The Sales Cloud provides sales teams with a comprehensive set of tools to improve sales productivity, collaboration, and customer relationships. It includes features like accounts and contacts management, marketing automation, opportunity and quote tracking, approval workflows, real-time analytics, and integration with social and mobile technologies. Salesforce.com customers report significant improvements in key metrics like forecast accuracy, win rates, productivity, and revenues after implementing the Sales Cloud.

1. The Sales Cloud
Running a productive sales organization can be nerve-wracking: trying to grow your business, putting effective
sales processes in place, and giving your sales reps the tools they need to be successful. In today’s hectic world,
how do you give your reps more time in front of customers while getting them to collaborate and sell as a
team? And how do you do everything with less money, fewer resources, and lower risk?
Many sales organizations are turning to the Internet—“the cloud”—for fast, easy access
to the tools and services they need to build closer relationships with customers, without
“ We increased our
close rate by 17% with
”
the risk and expense associated with traditional software. The cloud is connecting sales
reps to information, colleagues, partners, and prospects they would never find otherwise. the Sales Cloud.
Welcome to the Sales Cloud, where sales reps have all the tools they need to be more Phill Spalding
Broker Development Manager
productive, more collaborative, and sell more effectively. The result: stronger connections
Allianz Commercial
with customers, higher win rates, and more closed deals.
Email &
Workflow & calendaring Content
approvals library
Jigsaw Real-time
data services analytics
Opportunities Partners
& quotes
TM
Marketing Social
& leads
Accounts AppExchange
& contacts
The world’s leading sales application
The Sales Cloud is the trusted sales application for more than 77,000 salesforce.com customers around the world.
Salesforce.com created the Sales Cloud to be as easy to use as a consumer Web site like Amazon.com. Today, the
Web continues to evolve and is connecting the masses through social networks and online communities, and it’s
delivering up-to-the-minute information right to you, instantly.
Naturally, the Sales Cloud has moved forward too. The Sales Cloud helps both sales reps and managers do what
they need to do: sell. Plus, get the next generation of collaboration tools with Salesforce Chatter. Stay on top of
everything that’s happening in your deals, in real time, with Chatter. Updates on people, documents, accounts,
and deals are pushed to you immediately in your Chatter feed.
And thanks to cloud computing, the Sales Cloud frees companies from the hidden costs, high failure rates,
unacceptable risks, and drawn-out implementations of traditional CRM software. In an April 2010 salesforce.com-
sponsored survey by MarketTools, Inc., nearly 4,000 salesforce.com customers reported average improvements of
38 percent in forecast accuracy, 21 percent in sales win rates, 31 percent in sales productivity, 28 percent in lead
conversion rates, and 26 percent in sales revenues.

2. Everything you need. All in one place.
Comprehensive and easy to customize, the Sales Cloud delivers information to you in real time. Whether you’re
in the office, on your mobile device, or offline, in the Sales Cloud you’ll find the tools managers and reps need to
improve visibility, build stronger relationships, and close more deals.
“
▪▪Chatter – Collaborate on what matters most to you at work. Get updates on
people, data, and documents through real-time feeds, where all the information The Sales Cloud
you need is pushed straight to you. gives Avis Budget
▪▪Accounts & contacts – Maximize sales rep productivity with a 360-degree view 100% visibility into
of each customer for deep knowledge of every account and contact.
approvals and
”
▪▪Marketing & leads – See which of your marketing efforts leads to the most stage tracking.
sales with a single system for managing and tracking multi-channel marketing
campaigns from lead to close. Alyssa Andersen
Director of Sales Resources
▪▪Opportunities & quotes – Have a single place for updating deal information, & Development
recording customer interactions, tracking competitors, and creating quotes. Get Avis Budget Group
at-a-glance visibility on that critical deal.
▪▪Workflow & approvals – Streamline pricing approvals to speed up your deal cycles and automate follow-up
tasks to boost sales effectiveness. Now, you’re in business.
▪▪Email & productivity – Remove the barriers to CRM by combining the desktop apps your reps already use
in one spot. The Sales Cloud works seamlessly with Microsoft Office, Lotus Notes, and Google Apps.
▪▪Jigsaw data services – Your CRM data just got a whole lot better with real-time business contact info and
automated data hygiene. Discover new contact data, and turn previously unusable records into new leads.
▪▪Content library – Give your reps instant, easy access to the best sales presentations and collateral. Share
what works with the team and keep reps on message and selling with confidence.
▪▪Real-time analytics – Get a comprehensive, real-time view of your business. Managers, executives, and reps
are only a few clicks away from the insight needed to make smart business decisions and accurately estimate
future sales.
▪▪Partners – Get unparalleled, real-time visibility across all channels. Share information and collaborate
instantly with partners on contacts, deals, opportunities, and products.
▪▪AppExchange – Extend the Sales Cloud to financial services, human resources, or analytics. Browse among
hundreds of applications on the AppExchange, salesforce.com’s popular marketplace of cloud computing
apps. Try them, and then deploy when you’re ready.
▪▪Force.com cloud platform – Tailor the Sales Cloud to work for your business. Customize with clicks, add
any business process, and control who sees what. You can even build your own apps to extend your solution.
Only with salesforce.com
Step up to today’s technology with the Sales Cloud, where work is easier and more productive thanks to
across-the-board visibility, unique customization to your business needs, and improved collaboration to sell
more, faster.
Other industry leaders like Cisco, Dell, and NBC Universal trust us to help take their sales success to the next
level. That’s why the Sales Cloud is the most popular sales application among sales organizations of all sizes.
Win more business with the Sales Cloud. Get started today.
To be part of the Sales Cloud, visit:
www.salesforce.com/salescloud
For More Information Corporate Headquarters Global Offices
Contact your account executive to learn The Landmark @ One Market Latin America +1-415-536-4606
how we can help you accelerate your Suite 300 Japan +81-3-5785-8201
CRM success. San Francisco, CA, 94105 Asia/Pacific +65-6302-5700
United States EMEA +4121-6953700
1-800-NO-SOFTWARE
www.salesforce.com
Copyright ©2010, salesforce.com, inc. All rights reserved. Salesforce.com and the “no software” logo are registered trademarks of salesforce.com, inc.,
and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
DS_SalesCloud_2010-06-07