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Sales in the 21st Century
Topics
1. How to use technology to develop sale opportunities
2. How to use technology to build customer relationship
Personal Profile
Current Position:
1. Chairman & CEO- Century 21 Fortuna Investment
2. Member of CVEA (Cambodian Valuers & Estate Agents
Association)
3. Member of BNI CEO Chapter (BNI- Business Network
International)
4. Member of CIC (Cambodia Investor Club)
5. Member of CJBI (Cambodia-Japan Association for Business &
Investment)
6. JCI Senator (JCI- Junior Chamber International)
7. Founding Member of JCI Cambodia
Personal Profile
Previous Position:
1. President- BNI CEO ChapterMember of CIC (Cambodia Investor
Club)
2. President- JCI Cambodia Phnom Penh Chapter
3. Managing Director- 3V (Cambodia) Co., Ltd.
4. Representative- Hutchison Global Communications
5. International Roaming Manager- Mobitel company
6. Technical Manager- Bayon Satellite Earth Station (MPTC-
Ministry of Posts & Telecommunications of Cambodia)
Personal Profile
Graduation:
1. Master of Business Administration- Pannasastra University of
Cambodia
2. Master of Science- State Academy of Services, Moscow, Russia
Contact:
Email: va.vireak@c21fortuna.com
Facebook: www.facebook.com/3VCambodia
LinkedIn: www.linkedin.com/in/vireakva
Website: c21fortuna.com
www.facebook.com/Century21FortunaInvestment/
Phone: 023 5381 999
Benefits of Technology in Business
• Increased Productivity
• Reduced Costs
• Increased Collaboration
• Increased Communication
• Better Customer Experience
Technology to Improve Your Business
State of Technology Today:
• Social
• Mobile
• Cloud
Sales Pipeline
Communication Network
Communication Channel
Online Platform
Backoffice Platform
Microsoft Products
Back office Platform
Google Products
Social Media Platform
Social Media
Cloud-based Platform
Cloud Storage
Collaboration
Collaboration
Mobile apps for Sales
Customer Relationship Management
Customer Relationship Management
Electronic Signature
E-commerce
E-commerce
Online hotel booking
AirBNB, Uber, etc.
Century 21 Fortuna- website
http://c21fortuna.com/
Century 21 Fortuna- Facebook page
www.fb.com/Century21FortunaInvestment
Facebook- CVEA Group
LinkedIn- Real Estate Investor group
Google Drive
Listing properties on Google map
Google map
Google map, Google Earth, Google Street View, etc.
Communication Channel
Communication Channel
How Technology Improves Customer Service
Customer Service Technology:
• Websites, social media pages (FB, LinkedIn, Google page,
etc.) to answer questions.
• E-mail
• Communications (SMS & other channels)
• Software such as CRM tools for relationship management
Leverage technology to enhance customer experience
• CRM tools for relationship management
• Marketing tools to engage with customers
• Online survey tools and customer satisfaction tools
• Web analytics and tracking tools
THANK YOU!

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Sales in the 21st century