Nirvesh Sooful
                     Board Member, it4ALL
         Chief Technology Officer, Satinlink Technologies
       ...
Been involved in the IT industry for
 
     approximately 20 years
     Joined Local Government in 1997 as Director:
 
 ...
Challenges facing cities

    ◦ Globally
    ◦ Nationally
    ◦ Locally
    The emerging agenda for local government

  ...
Cities and towns are growing (size and influence)

    (The world is becoming more urban)
    Devolution of functions to ...
“Sub-saharan Africa runs the risk of being virtually deleted from a
world economy that increasingly is being driven and sh...
Increasing pressure to consider alternate service delivery -

    i.e. find creative methods through which municipalities...
Employee disillusionment/ uncertainty

    Organisational decay

    Lack of common service delivery standards

    acr...
Is about the social and                The role of ICT within this

    economic development needs                       ...
Citizens and businesses


                    Target:                      Target:                                 Target:...
Pursuing a buy Vs build philosophy with regards to

    application software.
    Focus on customer and network-based sol...
Efficient and Effective Administration:




Billing to sundry debtors
                                                    ...
Efficient and Effective Administration:



                       How was the benefit realised?
                        • ...
Efficient and Effective Administration:




                               Cash Position - City of Cape Town
             ...
Efficient and Effective Administration:
                                                        No Txns per Day
          ...
Citizens and businesses


                    Target:                      Target:                                 Target:...
Improved Governance and Customer Service



    Allow Citizens to contact the City via any channel and at any office,

  ...
Improved Governance and Customer Service

          Consumption History
                Account Balance.

                ...
Improved Governance and Customer Service

         Spatial, Dashboard eg. Balanced Scorecards, Graphical




             ...
Improved Governance and Customer Service


We are learning that Citizen Value leads to Citizen Loyalty.

      Citizens de...
Citizens and businesses


                    Target:                      Target:                                 Target:...
Social and Economic Development




    Objective: to ensure that all citizens of Cape

    Town have access to basic inf...
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Our projects have resulted in tangible benefits to
       real people across all communities
Social and Economic Development




    100 communities connected

    (500+ access points)
    + 90 000 users. Rapid gro...
Social and Economic Development




                                 Innovative Development Solutions



it4ALL           ...
Social and Economic Development


    Entrepreneur Support and Business Development:

    Digital Business Centres
     ◦...
Social and Economic Development



    Digital communications are the basis of the

    modern knowledge economy
    Digi...
Social and Economic Development



    The total contribution to GDP is expected to amount to

    R225m in 2007/08, R483...
Citizens and businesses


                    Target:                      Target:                                 Target:...
Innovative Development Solutions



it4ALL   S outhern
          Ambitions    Reg No. 2004/067721/23
Thank You
                  Questions/
                  Discussion

                         Contacts:
                  ...
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Case study: ICT as the key ingredient of your city development strategy

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Case study: ICT as the key ingredient of your city development strategy. Presented at the City Development World Africa 2008 conference

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Case study: ICT as the key ingredient of your city development strategy

  1. 1. Nirvesh Sooful Board Member, it4ALL Chief Technology Officer, Satinlink Technologies Director: Strategy, Hetu Consulting Managing Director: Southern Ambition Innovative Development Solutions it4ALL S outhern 1 2/21/2009 Ambitions Reg No. 2004/067721/23
  2. 2. Been involved in the IT industry for  approximately 20 years Joined Local Government in 1997 as Director:  IT for Cape Metropolitan Council (CMC) 2000 – seconded to Unicity Commission  (Unicom) to develop strategy roadmap for the new “megacity” 2001 – Interim Manager: ICT for the  amalgamated City 2002 – July 2008: CIO of the City of Cape Town  Nirvesh is the architect and driver of the City’s Smart City strategy, which Communications Minister Ivy Matsepe-Cassaburri in January 2005, called a “visionary transformation strategy,” which positioned Cape Town “to become one of our most technologically advanced cities” and “a frontrunner in South Africa’s National IT Strategy”. The strategy also focuses on how to harness the power of ICT to meet the development needs of the city and all its citizens. While at the City of Cape Town, Nirvesh has implemented some of the largest ICT enabled business transformation projects in South Africa, creating billions of Rands of value for the City. These have resulted in the city winning numerous national and international awards including the Bill and Melinda Gates Foundation Access to Learning Award and the 21st-Century Achievement Award from the Computerworld Honors Programme. In September 2007, Nirvesh received a Provincial Honour Award from the Premier of the Western Cape as a person “rendering exceptional achievements and exceptional meritorious service in the interest of the Western Cape. ITWEB July 2008 Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  3. 3. Challenges facing cities  ◦ Globally ◦ Nationally ◦ Locally The emerging agenda for local government  and the role of ICT within that Case study – Practical examples of using ICT  for: ◦ Efficient and Effective Administration ◦ Improved Governance and Customer Service ◦ Social and Economic Development Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  4. 4. Cities and towns are growing (size and influence)  (The world is becoming more urban) Devolution of functions to lower levels of  government (Governments are decentralizing) Globalisation (Cities are becoming more global)  Major programmes modernise/ re-invent  government (Government is being reformed) Additionally, technological developments and e-  commerce are having a profound effect on society and speeding up change….. Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  5. 5. “Sub-saharan Africa runs the risk of being virtually deleted from a world economy that increasingly is being driven and shaped by informational and globally networked capitalism….. …. Countries can operate effectively in the new global economy only if they meet two conditions: they must command adequate information and communication technology infrastructure and they must generate the human resources to operate it” Manuel Castells Spanish sociologist and author of “The Information Age: Economy, Society and Culture” Quoted in the Sunday Independent 16/07/2000 “The ability to maximise the use of knowledge is now considered to be the single most important factor in deciding the competitiveness of countries as well as their ability to empower their citizens through enhanced access to information” Department of Arts, Culture, Science and Technology White paper on Science and Technology, 1996 Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  6. 6. Increasing pressure to consider alternate service delivery -  i.e. find creative methods through which municipalities can mobilise energy, capacity and resources outside the municipality for the development of the area Increasing pressure to become service and customer oriented  e.g. Batho Pele ('People First') White Paper Increasing pressure to involve the community in the work of  the municipality Increasing pressure to provide all relevant information to  other levels of government, communities & other stakeholder More and more functions being devolved to local government  (partly due to fiscal and budgetary constraints at a national and provincial level, which leads to 'unfunded mandates') Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  7. 7. Employee disillusionment/ uncertainty  Organisational decay  Lack of common service delivery standards  across areas under our control Lack of integration between Departments and  Directorates Increasing bureaucracy - huge reliance on  manual processes and people based processes IT Systems focused mainly on cost reporting  not business enablement Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  8. 8. Is about the social and The role of ICT within this  economic development needs agenda: of the city ICT enabled Social and  Is about creating a competitive Economic Development  city ICT enabled  Good governance and good Administration/ Service  Government Delivery Customer/ user/ citizen driven  ICT enabled Governance  Partnership oriented  Leadership + Policy and Regulations Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  9. 9. Citizens and businesses Target: Target: Target: Citizens Society & the economy Council employees & Improved Councillors Efficient and Governance Social and Effective and Customer Economic Administration Service Development Foundation Leadership Enabling policy and regulatory environment Core/ strategic infrastructure Appropriate Institutional Model (for delivery) Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  10. 10. Pursuing a buy Vs build philosophy with regards to  application software. Focus on customer and network-based solutions, making  data and applications available from anywhere in the city. Data should be captured once and as close to the source as  possible. Focus on integrated enterprise-wide solutions to facilitate  communications and data sharing across the new city. Focus on centralised administration with decentralised service  delivery. Streamline the administration and delivery (operations) of IT  services to increase efficiency and effectiveness while reducing costs. Leverage economies of scale.  Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  11. 11. Efficient and Effective Administration: Billing to sundry debtors Financial Accounting SAP Fact Sheet SD FI Sales & Financial  420 end-to-end Business Processes Distribution Accounting MM CO Management Accounting Materials Controlling Procurement & SCADA* Mgmt.  R/3 and Cost: R354milAM PP (2000-2002) Inventory Fixed Assets Production Management IS-U/CCS Mgmt Planning  Single Instance – 8 terabyte db EDI PS  7 500 Users QM Plant Maintenance Project Asset Quality Management System Management WF  580 SAP Sites City Wide PM Field Workflow Plant Maintenance Service IS  3,2 mil ISU contracts Support IS-RE Project Accounting HR Industry Work Solutions Clearance* IS-U / Human Resources  1,2 mil consolidated invoices per FERC SM GIS CAD Real Estate month Service Human Resources & AM/FM IS-U/ Management Mgmt Payroll CCS  2 mil equipment items. Industry Solution for Utilities Innovative Development Solutions Customer Care & it4ALL S outhern Revenue Management AmbitionsReg No. 2004/067721/23
  12. 12. Efficient and Effective Administration: How was the benefit realised? • Improved visibility and transparency of information on the new invoice, the ability for citizens to pay their accounts at any municipal pay point and the implementation of a call center to address billing queries. • Revenue Services performed significant data alignment duties in converting data to SAP. • Revenue enhancement interventions have received priority attention. Calculation: 12 Month Moving Average - • 1% increase in the payment ration = Payment Ratio R6 mil per month. 100.00% • ROI option: 90 % payment ratio was 98.00% 96.00% used as the baseline for this ROI study 94.00% and only 11% of financial value of the 92.00% increase above baseline has been 90.00% used. = R224.6 mil. 88.00% • 100% option: Instead of allocating 86.00% Payment Ratio only 11% - if 100% allocation over 90% 84.00% ROI Baseline 82.00% base is to be used the financial value Jun-04 Jul-03 Nov-03 Jul-04 Nov-04 May-04 Aug-03 Jan-04 Aug-04 Jan-05 Oct-03 Mar-04 Apr-04 Oct-04 Mar-05 Apr-05 Sep-03 Dec-03 Feb-04 Sep-04 Dec-04 Feb-05 would be = R794 mil. Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  13. 13. Efficient and Effective Administration: Cash Position - City of Cape Town June 2002 to July 2006 2,500 2,000 R '000 000 Go-live 1,500 1,000 Planned loan of R300 mil not taken up 500 0 Jun-02 Jun-03 Jun-04 Jun-05 Jun-06 Dec-02 Dec-03 Dec-04 Dec-05 Budget Actual Cash Position Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  14. 14. Efficient and Effective Administration: No Txns per Day 8 000 7 000 Average Daily Value R744,201 6 000 Average Daily No. of Txns 1140 5 000 4 000 Andre Stelzner, ESC Manager, City of CT 3 000 “Another interesting area has been the 2 000 automation of fuel payments through e- 1 000 fuel system and interface into SAP. 0 Through this we pay approximately R750 000 per day for fuel to the respective suppliers without any human intervention...... Sum of No Txns ......What makes things even Inv Value per Day 3 500 000 better is that the price is 3 000 000 checked against contract 2 500 000 pricing and payment is 2 000 000 optimised to ensure that we 1 500 000 only pay on due date. In the 1 000 000 past we had the fuel supply cut to the city due to late 500 000 payment, now nobody worries 0 about it.” Innovative Development Solutions it4ALL S outhern Sum of Inv Value Ambitions Reg No. 2004/067721/23
  15. 15. Citizens and businesses Target: Target: Target: Citizens Society & the economy Council employees & Improved Councillors Efficient and Governance Social and Effective and Customer Economic Administration Service Development Foundation Leadership Enabling policy and regulatory environment Core/ strategic infrastructure Appropriate Institutional Model (for delivery) Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  16. 16. Improved Governance and Customer Service Allow Citizens to contact the City via any channel and at any office,  but record this in a single record: This will –  Create a uniform level of Service ◦ Allow for central telephone contact centre – irrespective of the service ◦ being requested ◦ Complete record of all Citizen Contacts ◦ Allow for the performance management. To be addressed by ensuring that all parts of the Organisation  record Citizen Contacts via single integrated ERP system (SAP). How does the ERP enable this –  ◦ Via the Citizen Interaction Centre Module (ISU-CIC). ◦ A single screen exists from which queries can be answered and work can be initiated. Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  17. 17. Improved Governance and Customer Service Consumption History Account Balance. Click for View Service Orders History of Customer Click for Graphiccurrent and and details of Meter raised Raised future amounts Contacts Monthly Consolidated Readings details of payments and and Period Instruction to Consumption. received. Account. No further action Operational Units to required Click for details perform work. Click for copy of Invoice Click for Progress and Costing Information One place to see all accounts. Click for service required eg. Electricity Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  18. 18. Improved Governance and Customer Service Spatial, Dashboard eg. Balanced Scorecards, Graphical Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  19. 19. Improved Governance and Customer Service We are learning that Citizen Value leads to Citizen Loyalty. Citizens demand Private Sector Convenience:  Itemized Billing and Consolidated Invoicing.  Pay Municipal Account at any Cash Hall across the City, via Internet, Debit / Stop Order, 3rd party vendors etc. Centralised Call Centre for account queries and  defect reporting. Citizens demand that their requests be actioned  Works Management via Generic Enterprise-wide Process Citizens are looking for Flexibility of Service  Account available in 3 official Languages Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  20. 20. Citizens and businesses Target: Target: Target: Citizens Society & the economy Council employees & Improved Councillors Efficient and Governance Social and Effective and Customer Economic Administration Service Development Foundation Leadership Enabling policy and regulatory environment Core/ strategic infrastructure Appropriate Institutional Model (for delivery) Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  21. 21. Social and Economic Development Objective: to ensure that all citizens of Cape  Town have access to basic information and communication technologies (ICT). www.smartcape.org.za Public access model that allows computing  facilities to be provided cost effectively, using open source software and piggybacking on existing infrastructure and resources. ◦ Word processing and other applications ◦ Connected to the Internet  Web sites  E-mail Enabler of other social and economic  development initiatives by the City Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  22. 22. Our projects have resulted in tangible benefits to real people across all communities
  23. 23. Our projects have resulted in tangible benefits to real people across all communities
  24. 24. Our projects have resulted in tangible benefits to real people across all communities
  25. 25. Our projects have resulted in tangible benefits to real people across all communities
  26. 26. Our projects have resulted in tangible benefits to real people across all communities
  27. 27. Our projects have resulted in tangible benefits to real people across all communities
  28. 28. Our projects have resulted in tangible benefits to real people across all communities
  29. 29. Our projects have resulted in tangible benefits to real people across all communities
  30. 30. Our projects have resulted in tangible benefits to real people across all communities
  31. 31. Our projects have resulted in tangible benefits to real people across all communities
  32. 32. Our projects have resulted in tangible benefits to real people across all communities
  33. 33. Our projects have resulted in tangible benefits to real people across all communities
  34. 34. Our projects have resulted in tangible benefits to real people across all communities
  35. 35. Our projects have resulted in tangible benefits to real people across all communities
  36. 36. Our projects have resulted in tangible benefits to real people across all communities
  37. 37. Our projects have resulted in tangible benefits to real people across all communities
  38. 38. Our projects have resulted in tangible benefits to real people across all communities
  39. 39. Social and Economic Development 100 communities connected  (500+ access points) + 90 000 users. Rapid growth  in new users Facilities 400% oversubscribed.  Tremendous success – finding  of jobs, expanding businesses, connecting communities, etc. Access to relevant local content  key to a successful e- government programme Mobile Smart Cape was  launched in first Quarter 2006. Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  40. 40. Social and Economic Development Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  41. 41. Social and Economic Development Entrepreneur Support and Business Development:  Digital Business Centres ◦ 4 launched, training, entrepreneur support, voucher scheme, etc. Youth Development and Job Creation: Kulisa Project  ◦ 130 youth, 95% employment ICT for the masses  ◦ ICT skill a basic requirement for entry into the economy, 20 training centres Techno Nucleus:  Digital Business Centre ◦ .Net Competency Centre ◦ FOSS Competency Centre - real projects that touch real people ◦ Online Content Creation ◦ Refurbishment Centre ◦ Smart Cape Access Technical Support ◦ Cisco Academy ◦ it4All Network ◦ Municipal Broadband  Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  42. 42. Social and Economic Development Digital communications are the basis of the  modern knowledge economy Digital communications are integral to the  delivery of services, trade and commerce, the creative industries and even social interaction Convergence means that all types of traffic  can be carried and exchanged across any digital network At the core of these networks are optic fibre  cables The demand for the bandwidth provided by  these cables is growing exponentially Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  43. 43. Social and Economic Development The total contribution to GDP is expected to amount to  R225m in 2007/08, R483m in 2008/09 and R736m in 2009/10. Based on these projections, the proposed broadband rollout would have made a cumulative contribution to GDP of R5.7 billion by 2011/12 when the majority of the infrastructure development will be complete. This cumulative total increases to over R211bn by 2026/27 (over the 20 year lifetime of fibre). YES, you read right!!! - 211 BILLION RAND From a jobs creation point of view, the report finds that quot;total  direct and indirect jobs are expected to amount to 2 412 in 2007/08 and 4 837 in 2008/09. It is expected that 14 828 direct and indirect jobs would be created in 2010 and nearly 252 000 by 2027quot;. Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  44. 44. Citizens and businesses Target: Target: Target: Citizens Society & the economy Council employees & Improved Councillors Efficient and Governance Social and Effective and Customer Economic Administration Service Development Foundation Leadership Enabling policy and regulatory environment Core/ strategic infrastructure Appropriate Institutional Model (for delivery) Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  45. 45. Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23
  46. 46. Thank You Questions/ Discussion Contacts: nirvesh@sooful.co.za Copies of this and other related presentations, as well as further discussion can be found at www.knowledgecommune.com/blog Innovative Development Solutions it4ALL S outhern Ambitions Reg No. 2004/067721/23

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