Samia-Binte-Mahboob is seeking a challenging position that utilizes her 7 years of experience in customer service and program development roles. She has worked for Checkpoint Systems Bangladesh and Avery Dennison Bangladesh in customer service roles, and also has experience working for NGOs on nutrition and education projects. She has an MSc in Food and Nutrition from Dhaka University and technical and computer skills.

1. Resume of
Samia-Binte-Mahboob
Section # 1, Block # D, Road #7, House # 33.
Mirpur, Dhaka-1216.
Phone : 01190087820, 01199138292.
Desired Career Plan:
Work like: Integrity – Service – Teamwork – Innovation – Excellence – Community. With reliability, integrity and self-
motivated also having 7 years of experience, willing to serve the Org on my best skill basis and try to fulfill organization
target and acquire a challenging position on competitive job world.
Professional Experience:
1. Organization : Checkpoint Systems Bangladesh Ltd.
Job Title : Executive – Customer Services.
Department : Customer Services
Job Duration : 16th April, 2014 to Till.
Job Responsibilities :
 Maintain measurable and positive customer satisfaction, through prompt accurate response to the following to meet
or exceed company’s requirement.
 Work like: Integrity – Service – Teamwork – Innovation – Excellence – Community.
 Liaison with both external and internal customer to process orders.
 Streamline procedures where necessary to meet customer satisfaction.
 Should be able to handle tasks independently such as customer orders from receipt to delivery.
 Deal directly with customers complains either by telephone, electronically or face to face effectively and efficiently.
 Direct requests and unresolved issues to the designated resource.
 Record details of actions taken, customer’s transactions & manage administration.
2. Organization : Avery Dennison Bangladesh Ltd.
Job Title : Sr. Officer – Customer Services & Development.
Department : Customer Services
Job Duration : 12th
July, 2009 to 15th
April 2014.
Job Responsibilities :
 Maintain measurable and positive customer satisfaction, through prompt accurate response to the following to meet
or exceed company requirement.
 Liaison with both external and internal customer to process orders.
 Streamline procedures where necessary to meet customer satisfaction.
 Should be able to handle tasks independently such as customer orders from receipt to delivery.
 Deal directly with customers complains either by telephone, electronically or face to face effectively and efficiently.
 Direct requests and unresolved issues to the designated resource.
 Record details of actions taken, customer’s transactions & manage administration.
 Direct requests and unresolved issues to the designated resource.
 Record details of actions taken, customer’s transactions & manage administration.
2. Organization : Friendship international Bangladesh.
Job Title : Communication Officer (Liaison).
Department : Program Department

2. Job Duration : 1st
January, 2008 to 17th
January, 2009.
Job Responsibilities :
• Assisting the Programe Officer in planning, designing and conducting workshops and seminars at national and diversion
level and preparing the necessary documents.
• Make ensure to increase Nutritional status of Rural Char Areas Children, Women and Elderly People.
• To train-up, and to build up awareness about Nutrition in rural char areas women.
• The services complimentary give a unique relationship of confidence, trust and mutual respect between the donors
and Friendship.
• Ensuring regular monitoring, review and evaluation of projects.
• Preparing of monthly and yearly work plan and Action plan with conducting evaluation study and preparing the report.
• Liaison between the government and the non government entities.
• Timely planning and write up of projects Annual plans, in accordance with organizations schedule.
4. Organization : ROSC project of UNICEF
Job Title : Resources Person (Project base)
Department : Reaching Out of School Children (ROSC) of UNICEF under the Directorate of Primary Education.
Ministry of Primary and Mass Education. Financially support by World Bank.
Working Area : Sundergong Upazilla of Gaibandha & Nator Sadar, Lalpur of Nator District.
Job Duration : 31th
August 2006’ to 06th
May 2007.
Job Responsibilities:
 Trainer of the Primary School’s Teacher & CMC Committee.
 Trained teacher’s to increase the level of teaching, and how student gain interest in study.
Academic Credentials:
1. M.Sc. in Food & Nutrition 2004Exam held in 2006
Dhaka University,
1st Class
2. B.Sc. (Hon’s) in Food & Nutrition 2002 Exam held in 2004
Dhaka University,
1st Class
3. Higher Secondary Certificate (H.S.C.) 1999
Group Science, Dhaka Board.
2nd Division
4. Secondary School Certificate (S.S.C.) 1997
Group: Science, Dhaka Board,
1st Division
Training :
Organized / facilitated by: Name of Training: Duration:
1. UNICEF / Red Cross Bangladesh First Aid Training (Condensed Course) 1 Day.
2. Bdjobs.com Leadership and Motivation 1 Day.
3. BICSPR (now BIJEM). News Presentation. 1 Month.
4. BICSPR (now BIJEM). Program Presenter. 1 Month.

3. 5. Avery Dennison Paxar Bangladesh. Customer Service & Relationship. 1 Day.
6. Avery Dennison Paxar Bangladesh. Reproductive health: Every bodies Business 1 Day.
Technical Course
B. Ed. 2006
2nd
Class. Teachers Training College, Dhaka
Special Activities and Competencies:
• Ability to work with the People from diverse section and different background and culture customs of our society.
• Participates effectively in a team, information sharing environment, collaboration and cooperating with others.
• I was a girl guide in my school’s girls guide team.
• I was a team leader of my Team in Avery Dennison to execute order with both external and internal customer.
Skills:
Language: Proficiency at Understanding, speaking, reading & writing Bengali & English.
Computer: Good Knowledge in Adobe Photoshop can operate MS Windows office, install various software, Using
Internet (E-mail, web mail, browsing, etc).
Awards received:
Awarded Three (3) times for reciting poem. Organized by National Home Economics College.
Awarded One (1) time for reciting poem. Organized by T.S.C. of Dhaka University.
Profile:
Father’s Name : Md. Mahbubur Rahman.
Mother’s Name : Jobeda Begum.
Date of Birth : 1st February, 1982.
Nationality : Bangladeshi.
Present Address : Bl # D, Rd # 7, House # 33, Section # 01, Mirpur, Dhaka– 1216.
Reference:
1
.
2
.
Name : Israr – E - Khoda
Position : Manager – Customer Services EU.
Organization : Avery Dennison Paxar Bangladesh Limited.
Phone : +880 01714098078
Name: - Dr. Md. Aminul Haque Bhuyan. (MSc.DAND, MCN, Ph.D)
Position - Professor
Organization — Institute of Nutrition and Food Science.
University of Dhaka. Phone: 9661900-59 Ext. 6264.
Signature
(Samia-Binte-Mahboob)