ Finance
Schools/ Education
Public Safety
Maintaining Yards and Neighborhoods
Taxes/ High Taxes
Development/ Overdevelopment/ Building
Traffic/ Traffic Lights
Crime/ Gangs/ Drugs
Growth/ Increased Population
What would you consider to be the most important issue
facing Sandy City today?
2014 TOP MENTIONS
“Growth; I don't want it to keep on
expanding in growth. I don't want
to look like South Jordan and West
Jordan. Contain what we have and
enjoy it. I think Sandy is big
enough.”
“Crime; in our opinion, the police
detectives do not respond/follow
up on "middle issue" type crimes,
such as car thefts, garage break-
ins, etc., even when we have proof
of who committed the crime, the
detectives refuse to follow up.”

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Citizen Concerns
2%
4%
24%
2%
2%
2%
3%
3%
3%
3%
4%
4%
5%
5%
5%
6%
13%
0% 5% 10% 15% 20% 25% 30%
Don't Know
Miscellaneous
None / No Concern
Snow Removal
Growth, Overpopulation
Drug or Substance Abuse
Streets / Roads
Rentals
Law Enforcement / Police Patrol
Animal Comments / Animal Control
People / Neighbors
Street Lights
Traffic
Taking Care of Property / Homes
Safety
Speeding
Crime / Vandals / Theft / Break-Ins
What is the biggest concern you have for your
neighborhood?
2014 TOP MENTIONS
“Crime; I have two police officers
near my home and there are still
robberies and crime in our
neighborhood and domestic
violence.”
“Neighbors that don't take care of
their property and obviously have
no pride in our community.”

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Community Involvement
3.32
3.40
4.19
4.26
4.44
3.56
3.48
4.42
4.39
4.53
3.56
3.18
4.19
4.34
4.46
1.00 2.00 3.00 4.00 5.00
I know how to inform the city about the way I
feel on important issues.
Before the city makes major decisions, citizens'
opinions are considered.
I take pride in telling others that I live in Sandy.
Overall, I feel safe living in Sandy and my
neighborhood.
Sandy is a good place to live.
Please tell me whether you agree or disagree with the
following statements about Sandy.
2010 2012 2014
Strongly
Disagree
Strongly
Agree

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Quality of Life
5%
7%
2%
2%
2%
2%
2%
2%
2%
2%
3%
4%
6%
8%
43%
0% 10% 20% 30% 40% 50%
Don't Know
Miscellaneous
Peace And Quiet/ Peace of Mind
Parks/ Open Space to Build Parks
Miscellaneous Government Comments
Good Health
Family/ Spending Time Together/ Happy Family
Community Spirit/ Togetherness
Excellent Services/ Affordable Services
Clean, Fresh Air
Good Activities/ Programs/ Entertainment Options
Good Neighbors/ Friendly/ Care For Each Other
Clean/ Well Kept-Up/ Aesthetically Pleasing
It Is Good Now
Safety/ No Fear of Crime/ Safe Secure Environment
How would you personally define quality of life? What
makes a good quality of life for you and your family?
2014 TOP MENTIONS
“A safe community makes a good
quality life for my family. I think
that Sandy is safe for my family.
There seems to be the perfect
amount of police presence in the
city.”
“Feeling safe in my home, not
having to worry about things being
stolen from my garage while I'm
mowing the lawn, and being able to
sleep, uninterrupted, by screaming
teens, barking dogs, and illegal
fireworks.”

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Overall City Services
4.42
4.23
4.14 4.18 4.14 4.12
3.83
1.00
2.00
3.00
4.00
5.00
Fire
Department
Community
Events
Public
Utilities
Department
City
Employees
Public Works
Department
Parks and
Recreation
Police
Department
2014 Average Mean
Department/Service Ratings

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Police Department
3.48
3.62 3.66 3.74 3.84 3.88 3.91 3.87 3.94 3.92 3.94 3.86 3.93 4.02 3.98
3.81
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Police Crime Prevention
3.55
3.71 3.68 3.75 3.73 3.79 3.90 3.84 3.90
3.78
3.90 3.91 3.96
4.16
3.943.99
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Police Response Time
3.41 3.47 3.44
3.66
3.53 3.58 3.60 3.57 3.61 3.59 3.55 3.57 3.62 3.64 3.57
3.76
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Police Traffic Enforcement
3.61 3.57 3.57
3.76 3.68 3.71 3.76 3.66 3.71 3.76
1.00
2.00
3.00
4.00
5.00
'02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Animal Control Services

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Police Department
27% (113 respondents) have called 911 or
non-emergency dispatch in the last 12 months
1%
59%
27%
7%
3%
4%
0% 10% 20% 30% 40% 50% 60% 70%
Don’t Know
5 = Very Satisfied
4
3
2
1 = Very Dissatisfied
Please rate your experience with dispatch services.

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Fire Department
4.17 4.20 4.23 4.21 4.21
4.37 4.35 4.40 4.31 4.40 4.48 4.50 4.44 4.53 4.514.53
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Fire Services
4.05 4.12 4.12 4.20 4.23 4.25 4.25 4.33 4.24
4.38 4.42 4.48 4.42 4.43 4.524.55
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Emergency Medical Services
3.91
4.06 4.05
4.16
1.00
2.00
3.00
4.00
5.00
'09 '10 '12 '14
Community Emergency
Preparedness

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Public Works
3.71
3.44
3.27
3.44 3.46
3.60
3.70 3.77 3.70
3.94
3.73 3.79
3.90 3.97 3.953.96
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Snow Removal Services
3.13 3.04
3.23
3.40 3.39
3.50 3.47
3.58
3.41 3.44 3.52 3.55 3.60 3.66
3.81 3.82
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
City Streets Surface Maintenance
4.42
1.00
2.00
3.00
4.00
5.00
'14
Garbage & Recycling
Collection 4.37
1.00
2.00
3.00
4.00
5.00
'14
Bulk Waste Curbside Pick Up

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Public Utilities
3.86
3.73
3.58 3.63 3.55 3.61
3.77 3.77 3.76
3.91 3.96 4.00 4.05 4.14 4.194.14
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Utility Billing System
3.80 3.82 3.86 3.84 3.80 3.86 3.84
3.98 3.94
4.07 4.17 4.17 4.16 4.18 4.284.31
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Culinary Water Services
3.54 3.43
3.59 3.63 3.61 3.50
3.68 3.79 3.68
3.83
3.96 3.97 4.00 4.09 4.164.13
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Storm Water Drainage
3.93 3.98
3.80 3.85
3.99 3.98 4.00 3.99
1.00
2.00
3.00
4.00
5.00
'04 '06 '07 '08 '09 '10 '12 '14
Street Lighting

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Community Events
3.96 3.85
4.08 3.96 4.05 4.09 4.11 4.20 4.12 4.23 4.17 4.12 4.14 4.25 4.284.27
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Fourth of July Celebration
4.16
4.33 4.23
4.43 4.36 4.40 4.37
1.00
2.00
3.00
4.00
5.00
'04 '07 '08 '09 '10 '12 '14
Sandy Amphitheater
3.73
3.86 3.95
4.19 4.23
1.00
2.00
3.00
4.00
5.00
'08 '09 '10 '12 '14
Sandy Balloon Festival
4.23
1.00
2.00
3.00
4.00
5.00
'14
Movies in the Park

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Community Events
3.72 3.81 3.87
4.08
3.96
1.00
2.00
3.00
4.00
5.00
'08 '09 '10 '12 '14
Heritage Festival at
Main Street Park
3.97 3.92 3.99
4.14 4.12
1.00
2.00
3.00
4.00
5.00
'08 '09 '10 '12 '14
Deck the Hall Christmas
Lighting Ceremony at City Hall

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Parks and Recreation
3.75 3.68 3.75 3.83 3.75 3.84 3.79 3.85 3.82
4.00 4.07 4.08 4.10 4.14 4.174.16
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Youth Recreation Programs
3.30 3.24 3.21
3.40 3.52 3.50 3.44 3.51 3.52
3.65 3.77 3.65
3.85 3.79 3.85
4.01
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Adult Recreation Programs
4.13 4.13
4.23 4.20 4.15
4.25 4.23 4.27
4.13
4.27 4.22 4.25
4.37 4.38 4.434.34
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Appearance of City Parks
3.49 3.50
3.69
3.82 3.85 3.85 3.84
3.72 3.68 3.78 3.69 3.72
3.84 3.94 4.003.99
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Beautification and Landscaping
on City Roadways

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Parks and Recreation
3.55
4.10
3.64 3.73
4.00 4.03 3.99 3.97 4.02 4.11
1.00
2.00
3.00
4.00
5.00
'02 '03 '04 '06 '07 '08 '09 '10 '12 '14
River Oaks Golf Course
3.62
3.79 3.80 3.85 3.89 3.88 3.92 3.97
1.00
2.00
3.00
4.00
5.00
'04 '06 '07 '08 '09 '10 '12 '14
Alta Canyons Sports Center
3.46
3.91
4.03 3.99 4.10 4.00 4.09 4.00
4.14 4.24 4.21 4.26 4.17 4.25 4.17
1.00
2.00
3.00
4.00
5.00
'96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Senior Citizen Programs

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City Employees
3.65
3.77 3.85 3.92 3.89 3.95 3.93 3.97 3.89
4.04 4.07 4.06 4.14 4.14 4.164.20
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Courtesy of City Employees
3.62 3.62 3.70
3.81 3.84 3.84 3.84 3.93
3.80
3.95 4.01 4.01 4.09 4.06 4.144.17
1.00
2.00
3.00
4.00
5.00
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
Overall Work Performance of
City Employees

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Interaction with the City
49%
41%
54%
46% 45% 46%
50% 51%
53%
43%
49% 49%
47% 46%
43%
35%
0%
20%
40%
60%
80%
100%
'95 '96 '97 '99 '00 '01 '02 '03 '04 '06 '07 '08 '09 '10 '12 '14
During the past year, have you
contacted any Sandy City office
to seek service, information, or
to file a complaint?
4%
6%
6%
7%
7%
8%
8%
8%
10%
10%
11%
10%
6%
5%
11%
3%
9%
9%
1%
4%
15%
8%
0% 5% 10% 15%
Public Works / Utilities (in
general)
Streets
Planning / Zoning / Building
Permits
Water
Street Lighting
Parks / Recreation / Golf
Courses
Garbage
* City Hall / Mayor’s Office /
City Council
Yard / House Cleanup /
Code Enforcement
Police
Animal Control
Which department did you
contact?
TOP MENTIONS
2012 2014

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Interaction with the City
12% 10% 13% 10% 8%
6% 7%
13%
9% 13%
30% 30%
29%
24% 22%
50% 54%
44%
57% 58%
0%
20%
40%
60%
80%
100%
'08 '09 '10 '12 '14
Were you generally satisfied with the city's response?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied

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Interaction with the City
4%
4%
5%
5%
7%
7%
8%
9%
9%
11%
12%
11%
5%
5%
1%
3%
11%
10%
11%
3%
7%
14%
0% 5% 10% 15%
Public Works / Utilities (in
general)
Streets
Planning / Zoning / Building
Permits
City Hall / Mayor’s Office / City
Council
Yard / House Cleanup / Code
Enforcement
Parks / Recreation / Golf
Courses
Garbage
Water
Street Lighting
Animal Control
Police
SATISFIED
2012 2014
Department Contacted compared by Satisfaction Rating
TOP MENTIONS
0%
3%
3%
7%
10%
10%
10%
13%
20%
20%
13%
19%
3%
7%
10%
3%
0%
13%
10%
3%
0% 5% 10% 15% 20%
Water
Police
Garbage
Public Works / Utilities (in
general)
Streets
Planning / Zoning / Building
Permits
Parks / Recreation / Golf
Courses
Animal Control
Yard / House Cleanup / Code
Enforcement
City Hall / Mayor’s Office /
City Council
DISSATISFIED

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City Communications
What are the sources you use the MOST to receive
information about Sandy City?
First Second Third Overall
City Newsletter Mailed with Sandy Journal 49% 17% 6% 71%
Email from the City 7% 5% 5% 16%
City Website 8% 13% 6% 26%
SandyNow.com 2% 4% 4% 8%
Television (Major Local Networks) 5% 7% 12% 21%
Newspaper (Deseret News, Salt Lake Tribune) 7% 13% 10% 27%
Insert in the Water / Other Municipal Bill 3% 5% 6% 13%
Social Media (Twitter, Facebook, etc.) 1% 2% 2% 5%
Sandy Journal 10% 9% 9% 27%
Mail, In General 4% 1% 0% 5%
Telephone 1% 2% 4% 6%
Word of Mouth 0% 2% 6% 7%
Other 3% 5% 5% 13%
None 1% 16% 25% *1%

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Conclusion
3%
4%
4%
2%
2%
2%
3%
3%
3%
3%
4%
4%
5%
8%
8%
8%
22%
0% 5% 10% 15% 20% 25%
Don’t Know
Miscellaneous
Don't Love Sandy City
Well-maintained Properties
Local Government and City Management
Beautiful
Has Everything I Need
Good Place for to Raise Children/Family
Quiet, Peaceful
Cleanliness
Neighborhoods
Good Place to Live
Familiarity, Hometown
People, Neighbors
Mountains
Safety, Security
Convenient, Easy Access, Central Location
What is it you love about living in Sandy?
TOP MENTIONS
“Access to the freeway, different
businesses. I don't have to go far
for entertainment. I don't feel like
I have to go far in the valley to get
what I want.”
“It is convenient to the mountains,
to retail, to the freeway, and it is
relatively safe. It is also well taken
care of and beautiful.”
“High-quality neighborhoods,
friendly neighbors, lots of
shopping, great schools.”

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Conclusion
40%
8%
2%
2%
2%
2%
2%
2%
2%
2%
2%
3%
3%
3%
4%
13%
0% 10% 20% 30% 40%
Don't Know
Miscellaneous
Lower Taxes
Keep Sandy Clean/ Well Kept
Recreation/ Parks/ More Parks/ Green-Open Space
Enforce Zoning/ Better Zoning/ Zoning
Traffic Problems/ Traffic Control/ Traffic Lights
Be Accountable/ Make Good Financial Decisions
Work on Roads/ Keep Working on Roads
More Police/ Improve/ Police Issues
Crime Issues
Get Information to Public/ Communicate
Miscellaneous Government Issues
Control Growth/ Slow Down on Building
Listen To People
Keep Up Good Work
Finally, what suggestions, comments, or questions do you have
for those managing Sandy City?
TOP MENTIONS

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