Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Introduction to integration for local government webinar

84 views

Published on

Learn the basic about integration technologies and how it applies to local government. These slides were used in a recent webinar run by Symphony3.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Introduction to integration for local government webinar

  1. 1. Webinar: An introduction to integration for local government. July 2019 , 1
  2. 2. Webinar series 2 No Date Title 1. Today An introduction to integration for local government 2. 22 Aug 19 Better customer experiences and satisfaction. How leading organisations in finance, transport and telecommunications are using middleware and the lessons for local government 3. 14 Oct 19 Automation and Integrated Forms. How integration platforms are helping IT departments to drive efficiencies in Councils like yours. 4. 31 Jan 20 Webinar: Simplifying complex integration projects in Local Government. 5. 6Apr 20 Webinar: Integration Case studies. Practical examples of how councils are using platforms to drive of digital transformation. In association with:
  3. 3. Today’s webinar • Presenters: Fergal Coleman and Tom Harris. • Audience: CEOs, General Managers, IT Managers, Digital Managers, Comms and Community Development. • All attendees on mute by default. • If you have any questions please add them to the chat box – we will answer as we go and also leave some time for questions at the end. • This session will be recorded and added to our YouTube channel. • If you would like to be sent a link to the recording when it is available please let us know. 3
  4. 4. Agenda • Introductions • Digital disruption and integration • Integration terminology explained • Digital transformation in local government – Why integration is critical to transformation • Examples from local government • Questions 4
  5. 5. Who we are. We are the “Smart Glue” for Local Government. We help clients deliver simple, connected, customer experiences. We provide strategic technical consulting and a clever digital platform. 5
  6. 6. Some of our clients 6
  7. 7. Digital disruption – everything is connected “…..everything that's happening in marketing is digitized. Everything that's happening in finance is digitized. So pretty much every industry, every function in every industry, has a huge element that's driven by information technology. It's no longer discrete.” Satya Nadella, CEO of Microsoft Corporation 7
  8. 8. Integration and digital transformation • IT is like Lego - highly flexible and plug and play (via APIs). • Integrated systems are scalable. • The technology is affordable • New business models causing massive disruption and huge new companies. • Whole industries have been disrupted by integrated systems. • How people live, work and play has been changed. 8
  9. 9. Online businesses are driven by APIs 9
  10. 10. Integration technologies are everywhere 10
  11. 11. Integration technologies enable scale 11
  12. 12. 12 Enormous scale!
  13. 13. Integration technologies and terminology (a little bit technical!) 13
  14. 14. What are APIs? • Customizable software layer built on top of applications. • Exposes internal processes to external third-party applications. • APIs dictate how to interact with an application – messaging format, structure, contents • API design is critical in ensuring an application is easy to use without compromising security 14
  15. 15. SOAP VS. REST • SOAP is a protocol that strictly adheres to a set of standardized rules for communication between two systems • Requires all communication to be in a rigid structure and using the XML messaging format • Has built-in security and fault tolerance measures • PayPal, Salesforce, Amazon all still maintain SOAP APIs • REST is a looser set of guidelines for developing an API that focuses on statelessness and uniform interfaces • Can use any messaging format. E.g. JSON • More flexible and lightweight than SOAP and typically designed to decouple the client and server applications 15
  16. 16. SOAP UI • An open-source tool used to test the availability and functionality of an API • Allows developers to formulate messages that assess specific parts of an application’s API • Can be used to test both SOAP and RESTful APIs 16
  17. 17. Microservices • Modular design for a software system that focuses on building single-function services with well-defined interfaces and operations • Extension of SOA (Service-Oriented Architecture) which focuses on breaking a service down into a number of loosely-coupled services • Fine-grained and lightweight communication • This approach is more scalable, fault-tolerant and, in most cases, faster than traditional monolithic architectures 17
  18. 18. Middleware and Enterprise Service Bus • Middleware is responsible for transforming messages between applications. • Basically the plumbing for IT infrastructure • Enterprise Service Bus (ESB) is a middleware architecture that integrates different applications by putting a communication bus between them. • The bus is responsible for handling the communication, routing certain messages using internal logic and relaying appropriate events to specific entities. • Avoids point-to-point communication which enhances scalability and fault-tolerance – no ‘spaghetti’ infrastructures! 18
  19. 19. The local government context 19
  20. 20. Why digital transformation in LG? • To meet customer expectations – Mobile/digital primary channel for (younger) residents • To drive efficiencies – Process improvement - remove manual/double handling – Savings of $100,0000 + pa by using simple online forms (est. for mid –size rural council) • To improve customer service and service delivery – Service delivered in channels of preference – Better data enables council to better predict and service customer needs • To find new and better ways of doing things – New technologies (open source/cloud/web services (APIs) provide flexibility – This potentially allows us to change/adapt our business model • Unlock potential – Drive innovation and unleash staff 20
  21. 21. Why digital transformation? “If government agencies made the most of digital experience platforms and new ways of delivering services to improve the efficiency of citizen transactions, it could effectively give back one day to every adult every year” – “Rethinking the digital dividend” - 2019 Report by Adobe and Deloitte. 21
  22. 22. Digital Maturity 22 Source: IDC InfoBrief / Accelerating ANZ’s Digital Transformation Using Data.
  23. 23. Digital deadlock “The reality is that 64% of ANZ enterprises are digitally stuck. IDC’s research shows that whilst ANZ organisations embracing DX have been quick to initiate siloed digital projects, many are now challenged with extending these initiatives across the greater enterprise for truly transformative results.” IDC InfoBrief / Accelerating ANZ’s Digital Transformation Using Data. Many local governments are digitally stuck….. 23
  24. 24. How do we break the deadlock? We acknowledge it is much more than technology… • Change management • Culture • Skills However, a major roadblock for councils is the fact systems don’t or can’t communicate • Integration of systems 24
  25. 25. Integration is critical to transformation journey. 25
  26. 26. IT in council – traditional mindset 26
  27. 27. The cloud creates change (and chaos!) 27
  28. 28. Glue is required to make it work efficiently 28
  29. 29. Council Systems 29 TOWN PLANNING BUILDING RATES CRM (Complaints) LEISURE SERVICES LIBRARY TWITTER FACEBOOK CRM (Online Self Service) ONLINE EMAIL MANAGEMENT COMMUNITY CONSULTATION ONLINE PAYMENTS ONLINE FORMS EVENTS AND BOOKINGS HR PAYROLL DOCUMENT MAN YOUTH SERVICES BINS HOME HELP FAMILY DAYCARE CRM (Single Customer View)
  30. 30. Integration 30
  31. 31. The Ideal Solution 31 TOWN PLANNING BUILDING RATES CRM (Complaints) LEISURE SERVICES LIBRARY TWITTER FACEBOOK CRM (Online Self Service) ONLINE EMAIL MANAGEMENT COMMUNITY CONSULTATION ONLINE PAYMENTS ONLINE FORMS EVENTS AND BOOKINGS HR PAYROLL DOCUMENT MAN YOUTH SERVICES BINS HOME HELP FAMILY DAYCARE Integration Platform CRM (Single Customer View)
  32. 32. Integration • Enterprise Integration provides: – Customers with a seamless experience – Eliminates manual processes – Connects ALL systems – core applications AND cloud systems (shadow IT) 32
  33. 33. Some simple examples in local government 33
  34. 34. We are integrating lots of systems! 34
  35. 35. Submit a Request 35
  36. 36. Road request documentation 36
  37. 37. Waste Form 37
  38. 38. Waste documentation 38
  39. 39. Animal registration documentation 39
  40. 40. Integrated online form 40 Better service delivery, reduced costs – happier customers and staff
  41. 41. 41 The efficiency gains
  42. 42. Conclusion • Integration technologies are everywhere! • Digital transformation can’t happen without them. • The technologies are affordable for even the smallest council. • You need to have a solid integration strategy – but we’ll talk about that in our future webinars.. 42
  43. 43. Questions? 43
  44. 44. Thank you! 44

×