Municipal Approaches to    e-Participation             p        17 August 2011
Purpose of this session    Provide a platform for exchange between 1    municipalities on the topic of e‐participation    ...
Study into the Potential to use ICTs                          A     •Conceptsto Promote Inclusion             Inclusion, P...
What is e-participation?                  ICTs to deliver                   ICTs to deliver         has evolved into      ...
Why look at e-participation in SA context? Well-defined Constitutional, legislative & policy framework for public particip...
ICT-enabled participation mechanismshold huge potential to enhance:• communication• accountability• responsiveness• transp...
Recommendations and models                         Medium ICT          High ICT Maturity Basic ICT Maturity Basic ICT Matu...
Basic ICT Maturity                               Medium ICT Maturity with                               High ICT Maturity ...
Some questions...• How to enable greater sharing of experiences  How to enable greater sharing of experiences   and expert...
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Municipal Approaches to e-Participation

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Municipal Approaches to e-Participation

  1. 1. Municipal Approaches to e-Participation p 17 August 2011
  2. 2. Purpose of this session Provide a platform for exchange between 1 municipalities on the topic of e‐participation p p p p Introduce exploratory study on e‐2 participation Identify possibilities for further networking  d f bl f f h k3 and peer learning
  3. 3. Study into the Potential to use ICTs A •Conceptsto Promote Inclusion Inclusion, Public Participation p B • Municipal case studiesand Accountability in C •Recommendations Local G L l Governance in i South Africa, 2011 , Full report available  on http://lgict.org.za  on http://lgict org za
  4. 4. What is e-participation? ICTs to deliver  ICTs to deliver has evolved into  has evolved intoE‐Government public services workable systems proven systems  The above PLUS  are rare or E‐Governance digital democracy di it l d relatively  l ti l untested e-participation = focus on use of ICTs to deepen citizens’ involvement in governance and decision-making PARTICIPATORY LOCAL GOVERNANCE
  5. 5. Why look at e-participation in SA context? Well-defined Constitutional, legislative & policy framework for public participation in local p p p governanceState of Local GovernmentAssessment Report, Oct 2009“...breakdown in local representative and participatory democracy” lack of trust between citizens and their elected representatives “[municipalities] should avoid a [municipalities] should avoid a  poor communication and accountability bureaucratic, technocratic, one‐ relationships between elected size‐fits all approach and be flexible,  representatives and communities creative and imaginative in their  ti di i ti i th i dysfunctional structures for community engagement with communities...”  participation e.g. ward committees CoGTA Dep. Min. Yunus Carrim
  6. 6. ICT-enabled participation mechanismshold huge potential to enhance:• communication• accountability• responsiveness• transparency• active citizenship etc.within the local governance sphere barriers... barriers e-inclusion / connectivity / ICT literacy Public participation functions rarely ICT enabled ICT for PR Wariness amongst officials and councillors of using ICTs for accountability/transparency i ICT f bili / Controlling the message
  7. 7. Recommendations and models Medium ICT  High ICT Maturity Basic ICT Maturity Basic ICT Maturity Maturity with start‐ with advanced e‐ (e‐government) up e‐governance governance
  8. 8. Basic ICT Maturity Medium ICT Maturity with  High ICT Maturity with     1 2 3 (e‐government) start‐up e‐governance advanced e‐governance•Register for sms alerts of council meetings,  •Logging key concerns / issues per ward to  •Bi‐annual sms polls on performance of ward standing committees, IDP representative  t di itt IDP t ti free sms number / website f b / b it councilorsforums etc •Internet‐based ward profiles & data incl.  •Monitoring of ward projects via  website link to •ICT enabled customer satisfaction surveys  images key documents on intranet / municipal data (website, sms, call centre) •Full contact details for ward councillors  bases•ICT enabled services at Multi‐purpose  published on internet •Wiki facilitated joint drafting of by‐laws or Resource (Thusong) CentresResource (Thusong) Centres •Registration of interested parties via web or Registration of interested parties via web or  policies by expert panels / interest groups•Provision for online payment of taxes,  email for input on key components e.g. spatial  •Electronic drafts of annual report circulated to utilities, vehicle licenses, permits etc – can be  frameworks, land use plans etc registered interest groups / CSOs for comment  prior to publicationthrough a third party facility such as Easypay •Provision for electronic input into IDP e.g.  •Identify and register particular ‘infomediaries’ •Call centres – mainly for service issues /  email, SMS or other link for particular wards to facilitate on‐line needs account queries •Email register of key interest groups /  analysis / service prioritisation for ward /  analysis / service prioritisation for ward /•Sms alerts for accounts due and service  advocacy bodies by topic – targeted feedback  community based planningdisruptions / other warnings on draft by‐laws, policies etc •General use of chat rooms, Wikis, mxit or other •Making provision for key staff to use social  •Website facility for public comments /  social media platforms to generate discussion media to enrich work content and access  feedback on draft by‐laws, policies etc on key topicsexternal expertise •Publishing of Annual Report in required  •On‐line feedback to municipal departments via •User friendly searchable data base on web of•User‐friendly searchable data base on web of  format and content on municipal website format and content on municipal website website, sms, call centre, mxit or email –key policies, minutes and by‐laws arranged by  •Provision of all information as required by  specific emails for different business units / line most relevance for service users MSA and MFMA on website departments can be created•Creation of a Facebook municipal page and  •Email updates to registered subscribers  •Conduct on‐line polls on key LG issues e.g. re‐use for public engagement on municipal  during times of municipal crisis e.g. budget /  naming suburbs and streetsissues cash flow crisis y g •Ability to create ICT enabled links e.g. website •On‐line newsletter – can be an e‐version of  •Page on website summarising results of  link with independent social movements, hard copy newsletter performance assessment from Annual Report ratepayers, NGOs, organised business – such •Free sms service for reporting crime /  •On‐line provision for receiving registering &  links should facilitate debate / interactionviolation of municipal by‐laws (referral,  acknowledging petitions and complaints •Install webcams at council meetings enabling response & tracking are important) those who reside far away to watch  proceedings at a municipal library.  School  di t i i l lib S h l children could also watch these meetings as  part of the Life Orientation curriculum.   Short – Medium Term Medium – Long Term Long Term
  9. 9. Some questions...• How to enable greater sharing of experiences How to enable greater sharing of experiences  and expertise between municipalities w.r.t e‐ participation?• What kind of support do municipalities What kind of support do municipalities  need/want? • Municipalities interested in piloting e‐ participation innovations? participation innovations?

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