Surithaty Sandeep Kumar is seeking a position that utilizes his experience and education. He has a BA in English Literature from Nagarjuna University and has over 5 years of experience managing CAF documentation and activations for Idea Cellular. He has received several awards and recognitions for streamlining processes and reducing turnaround times. His technical skills include MS Office applications and he enjoys listening to music, playing chess and cricket in his free time.

1. RESUME
SURITHATY SANDEEP KUMAR
Email: surithatysandeep1@gmail.com
Mobile No: +91 9848102160; +91 9492906205
CAREER OBJECTIVE:
Seeking quality environment where my knowledge and experience can be shared and enriched. Looking
for an Opportunity to associate myself with a progressive organization that gives me the scope to apply my
knowledge
EDUCATIONAL QUALIFICATION:
 Graduation from Ac college, Guntur from Nagarjuna University with 60% (BA.Eng Litt) in 2008
 Intermediate from Govt Junior college with 65% at Nagarjunasagar in 2005
 SSC from N.R.H School with 75% at Nagarjunasagar in 2002
CURRENT EXPERIENCE:
Working in IDEA cellular Ltd in CAF Management process from 29-Oct-2012
JOB PROFILE:
 Preparing reports of daily activations, follow up of vendor runners & Documents verification, Hotlining the
CAFs, Supervising the HUB team.
 Handling vendor team in documentation process & handling CAF pick up runners & Documents
verification and activation process
 Feedback to all DEO’s about the data entry errors and making them to educate on new process
 Sending all verified & approved documents to warehouse with in TAT limits & checking daily MIS of
NON COMPLAINCE & Pending documents
 Giving information to all the Distributors about the new updates in the process & educate them
 Follow up of sim replacement form unbarring issues & making them to unbar
 Sending mails to all the distributors about CAF, Hotline & Unbar performances on daily basis
 I Collected the Term documents and Interfere or discussed directly withthe Customers’ I try to Convenience
Them in Proper way.Give to that I saved 2 crore 30 lakhs ToIDEA Company.
From 3 years Onwards I Have been Successfully Completing the Term Project(Documents Collected from
Field)

2. RECOGNITION:
 Got Many appreciation for streamline the New Activation process in less time lines
 Got a appreciation from vertical head for Gudivada hub as caf Quality process
 Rolled Active team member in Gudivada Retailer Pickup project Launching
 Recognition from the service leads for reducing the TAT limits in new prepaid & postpaid Activations
 Received 3 Service Excellence awards from Service lead( years 2013, 2014 & 2015) in new prepaid
process
 Maintaining the Vendor team with 0% attrition continuously for 2years
 Recognized as best participant in KAIZEN competition.
PREVIOUS EXPERIENCE:
1. HINDUJA GLOBAL Solutions Ltd ,airtel customer care Vijayawada form 1st Nov 2009 to 21 Oct 2011 as
TL ( SME )
2. AEGIS Pvt ltd, (BPO Idea Cellular ltd customer care) 1st Nov 2011 to 20th Oct 2012, as TL.
RESPONSIBILITIES IN AIRTEL & IDEA BPO CALL CENTRES:
 Escalating issues to clients on real time basis
 Process correction by sharing daily reports to concerns for reducing the TAT
 Preparing MIS reports like Daily Reports, & TAT reports
 Conducted team bonding activities such as festivals and outings on Sundays
 Conducted internal team R&R & recognizing the topers
TECHNICAL SKILLS:
 Good working knowledge in MS-Excel and other tools of MS Office
 Preparing PowerPoint Presentations
STRENGTHS:
 Good Communication Skills
 Employee management & retaining skills
 Thinking Innovative, Hard working & Willingness to learn
 Process knowledge in CAF management

3.  Experience in TERM Audit and CAF submissions
HOBBIES:
 Listening Music
 Playing Chess, Caroms & Cricket
PERSONAL PROFILE:
Name : SURITHATY SANDEEP KUMAR
Father’s Name : SURITHATY RAMU
Date of Birth : 03-09-1986
Hobbies : Listening Music, playing caroms & Cricket
Languages Known : Telugu, English
Marital Status : Married
Religion : Hindu
Nationality : Indian
Contact No. : +91 9848102160; +91 9492906205
Address : D. No,9-111-B, Near JKC College Road,
Summerpeta, Guntur Rural,
Guntur (Dt) ,Pin:522006.
Declaration:
I hereby declare that the above furnished information is true to the best of my knowledge.
Date:
Place:Guntur
(Surithaty sandeep kumar)