1. Samuel Mark Glasier
3-980 Cheapside St. London, ON. N5Y 4M5
Phone: (226) 376-2225
Email: sglasier@uwo.ca
Profile
A highly motivated professional who is driven to establish a successful career with a respected
organization. Varied work background provides an understanding of the need for hard work, dedication,
team work, passion and strong interpersonal skills in order to succeed.
Education
The University of Western Ontario - London
▫ Bachelor of Arts with Double Major in French Studies and English Language and Literature.
Ursuline College Secondary School- Chatham
▫ Key Accomplishment: Received French language certificate upon successful completion of the
French Immersion program.
Work Experience
Great-West Life – London (December 2016 – Present)
▫ Contract Client Service Representative responsible for processing withdrawals, transfers,
facilitating the process of members seeking assistance with online access, and providing a
friendly and excellent level of customer service to GWL's members
Chalifour Canada - London (June 2015-August 2015)
▫ Full-time Bilingual Switchboard Operator responsible for directing calls while remaining
informed regarding company absences and a knowledge of TIMBR Mart’s employees by
position within the company.
Alliance Icommunications - London (Jan.-Mar. 2015)
▫ Part-time French Customer Service Representative. Primary responsibilities included: speaking
to potential clients and cardholders regarding the issuance of a new American Express card.
This required maintaining confidentiality and accuracy within a scripted blueprint.
All-Pro Roofing - London (Oct.-Nov. 2014)
▫ Part-time general labourer and hot roofer. Learned the challenge of combining speed, accuracy
and safety in order to perform at a high level.
The Bradford Exchange - London (Apr.-Aug. 2014)
▫ Full-Time Customer Service Representative responsible for inbound calls and providing an
excellent quality of service for both English and French speaking clientele.
Union Gas Limited - Chatham (May-Aug. 2012) (May-Aug. 2010)
▫ Summer student positions performing active and demanding roles in Records Maintenance and
Central Cashiering. Responsibilities included sorting cheques, directing payments in a timely
fashion; reviewing access to information and mitigating the responsibility of maintaining
confidentiality within the Union Gas infrastructure.
YMCA London (Sept. 2011-Apr. 2012)
▫ Part-time lifeguard and swim instructor. Provided written progress reports to students and took
an active interest in helping students achieve the next aquatic program level.
Renaissance Personnel - Chatham (May–Aug. 2012)
▫ Full-time general labourer. Completed work on multiple solar farm projects in the area.
Interests and Activities
Bodybuilding, Nutrition, Poetry, Hockey, Exotic Animals, Motorcycles, Foreign Automobiles.
