The document discusses the benefits of cloud computing including lower total cost of ownership, faster time to value, and scalability. It highlights Salesforce.com's real-time cloud platform which provides applications, platforms and infrastructure as a service with features like unlimited customization, real-time analytics, workflow automation and 750 integrated applications. Customers across various industries have succeeded using Salesforce.com's cloud solutions.

1. Welcome to the Real-Time Cloud<Name><Title>

2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist1960’sMainframe1980’sClient/serverTodayEnterprise Cloud ComputingForecast for software: cloudy.

4. Applications Moving to the Cloud1960’sMainframe1980’sClient/serverTodayCloud Computing Applications

5. 1960’sMainframe1980’sClient/serverPlatforms Moving to the CloudTodayCloud Computing Platforms

6. The Cloud Computing ModelMulti-tenantAutomatic UpgradesPay-as-you-goElasticNo Capital ExpenseModest Operating ExpenseScales With Your BusinessGreat for times like these.Yefim Natis, VP, Distinguished Analyst

7. The Cloud Delivers Fast Time to ValueSoftwareCloud ComputingAutomated UpgradesLarge Operating ExpensesCloud Computing ValueValueValueTimeNo Capital ExpensesUpgrade ExpenseLarge Capital Expense & High RiskAverage 51% ROI within 12 Months253% of software projects cost 189% of original estimate11 Standish Group, Chaos Report 20062 Third-Party CustomerSat Research on 3,500 Salesforce.com customers, December 2008

8. The Cloud Delivers Lower TCOCloud Computing: 46% Lower TCO1On Premises = Hidden CostsLicensesNo Upfront License FeesNo Hardware InfrastructureLower Implementation CostsFree UpgradesNo Ongoing Maintenance FeesPredictableHardwareConsultantsInfrastructureMaintenanceDedicated StaffUpgrades1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs

9. Customers Succeed Immediately in the CloudRapid Implementation800 subscribers live in45 Days26 subscribers in4 Days~4,000 subscribers live in 4 MonthsFast Business ResultsIncreased sales 30%Increased customer satisfaction rating to 92%Improved revenue visibility to 1% variance

10. First Cloud Company to Exceed:$1.1 Billion +305290276263Annual Revenue248217192177Quarterly Revenue ($M)1621441301181059183726455464135FY2005FY2006FY2007FY2008FY2009FY2010Revenue through fiscal quarter ended 1/31/09

11. Strong Growth in New Customers59,300+55,400Paying Customers41,00029,80020,50013,9002010200920082007200620052004200320022001Fiscal Year

12. The Cloud Serves Companies of Every SizeENTERPRISEMID-MARKETSMALL BUSINESS

13. 1/1/1 Model for Strategic Corporate Philanthropy1%TimeEquityProduct140,000+ hours community service6,000+ non-profit organizations$14 million+ grants

14. The Real-Time CloudThe world’s most complete cloud applications (software-as-a-service)The fastest way to build apps on a cloud platform (platform-as-a-service)Real-time cloud infrastructure(infrastructure-as-a-service)

15. The Real-Time CloudISO 27001 Certified SecurityProven, Real-Time ScalabilityProvenReliabilityReal-Time UpgradesReal-Time Query OptimizerReal-Time Sandbox EnvironmentsSalesforce to SalesforceProven Real-Time Integration3 Global Data Centers & Disaster RecoveryReal-Time Transparent System StatusMultitenant Kernel

16. The Real-Time CloudUnlimited Real-Time CustomizationGranular Security & Sharing Real-Time Workflow& ApprovalsProgrammable User InterfaceProgrammable Cloud LogicReal-Time Mobile DeploymentReal-Time Analytics750+ Integrated ApplicationsIntegrated Content LibraryReal-Time Web SitesISO 27001 Certified SecurityProven, Real-Time ScalabilityProvenReliabilityReal-Time UpgradesReal-Time Query OptimizerReal-Time Sandbox EnvironmentsSalesforce to SalesforceProven Real-Time Integration3 Global Data Centers & Disaster RecoveryReal-Time Transparent System StatusMultitenant Kernel

17. The Real-Time CloudUnlimited Real-Time CustomizationGranular Security & Sharing Real-Time Workflow& ApprovalsProgrammable User InterfaceProgrammable Cloud LogicReal-Time Mobile DeploymentReal-Time Analytics750+ Integrated ApplicationsIntegrated Content LibraryReal-Time Web SitesISO 27001 Certified SecurityProven, Real-Time ScalabilityProvenReliabilityReal-Time UpgradesReal-Time Query OptimizerReal-Time Sandbox EnvironmentsSalesforce to SalesforceProven Real-Time Integration3 Global Data Centers & Disaster RecoveryReal-Time Transparent System StatusMultitenant Kernel

19. The World’s Most Complete Sales ApplicationIntegrated Content LibraryAppExchangeEmail & ProductivityReal-Time Approvals & WorkflowGeniusLeads & CampaignsAccounts & ContactsForecasting & AnalyticsOpportunitiesPartners

20. Manage All Your Accounts & ContactsMaximize Rep ProductivityGain a 360°customer view

21. Plan account strategies

22. Log calls, emails, tasks, and events

23. Track activity historyAccounts & Contacts

24. Generate More Leads and Align Marketing with SalesLeads & CampaignsGrow the Sales PipelineAttract leads with Google AdWords

25. Manage multi-channel campaigns

26. Capture and route leads automatically

27. Measure return on marketing spendTurn Opportunities Into Closed BusinessClose Deals FasterIntegrate your sales methodology

28. Track products, pricing, and discounts

29. Track competition and win-loss ratiosOpportunitiesOpportunity Stage

30. Forecast and Analyze Your Sales in Real-TimeMaximize Forecast Accuracywith customizable forecastingGain Real-Time Visibility into performance, pipeline, revenue, win rates, and activitiesForecasting & Analytics

31. Automate Your Approvals and Business WorkflowApproveNo Action For 2 DaysRequest ApprovalSend to VPApproveReal-Time Approvals & WorkflowYesSend to AccountingMaximize Sales EfficiencyStreamline pricing approvals to increase deal velocity

32. Automate follow-up tasks to improve sales effectivenessWork Seamlessly with Office Productivity AppsSpend More Time Selling When all your desktop apps work togetherEmail & ProductivityMicrosoft OutlookLotus NotesGoogle Apps

33. Integrated Content Library for Sales & MarketingIntegrated Content LibraryWin More DealsDeliver the right message with the latest content

34. Assemble the perfect pitch

35. Use the best collateralLeverage the Collective Genius of Your OrganizationGeniusClose More BusinessFind experts in your company who have closed deals like yours

36. Get smart about which sales strategies work

37. Get smart about which content worksIndustry expertProduct expertPricing expertMid-marketexpert

38. Exchange Information with Your Partners in Real-TimeWork More Effectively with PartnersReal-time sharing & collaboration

39. Share contacts, leads, opportunities, & product dataPartnersYour CompanyYour Partners

40. Extend Your Sales Cloud with The AppExchangeAppExchangeExtend Success with Integrated AppsBest-in-class CRM & Non-CRM Apps

41. Add sales compensation, sales operations, or contract apps

42. View, Try, Install

43. Reviewed by Salesforce.com750+ Apps25,700+ Customers have installed one or more apps

44. Salesforce.com Customers Succeed in the Sales CloudAverage Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December 2008

45. Dell Manages a Global Organization in the Sales CloudOne Global CRM15,000 Successful Sales Users Across 20 Countries10% Increase in Sales Productivity$1 Billion in Approved Partner Deal Registrations- Michael Dell

46. Dr Pepper Snapple Gains Key Sales Insights From the Sales Cloud300 sales reps track 10,000+ accounts across the Fountain Sales and Bottles & Cans divisionsHundreds of dashboardstrack key KPIs like sales call volumeScheduled email dashboards alert the teams and drive accountability

48. Yesterday’s Contact Center Needs to EvolveBut customers are hereCompanies invested hereDiscussion GroupsPartner WebsitesContact CenterSocial Communities

49. Customer PortalIdeasChatSearchPartnersEmailJoin the ConversationCall CenterSocialService Cloud Manager

50. Answer Every Question with Leading Knowledge Base Find Answers FastOnly Relevant AnswersScales MassivelyIntelligentCustomersAgentsPartners

51. Run Your Call Center in the CloudResolve Cases FasterAgent Console

52. Complete Case Management

53. CTI Integration

54. Workflow and EscalationCall Center6,800+ Customer Call Centers

55. Turn Emails Into CasesDeliver Higher Service QualityCapture every customer inquiry in real-time

56. Let customers contact support on their time, on their deviceEmail

57. Integrate with Chat for Real-Time ServiceMaximize Agent ProductivityHandle multiple cases at onceMaximize Customer SatisfactionServe customers in real-timeChat

58. Lower Costs with a Customer PortalDeliver Higher Quality ServiceServe customers 24/7

59. Build a customer communityLower Service CostsCustomer Portal$7.5050¢Call Center InteractionSelf-ServiceInteraction

60. Engage Your Customers With IdeasFind the Best IdeasSource customers for ideas

61. Let customers discuss & vote on ideas

62. Build an online communityIdeasOnline blog by Angela Vargo, June 2008

63. Share Cases and Information with PartnersDrive better service through partnersIncrease efficiencies in working with partnersDistributorsResellersPartnersVendors

64. Join Customer Conversations in Facebook and TwitterCapture customer conversations and knowledgeShare knowledge with your customersSocial

65. Help Your Customers Find Knowledge with GoogleSearchPublish your knowledge, ideas, and content on your public web site…… so Google can help your customers find the answerKnowledgeIdeasContent

66. Qualcomm Opens New Support Channel In One Week20,000 customers (engineers) that require 24/7 tech supportDeployed first customer portal In 1 weekMade the latest answers easy to findReduced IT CRM support costs by 60%$11B Chip ManufacturerMark SilberIT Systems Architect

67. Salesforce Helps NJ Transit Keep Rolling150 Customer Service Agents600% More Inquiries Handled0 New Agents Required36% ImprovedResponse TimeTim Wierzbicki,Manager

69. The Real-Time CloudUnlimited Real-Time CustomizationGranular Security & Sharing Real-Time Workflow& ApprovalsProgrammable User InterfaceProgrammable Cloud LogicReal-Time Mobile DeploymentReal-Time Analytics750+ Integrated ApplicationsIntegrated Content LibraryReal-Time Web SitesISO 27001 Certified SecurityProven, Real-Time ScalabilityProvenReliabilityReal-Time UpgradesReal-Time Query OptimizerReal-Time Sandbox EnvironmentsSalesforce to SalesforceProven Real-Time integration3 Global Data Centers & Disaster RecoveryReal-Time Transparent System StatusMultitenant Kernel

70. Programmable User InterfaceAppExchangeReal-Time Mobile DeploymentReal-Time Workflow & ApprovalsReal-Time Web SitesProgrammable Cloud LogicIntegrated Content LibraryThe Fastest Way to Build Custom Cloud AppsGranular Security & SharingReal-Time AnalyticsUnlimited Real-Time Customization

71. Unlimited Real-Time CustomizationEasy, Real-Time Customization for Managing All Your DataYour DatabaseUnlimited Custom Objects & FieldsBuild any TableAdd any FieldAutomatic Audit History TrackingAutomatic Performance Tuning14,700,000+ Customer Customizations510,000+ Custom Objects (Tables)

72. Programmable User InterfaceMaximize User Productivity with the Right UICreate Any User InterfaceUse Code to Create Any PageUse Clicks to Create New FormsComponentized InterfaceCreate Interfaces for Mobile Devices180,000+ Custom User Interfaces

73. Programmable Cloud LogicFast Application Developmentwithout the Cost of InfrastructureProgrammatic Business LogicComplex Transactional LogicStored ProceduresTriggersData Validation45,000,000+ Lines of Apex Code

74. Real-Time Workflow and Approvals EngineAutomated Business Rules through Point-and-Click WorkflowSend BackNoReal-Time WorkflowTime-Based TriggersApprovalsFormula-basedOutbound MessagingApproveNo Action For 2 DaysRequest ApprovalEscalateApproveYesSend to Accounting220,000+ Custom Workflow Rules

75. Real-Time WebsitesNow in Developer PreviewLower Costs & Increase Speed of Development Deploy Your Apps Instantly to the WebConnect Your Apps with Your WebsiteCollect CRM Data from the Web1,600+ Developer Sites

76. Real-Time Mobile DeploymentHave us show you how Salesforce uses MobileWrite OnceRun EverywhereAvoid the hassle of developing apps across multiple devicesRun your mobile and desktop apps on one platformReal-Time app deploymentAvailable for all major device platformsWorks seamlessly online or offline

77. Integrated Content LibraryShare the Best Content Across Your CompanyTagging, Ratings, & CommentsSubscriptionsFull Text SearchComplete Security and SharingAssemble & Publish ContentTrack Content UsageIntegrated Content Library

78. Real-Time AnalyticsReal-Time Visibility with Easy to Create ReportsCustomizable by Business UsersReal-Time ReportingIntegrated Analytics Across All AppsSecurity ControlsMobile AccessEmail Dashboard DeliveryReal-Time UpdatesReal-Time Updates

79. Granular Real-Time Security ModelFlexible Data Sharing with Point-and-Click RulesField, Object and Record-Level ControlSharing Across All AppsCustom Rules Across Roles & ProfilesIntegrated with API, Reporting & Search

80. 750+ Integrated ApplicationsYour Choice of 750+ Partner ApplicationsTrusted Native AppsReviewed by Salesforce.comView, Try, InstallBuilt on Force.comBest-in-class CRM & Non-CRM Apps750+ Apps200+ Native Apps

81. Fastest Way to Build AppsMonths/ Years to BuildBuild DatacenterBuild AnalyticsBuy ServersBuild SecurityBuild SearchBuild WorkflowBuild SharingDeploy MobileBuild AppGlobalizeDays/Weeks to BuildBuild Apptime

82. EA Runs Their Business in the Gaming CloudGabrielle ToledanoCustomer Hero