The document outlines an agenda for a Salesforce user group meeting including demos of Success Community, Klever (a knowledge sharing platform), and new features in Summer '13 like public knowledge for mobile, required fields, and an article tracking API. It also provides details on Klever which aims to increase productivity and reduce time to competency through knowledge sharing. The document concludes with an announcement of Dreamforce dates from November 18-22, 2013.

1. July 2, 2013
Salesforce Knowledge
User Group

2. Agenda
 Success Community Demo – Lynda King
 Klever Overview/ Demo – Phil Verghis
 Summer ‘13 – Demo – Francois Lopitaux
 Dreamforce Dates – Nov 18-22, 2013

3. Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may
contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ
materially from the results expressed or implied by the forward-looking statements we make. All statements
other than statements of historical fact could be deemed forward-looking, including any projections of
subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or
plans of management for future operations, statements of belief, any statements concerning new, planned, or
upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing
and delivering new functionality for our service, our new business model, our past operating losses, possible
fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of
our security measures, risks associated with possible mergers and acquisitions, the immature market in which
we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees
and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further
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annual report on Form 10-K for the most recent fiscal year ended January 31, 2010. This document and
others are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other press releases or public statements are not
currently available and may not be delivered on time or at all. Customers who purchase our services should
make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes
no obligation and does not intend to update these forward-looking statements.

4. Success Community
Demo
Lynda King
Sr. Manager, Knowledge & Community
Salesforce

5. We heard you and responded!
Help & Training
Answers
AppExchange
IdeaExchange
User Groups

6. Help
AppExchange
User Groups
IdeaExchange
Answers
……Introducing Success Community

7. Chatter Communities Tying it Together

8. Search
Consolidated across community properties
 Search across the
following objects:
Feed
Questions
Documentation
KB Articles
Known Issues
Ideas
Groups
People
Files
Appexchange
 Filter and narrow
search results

9. Customer Profile
community identity.
 Single Sign-on from
production org
 At a glance data metrics
 Consolidated profile with
AppExchange and
Community
 Links from Community profile
to H&T profile
 Included in global search

10. Responsive Design
Access the Community on the go.

11. We will be moving to Success Community soon!

12. Klever Overview &
Demo
Phil Verghis
CEO, Klever

13. KNOWLEDGE SHARING FOR ALL
PHIL VERGHIS | July 2, 2013

14. 15th Century
Businesses are run on 500 year
old accounting principles
Only 20% of value of the average US company can be explained by
balance sheet

15. 168 Spanish conquistadors
arrive in Peru
Waiting for them are 80,000 Inca troops
Yet, within 24 hours, more than 7,000
Inca warriors lie slaughtered.
The Emperor is captured.
16th Century

16. HEADING
Knowledge workers
say they don’t have access
to lessons learned in other
parts of the same organization
Confidential

17. Confidential
Organizations could
save and make millions
If they only knew
what they already know

18. HEADING
40% increase in productivity
70% reduction in time to competency
You need expensive, boutique consultants
Confidential
To get

19. HEADING
Confidential

20. HEADING
Confidential
We are a group of seasoned executives who love the art and science of
sharing knowledge and delivering value to customers. We commit to
creating a warm, vibrant community ensuring invaluable access to
knowledge, expertise and influence.

21. Confidential
Free Subscription
Organizational
Assessment
How are we doing? Customized step-
by-step guide
anyone can act on
Klever advisor
Klever community

22. getklever.com
demo

24. getklever.com
and get started
Go to
[@getklever] linkedin.com/
company/klever---knowledge-lever

25. HEADING
Questions?
Thoughts?
Ideas?
We are honored that you are part of what we hope
will be a completely new way of sharing knowledge.

26. KNOWLEDGE SHARING FOR ALL
getklever.com

27. Summer ‘13 Demo
Francois Lopitaux
Director - Product Management
Salesforce

28. Knowledge One (pilot)
Share Article via Public Link
Sharing Rules for Knowledge
Automatic Knowledge Filtering
Merge Field on Article
Report on Article Type
Public Knowledge for Mobile
Knowledge One (beta)
Smart Article Link
Article Tracking API
Required Field
Support 200k+ Articles
Synonyms 20,000+ (Pilot)
OR/AND with NLP (Pilot)
A Year of Innovation on Salesforce Knowledge

29. Public Knowledge for Mobile (PKB3)
Search, View Article, Contact
support from your phone
Live Agent integration
HTML5 application
Leverage Mobile features: geo-
localization, emoticon, photo upload
for better experience

30. Required Fields
New Option
available to
set a field as
required
Required field
appear with red bar
in Article Editor

31. Knowledge Tracking API
Article view count is going to be
increment by one for this article.
Article search is going to
be increment bye one
and search keyword is
going to be track

32. Smart Article Link
This is link is now a smart link. It will
automatically point to the latest
article version, stay valid even if you
update article url name and will work
on any channel.
Create link to
other articles
using Link
Editor

33. What’s coming in Winter’14? (Safe Harbor)
Knowledge One – GA
Support more field Type
on Article
Dependent pick list
Formula Fields
and more…

34. •
•
•
•
Knowledge Tools (Beta)