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Sales energy modules
The document contains summaries and contact information for various sales, marketing, and customer service training modules provided by Sales Energy Training. Topics include reasons why sales and marketing departments clash, elements of a strong company culture, handling difficult employee types, boosting sales energy, common mistakes to avoid in sales and marketing, techniques for closing deals, building self-confidence, motivating yourself, increasing sales, managing slow or dissatisfied customers, improving meetings, building customer loyalty, keeping customers from leaving, understanding what customers care about, outstanding customer service, gaining customer insights, and turning customers into salespeople through testimonials. Contact information is provided to learn more about training modules.
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Sales energy modules
- 1. Sales Energy Training Samplesof modules available for training. Contact details: seglawisdom@gmail.com seglawisdom@yahoo.com www.facebook.com/SalesEnergyTraining
- 2. Why Sales HatesMarketing: 9 Reasons SEGLA NAYON SEGLA | SALES ENERGY II | H & J F
- 3. 10 Elements ofGreat Company Culture SEGLA NAYON SEGLA | WORKPLACE ENERGY | H & J F
- 4. 10 Difficult Employees (and How to Handle Them) SEGLA NAYON SEGLA | WORKPLACE ENERGY | H & J F
- 5. Creating an ExceptionalWorkplace SEGLA NAYON SEGLA | WORKPLACE ENERGY | H & J F
- 6. Tricks to BoostYour Sales Energy SEGLA NAYON SEGLA | SALES ENERGY II | H & J F
- 7. 10 Common SalesMistakes to Avoid SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 8. Most Common MarketingMistakes SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 9. Quick Win SellingTechnique SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 10. DeMarketing or MarketShare Attrition? 5 Reasons You're Getting Stalled SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 11. Most Powerful SalesTools SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 12. How to Sellif You Hate Selling SEGLA NAYON SEGLA | SALES ENERGY II | H & J F
- 13. How to SellAgainst a Competitor SEGLA NAYON SEGLA | SALES ENERGY II | H & J F
- 14. Essential Rules forInitial Sales Calls SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 15. Easy Trick toAvoid a Price War SEGLA NAYON SEGLA | SALES ENERGY II | H & J F
- 16. 5 Easy Waysto Close a Deal SEGLA NAYON SEGLA |SALES ENERGY | H & J F
- 17. Building Self-Confidence: TheMental Tricks SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 18. Motivating Yourself in30 Seconds SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 19. 8 Easy Waysto Increase Sales SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 20. 12 Easy Waysto Increase Sales SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 21. Ways to Nudgea Slow Customer SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 22. 9 Dumb Waysto Ruin a Meeting SEGLA NAYON SEGLA | CORPORATE ENERGY | H & J F
- 23. Ways to BuildCustomer Loyalty SEGLA NAYON SEGLA | SERVICE ENERGY | H & J F
- 24. Best Way toKeep Customers From Leaving SEGLA NAYON SEGLA | SERVICE ENERGY | H & J F
- 25. Things Customers CareAbout SEGLA NAYON SEGLA | SERVICE ENERGY | H & J F
- 26. Secret to OutstandingCustomer Service SEGLA NAYON SEGLA | SERVICE ENERGY | H & J F
- 27. Make Customers Loveyou: Customer Dos & Don'ts SEGLA NAYON SEGLA | SERVICE ENERGY | H & J F
- 28. Know Exactly WhatYour Customers Are Thinking SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 29. What's Going OnIn Your Customer's Head? SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 30. Secrets to GetInside Your Customers' Heads SEGLA NAYON SEGLA | SALES ENERGY | H & J F
- 31. Customer Testimonials: Turn YourBiggest Fans Into Salespeople SEGLA NAYON SEGLA | SERVICE ENERGY | H & J F
- 32. Who is aBusinessman? As presented by Segla Nayon Segla
- 33. Highlight from trainingmodules
- 34. 2. Think Visual Aonce stationary and paper goods store owner who took pictures of all her customers, giving them hats and funny glasses to put on. Then she had those pictures laminated, cut out, and posted throughout the product aisles. When new customers walked through the store, they'd recognize people they knew. (It also showed how many "happy" customers shopped at the store.)
- 35. 3. Suppress yourinternal dialogue. • While somebody else is talking, it's deceptively easy for your mind to take control by mentally finishing the customer's sentences and deciding what you're going to say next. Other people sense that you're doing this, realize that they haven't been heard, and resent you for being disrespectful. • Therefore, when you're listening, put your mental focus on the actual words that the customer is saying. Imagine yourself listening to an audio book or radio program that's so engrossing that it takes you out of yourself. • Again, this takes some practice.
- 36. 4. Send Themto the Source • After every sale, follow up with your customers to ask, "Is there anything we could do to serve you better?" Then, if the customer is satisfied, take that moment to ask to use them as a referral. Write a short case study on the experience, and keep it on hand. That way you can provide a list of customer references to any prospective buyer.
- 37. 2. Respond tocomplaints quickly and courteously with common sense and you will improve customer loyalty • Its been found that customers reward companies that quickly solve problems by remaining loyal customers. A speedy response can add 25 percent to customer loyalty. Toyota Motor Sales USA, Inc. has adopted a formula for customer satisfaction; doing the job right the first time + effective complaint management = maximum customer satisfaction/loyalty. You can develop the same kind of loyalty and trust from the public if we match or exceed the best-in-business.
- 38. Don’t Forget AboutGathering Client Feedback • It is important for service-oriented organizations to regularly gather feedback from their clients. Unfortunately, too many organizations don’t bother to check in with their clients to see how things are going. The feedback you gather from clients will help in many ways, including…
- 39. 2. Operations Managers mustuse every resource (human and otherwise) strategically.
- 40. 3. Suppliers Executives muststrengthen a firm's role in its industry's supply chain.
- 41. 4. Business partners Companiesmust balance alliances and rivalries.
- 42. 5. Customers Retailers andwholesalers worry about how customers will perceive their decisions.
- 43. 6. Competitors Executives worryabout other companies stealing business
- 44. 7. Globalization Companies mustadapt to far-flung risks and opportunities
- 45. 10. Career Workers ofall levels are always positioning for their next job assignment.
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