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1. #CEOKIPATHSHALA
Capacity
Building in
Business
Presented by Sanjay Singh

2. Today's
Presentation
TOPICS TO COVER
Ability and Capacity
Types of Capacities in Business
Building Capacities
Capacity Building Metrics
Timeline for Capacity Building

3. Sanjay Singh
CEO COACH &
GROWTH CONSULTANT
Business Development and Growth Strategies
C O R E C O M P E T E N C Y
MDP Faculty of IIM Kolkota
Mentors brands like ICICI, Godrej, Amway, LG
Electronics, Nestle, Lemken, Stewols
A C H I E V E M E N T S

4. Why build capacity?
Y O U R B U S I N E S S W I L L D O M O R E O N L Y W H E N I T C A N D O M O R E

5. 10%
G R O W T H I N E X I S T I N G B U S I N E S S W I L L H A P P E N
Only when your capacity to do business will grow by at least 25%.

6. Ability &
Capability
(ABILITY + CAPACITY) =
CAPABILITY
Perfect practice will make your perfect.
Only practice may lead you to mastery of
imperfection.

7. INTROSPECTING SELF
What are the enterpreneurial capacities
that Ineed to develop?

8. Are you stuck
up with
today?
W H O T A K E S C A R E O F T O D A Y ?
W H O T A K E S C A R E O F
T O M O R R O W ?
W H O T A K E S C A R E O F D A Y
A F T E R T O M O R R O W ?

9. Do you decide
first
time, every
time?
a) Yes
b) No
c) Maybe. Will Think.
d) Later
e) Requires
discussion
f) Pass the Parcel

10. Do you think
fresh, think
big & think
future?
D O I N G S A M E T H I N G S
D I F F E R E N T L Y
In last 6 months, what is it that you have
started doing differently.
D O I N G D I F F E R E N T T H I N G S
In last 1 year , have you done anything
different in your business?
D O Y O U T H I N K A B O U T
F U T U R E ?
Give a 3 minutes presentation on your
business 20 years down the line.

11. Have you
mastered time
management?
Importance Vs Urgency
Authority and Delegation
Change Adaptability
Time for work, family, society and self

12. Do you believe
that you need a
team?
ARE YOU A TEAM MAN?
You or Your Team?
W H O W I L L M A K E Y O U W I N ?
Are you working on your business or are you
working in your business?
S E L F A S S E S S M E N T

13. Leadership Quality?
E X A M P L E
Do as I do?
It is never "Do
as I say?"
E M P O W E R
Everyone gets an
opportunity to exhibit
leadership skills. It has
nothting to do with
your designation.
E D U C A T E
Training your downline
is a an important part
of your leadership
quality .
E S C H E W
Always think about the
growth of your team in
your organisation.

14. T E A M W O R K
Every Team member is important.
T H I N K A H E A D
Pull the business with your thinking.
You are the engine and not the
coach.
D E C I S I O N M A K I N G
Deal in "Yes" or "No" only.
Ask all to discuss "problem" with
"proposed solution only"
T I M E M A N A G E M E N T
Invest in things which are important
but not yet urgent.
L E A D E R S H I P
Do as I Do?
I N N O V A T I O N
Think Fresh. Think New. Think Future.

15. CAPACITY TO PRODUCE
Consistently, Cost Effective, Customer
Centric, Lean Manufacturing

16. CUSTOMER FEEDBACK?
How do you take customer feedback?
Do you assume that you know?
CUSTOMER CENTRICITY
How do you ensure that your processes
are customer centric?

17. ENABLE SIX SIGMA
This is no rocket science. Go for it!
LEAN MANUFACTURING
How much of Lean Manufacturing do
you understand and implement?

18. What is Six Sigma?

19. The 5 Step Process
of Six Sigma

22. CAPACITY TO RETAIN
CUSTOMERS
Customer Satisfaction, Customer
Loyalty,Customer Experience, Customer
Centricity

28. CAPACITY TO ACQUIRE
CUSTOMERS
New Customer Acquisition

30. Reference
Selling
Vintage of Customer
Customer Satisfaction Index

33. CAPACITY TO MANAGE
FINANCE
Working Capital Management

37. CAPACITY TO MANAGE
CHANGE
The Science of Change

38. CAPACITY TO MANAGE
CHANGE
The Science of Change

39. CAPACITY TO MANAGE
CHANGE
The Science of Change

40. CAPACITY TO MANAGE
CHANGE
The Science of Change

41. CAPACITY TO MANAGE
CHANGE
The Science of Change

42. C A P A C I T Y T O
M A N A G E F I N A N C E
Working Capital Management
C A P A C I T Y T O
M A N A G E S E L F
Self Discipline
C A P A C I T Y T O R E T A I N
C U S T O M E R S
Customer Experience
C A P A C I T Y T O
M A N A G E
P R O D U C T I O N
Lean Management
C A P A C I T Y T O
A C Q U I R E
C U S T O M E R S
Market Outreach
C A P A C I T Y T O
M A N A G E C H A N G E
The Science of Change
Management

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