The document summarizes a change plan to transition a mortgage operations department from a paper-based system to a paperless environment. It outlines the current paper-based process and issues with efficiency and customer satisfaction. The goals of the change plan are to make the division more efficient and obtain more business. A 7-step plan is proposed that includes researching paperless software options, updating equipment, testing workflows, and training staff. The plan will apply systems thinking, design thinking, mental models, and shared vision techniques to map processes, consider scenarios, and build team commitment to the change. Continuous monitoring after implementation is emphasized for sustainability.