Handshaking is a common greeting gesture around the world. A firm handshake speaks to one's professionalism and confidence. There are 10 rules for a proper handshake including making eye contact, standing up, and ensuring a "web to web" contact between thumbs and fingers.
Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
The presentation is a guidebook for preparing a strategy on image management and personal branding for a non-profit (NGO) leader or a social entrepreneur.
Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
The presentation is a guidebook for preparing a strategy on image management and personal branding for a non-profit (NGO) leader or a social entrepreneur.
A motivation booster program on sales management. After this program you can observe a positive change in your sales force and see them performing in a high motivation level.
A must program for middle and junior management who are pursuing the sales to brush-up their roots.
Skilldom revolutionizes the way learning is provided. Skilldom endorses unique contextual methodology as opposed to a convetional approach to learning. Our solutions are innovative and highly interactive with rich graphics and game based learning.
Customer Service A GAME CHANGER,The Role of the Receptionist,Essential Skills and Duties,The Factors of The Voice,Professional Handling of Incoming Calls,Dealing with Anger,Communication,Why Communication Goes Wrong
Getting Communications Across, Personal Communication Style
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Simple strategies to flip your customer complaints into customer satisfactionHandleMyComplaint
Handle My Complaint knows that some businesses don't realise that resolving complaints quickly and effectively is a skill that can be learnt.
Here Handle My Complaint outlines its simple complaint resolution strategies to flip your customer complaints into customer satisfaction.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
A motivation booster program on sales management. After this program you can observe a positive change in your sales force and see them performing in a high motivation level.
A must program for middle and junior management who are pursuing the sales to brush-up their roots.
Skilldom revolutionizes the way learning is provided. Skilldom endorses unique contextual methodology as opposed to a convetional approach to learning. Our solutions are innovative and highly interactive with rich graphics and game based learning.
Customer Service A GAME CHANGER,The Role of the Receptionist,Essential Skills and Duties,The Factors of The Voice,Professional Handling of Incoming Calls,Dealing with Anger,Communication,Why Communication Goes Wrong
Getting Communications Across, Personal Communication Style
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Simple strategies to flip your customer complaints into customer satisfactionHandleMyComplaint
Handle My Complaint knows that some businesses don't realise that resolving complaints quickly and effectively is a skill that can be learnt.
Here Handle My Complaint outlines its simple complaint resolution strategies to flip your customer complaints into customer satisfaction.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
The art-of-handshake-and-eye-contact-in-businessLudwig Eckl
Statistics show that only about 7% of the emotional meaning in a message is composed of the actual words we use. About 38% in communication is through the tone of our voice and 55 % comes through nonverbal communication, which includes facial expressions, gestures and posture. Handshakes and a proper eye contact are part of that 55%
The prose and cons of different styles of handshakes. and the specific handshake styles acceptable in corporate word. Also the solutions to some of your problems while handshake.
3. Business Card Protocol
Here are 10 tips on business card savvy
1. Always carry your cards in a professional looking business card case.
This keeps the cards from getting bent up and soiled.
2. Present the card with your right hand with the lettering face up to the
Receiving party.
3. Never write on someone else's card in their presence. You can write on
it as soon as you are by yourself to make note of important items to be used
at a later date.
4. When presented with a card, look at it briefly before putting it away, and
Possibly comment about something on the card. This lets them know you are
Paying attention and are interested in them.
5. When accepting a business card, place it in your breast pocket, wallet or
even in your own card case, showing that you value it.
6. Cards are given at the beginning of the meeting. When this happens, you
can place each card on the table in front of you. As with several, place them
in order of your guests to help you remember names (Japanese do this).
7. Usually the higher ranking person starts the process. The person of high
Position should ask for your card first.
8. In a social situation or a party, cards should be exchanged in private.
9. Whether at a formal dinner or McDonalds, business cards should never be
Brought out during the meal.
10. Cards should be exchanged between two individuals at a time, not
Scattered about in a large group. People may assume you are trying to sell
Them something and it may devalue your card.
First Impressions
Copyright ® 2002 by the Charleston School of Protocol and Etiquette, Inc.
www. CharlestonSchoololProtocol.com