Andrew Meyers has over 20 years of experience in telecommunications and information technology management in the US Navy, including positions as a Communication Watch Officer on two aircraft carriers and as an EKMS Custodian, and is now seeking a position utilizing his expertise in areas such as network administration, help desk support, and electronic key management. He has a track record of leadership, customer service, and managing complex global IT projects, and is working towards a bachelor's degree in network security.

1. ANDREW G. MEYERS
8044 Lynnbrook Drive Phone: 757-617-5271
Norfolk, VA 23518 Email: ameyers1975@gmail.com
TE LE C OM M UNIC AT ION & INFORM AT ION TE C HNOLOG Y MANAG E R
A top-performing Telecommunications and Information Technology (IT) professional with more than 20 years of
military Telecommunications and Information Systems Technology experience. Experienced in providing Network
Security, System Administration, Video Teleconferencing (VTC) Coordination, and Electronic Key Management System
(EKMS) support. Track record of successes in leadership, customer relationship management, and development &
implementation of large, complex global IT and Telecommunications projects.
AREAS OF EXPERTISE
 Leadership & Training
 LAN/Network Administration
 Help Desk
 EKMS Management
 VTC Technology
 SIPRNET/NIPRNET
 Fiber Optics/Digital Microwave
 Tactical/Commercial Satellites
 Security Risk/Controls
MANAGEMENT & TRAINING EXPERIENCE
 Supported Liberty Tax Franchisee’s in U.S and Canada for all tech support issues. Remote WebEx into
Franchise computer’s to fix problems with their network, printer, and Liberty Tax Software. Supported
Liberty customers for online support for tax problems answering emails, chats, and phone calls.
 Supervised a team of 15 desktop support agents with troubleshooting tickets and issues users
are having with the ALMS (Army Learning Management System). The system for the Army Training Helpdesk.
 Supervised a team of 29 technicians in the operations and upkeep of sophisticated military
telecommunications systems onboard the USS George H.W. Bush (CVN 77).
 Delivered recurring training on telecommunications operations.
 Led a team of 14 technicians in the activation of pier T-1, Super High Frequency (SHF) Commercial
Wideband Satellite Provider (CBSP) and Defense Satellite Communication System (DSCS), and
International Maritime Satellite (INMARSAT) to support Navy and Joint worldwide operations.
 Responsible for training and management of 17 communications technicians, and the development of
20 Standard Operating Procedures for the Communications Division covering all communications
circuits and systems onboard the USS Nitze (DDG 94).
NATIONAL SECURITY TELECOMMUNICATIONS EXPERIENCE
 Performed EKMS Vault Management and Oversight of 11 Local Elements (Tier III accounts) to
include receipt, distribution and ordering of COMSEC keying material and equipment.
 Co-Managed, planned, and coordinated unit-level information systems security and integration
across platforms, fleets, and services; ensured proper security, distribution, handling, accounting,
reporting and control of Communications Security (COMSEC) materials, systems, and equipment.
 Supervised and maintained communications for over 3,500 circuits supporting Defense Information
System Agency (DISA) and Naval Tactical users. Configured Circuit Emulation (CEM) Routers
supporting applications such as Gate guard, FCC-100, and Video Teleconferences (VTC).
 Coordinated trouble-shooting efforts for outages with satellite Earth Stations for both CWSP and
DSCS for U.S. Naval Ships throughout the world.

2. Andrew G. Meyers Resume, Page 2
NETWORK ADMINISTRATION & HELP DESK EXPERIENCE
 Configure network software and hardware; initialize network servers, install network components,
peripherals, software, and operating systems. Trouble-shoot network hardware and operating
systems onboard the USS George H.W. Bush (CVN 77).
 Created, configured and maintained user profiles and group accounts for Communication Systems
while setting user and group permissions and restriction within Communications Systems.
 Successfully managed 1500 line items of classified and Controlled Cryptographic Item (CCI)
equipment and computers. Maintained a ZERO discrepancy rating.
 Provide assistance to other agents while troubleshooting tickets or issues users are having with
ALMS (Army Learning Management System). The system for the Army Training Help Desk.
WORK HISTORY
LIBERTY TAX TECH-SUPPORT/ONLINE SUPPORT, VA BEACH, VA SEP 2015- 2016
TECH SUPPORT/ONLINE SUPPORT TECHNICIAN
ARMY TRAINING HELP DESK, NEWPORT NEWS, VA 2014 – Present
HELP DESK SUPPORT AGENT
NAVY EXCHANGE(NEX), NORFOLK, VA 2013 – 2015
SALES ASSOCIATE IN ELECTRONICS SIGHT AND SOUND
US NAVY, USS GEORGE H.W. BUSH (CVN 77) 2011 – 2013
COMMUNICATION WATCH OFFICER/EKMS CUSTODIAN
US NAVY, NAVAL COMPUTER AND TELECOMMUNICATIONS AREA MASTER STATION ATLANTIC 2008 – 2011
COMMUNICATION WATCH OFFICER
US NAVY, USS NITZE (DDG 94) 2003 – 2007
COMMUNICATION WATCH OFFICER
US NAVY, USS GRASP (ARS-51), USS VALLEY FORGE (CG-50), NAVCOMTELSTA SD STRATCOMMU 1993 – 2003
INFORMATION SYSTEM TECHNICIAN
EDUCATION & TRAINING
Associate/Bachelors in Network Security (In Progress), Virginia Beach, VA
CISCO LAN/WAN Professional Training (1000 hrs of CISCO training), Orange County, CA
Associate in Information Systems, South University, Savannah, GA
Network Installation and Maintenance, United States Navy
Network Management, United States Navy
Information Systems Technician, United States Navy
Computer Information Systems Networking, United States Navy
Computer Systems and Organization, United States Navy
Electronic Key Management Systems (EKMS) Manager, United States Navy
Transmission Systems Technician, United States Navy
Global Command and Control System Manager, United States Navy