Safety culture and good catch program
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This document outlines an organization's "Good Catch Program" which aims to promote safety and quality by recognizing employees who identify potential issues. It defines key terms like incidents, adverse events, and near misses. The program aims to create a safety-focused culture through employee-driven reporting of good catches, which are events that could have caused harm but did not due to intervention. Employees who report good catches will be recognized monthly to encourage participation and continuous improvement based on learning from good catches. FAQs provide examples of good catches and clarify reporting procedures.
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This document discusses providing outstanding patient service. It begins by defining good, poor, and outstanding service. Good service meets expectations, while outstanding service exceeds them. The document then provides tips for offering outstanding patient service, such as treating each patient as an individual, identifying their needs, building rapport, listening skills, problem solving, and managing expectations. It emphasizes the importance of going above and beyond for patients by looking for extra opportunities to help them. The overall message is that outstanding patient service can be provided by focusing on each unique patient, understanding their needs, and finding ways to exceed their expectations through small acts of care, attention, and problem solving.
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The document discusses suicide awareness and prevention, including definitions of key terms, risk and protective factors, assessing suicide risk, communicating with at-risk patients, and ensuring immediate safety needs. It defines suicidal behaviors, attempts, ideation, and suicide. It identifies major risk factors like mental health issues, substance abuse, hopelessness, and prior attempts. Protective factors include social support and problem-solving skills. Guidelines are provided for assessing risk levels, inquiring sensitively about suicidal thoughts, acknowledging patients' experiences, and documenting hand-off communications to ensure continuity of care and safety.
ROI training
1. This document discusses the importance of patient confidentiality and obtaining proper Release of Information (ROI) forms before sharing any patient information with third parties.
2. It outlines the different types of ROIs including for emergency contact, continuity of care, and medical information sharing.
3. Key guidelines are provided on when an ROI is needed, how to properly complete one with the patient, and how to handle situations like a patient revoking consent or an incomplete form. FAQs address common scenarios clinicians may face regarding ROIs.
Infection control training
This document provides information on infection control and universal precautions for healthcare workers. It defines key terms, describes modes of transmission and portals of entry for infections. It explains universal precautions and proper hand hygiene techniques. The document outlines when gloves should be used and changed, and how to properly put on and remove gloves. It also provides guidance on cleaning spills and what to do following an exposure incident.
Incident report training
This document provides guidance on how to classify and report different types of incidents at a healthcare facility. It defines reportable events, sentinel events, critical events, and non-critical events. Reportable events are those that states require reporting within a certain timeframe, like deaths or infectious disease diagnoses. Sentinel events are unexpected occurrences involving death or serious injury. Critical events involve emergency responders or significantly impact operations. Non-critical events are all other incidents that are reported. Examples of each type of incident are provided.
High alert & lASA medications
This document discusses best practices for handling high-alert medications and look-alike/sound-alike medications in nursing. It defines high-alert medications as those most likely to cause harm if misused due to their properties. The document outlines the process the Institute for Safe Medical Practices uses to identify high-alert medications and how healthcare facilities incorporate them into policies. It provides examples of high-alert medication risks and recommendations to prevent errors and harm for medications like warfarin, insulin, narcotics, and sedatives. The document also discusses look-alike/sound-alike medication names as a common cause of errors and outlines individual, environmental, and technological factors that can contribute to incidents.
Harassment & discrimination
This document provides guidance on unlawful discrimination, sexual harassment, workplace violence, and the responsibilities of employees, managers, supervisors, and human resources. It defines unlawful discrimination and sexual harassment and provides examples. It states that submission to unlawful conduct cannot be made a condition of employment. It instructs employees, managers and supervisors to report any potential issues to human resources immediately. Human resources has a duty to investigate complaints impartially and prohibit retaliation. The document also defines workplace violence and instructs employees on responding to imminent threats.
Hand off communication
This document discusses the importance of standardizing communication processes in behavioral healthcare, specifically during transitions of care. It provides tips for effective handoff communication, such as using a standardized format like I PASS the BATON, allowing two-way exchanges, and including key patient details. The document also addresses barriers to communication and provides suggestions for improving discharge planning and continuity of care between levels of care. Overall, it emphasizes the need for timely, accurate information sharing between providers to improve patient safety and outcomes.
Hand hygiene training
Proper hand hygiene, including washing with soap and water or using alcohol-based hand rubs, is the most effective way to prevent the spread of germs and infections. The document outlines CDC guidelines for hand hygiene, including demonstrating proper handwashing technique in 11 steps and describing situations that require hand hygiene, as well as differences between soap and antimicrobial cleansers and appropriate uses of alcohol-based hand rubs.
Emergency management & disaster preparedness
This document discusses disaster preparedness and response planning for workplaces. It defines a disaster as a sudden catastrophic event that causes injury, death and property destruction. Being prepared helps minimize suffering and losses. Facilities need an "all-hazards" disaster plan that includes staff training, coordination with emergency services, and resource management. Plans should cover evacuation and sheltering-in-place for different disaster scenarios, both internal and external, natural or man-made. The document outlines setting up an incident command system and emergency codes to coordinate an effective response when disaster strikes.
Cultural sensitivity and diversity training
This document discusses working in a diverse culture and improving intercultural competence. It states that welcoming diversity, fostering inclusion, and improving intercultural skills are key 21st century challenges. All staff are responsible for enhancing their ability to work with people from different cultures, as traditional structures must change to reflect the diverse populations served. The document then provides definitions and concepts related to multicultural environments, diversity, inclusion, and intercultural competence. It discusses assessing needs and evaluating diversity and inclusion efforts through focus groups, staff surveys, and program evaluations. The goal is to gain understanding on developing plans to improve both organizations and individuals' intercultural competence.
CIWA & COWs training
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Chemical and equipment safety training
This document provides guidance on best practices for chemical and equipment safety in the workplace. It discusses the importance of scheduled maintenance to prevent equipment breakdowns and injuries. It also explains what a Safety Data Sheet (SDS) is and why it is important for understanding the hazards of chemicals. The document provides tips for proper chemical handling and storage, use of protective equipment, safe lifting techniques, limiting disease spread, and preventing common injuries like slips, strains, and falls.
Case management training
Case management in behavioral health involves coordinating community services to provide customized mental health care according to an individual's needs. A case manager assesses treatment needs, develops and monitors treatment plans, and ensures the individual's needs, strengths, preferences, and goals are addressed regarding legal, vocational, educational, financial, health, and self-care issues. In initial assessments, case managers collect information on the individual's work, education, legal, living, family, income, health, substance use, and safety situations to develop a discharge plan with short and long-term goals prioritizing steps to achieve independence and well-being.
Abuse, neglect, trauma & exploitation
This document provides information on recognizing and reporting abuse, neglect, trauma, and exploitation. It defines different types of abuse and provides signs and symptoms to look for. It emphasizes that all staff are responsible for knowing how to identify potential abuse and how to properly report and investigate any suspicions. Staff should notify the Clinical Director immediately if any signs are present so a thorough investigation can be conducted. Each state has its own guidelines for reporting abuse, which are listed for reference. Tips are provided on dealing with stressful reactions in patients and recognizing limitations as direct care staff.
Case management training
Case management in behavioral health involves coordinating community services to provide customized mental health care according to an individual's needs. A case manager assesses treatment needs, develops and monitors treatment plans, and ensures the individual's needs, strengths, preferences, and goals are addressed regarding legal, vocational, educational, financial, health, and self-care issues. In initial assessments, case managers collect information on the individual's work, education, legal, living, family, income, health, substance use, and safety situations to develop a discharge plan with short and long-term goals prioritizing steps to achieve independence and well-being.
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2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
Speaker: Shahzad Khan
This session on "AI Considerations in Human Resources Governance" explores the integration of Artificial Intelligence (AI) into HR practices, examining its history, current applications, and the governance issues it raises. A framework to view Government in modern organizations is provided, along with the transformation and key considerations associated with each element of this framework, drawing lessons from other AI projects to illustrate these aspects. We then dive into AI's use in resume screening, talent acquisition, employee retention, and predictive analytics for workforce management. Highlighting modern governance challenges, it addresses AI's impact on the gig economy as well as DEI. We then conclude with future trends in AI for HR, offering strategic recommendations for incorporating AI in HR governance.
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留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
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https://www.humanresourcestoday.com/frs/26903483/the-rules-do-apply--navigating-hr-compliance
HR Compliance is like a giant game of whack-a-mole. Once you think your company is compliant with all policies and procedures documented and in place, there’s a new or amended law, regulation, or final rule that pops up landing you back at ‘start.’ There are shifts, interpretations, and balancing acts to understanding compliance changes. Keeping up is not easy and it’s very time consuming.
This is a particular pain point for small HR departments, or HR departments of 1, that lack compliance teams and in-house labor attorneys. So, what do you do?
The goal of this webinar is to make you smarter in knowing what you should be focused on and the questions you should be asking. It will also provide you with resources for making compliance more manageable.
Objectives:
• Understand the regulatory landscape, including labor laws at the local, state, and federal levels
• Best practices for developing, implementing, and maintaining effective compliance programs
• Resources and strategies for staying informed about changes to labor laws, regulations, and compliance requirements
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Safety culture and good catch program
- 1. A Culture of Safety How the Good Catch Program and YOU help to determine safety priorities
- 2. Overview ▪ Introduction/Program Overview ▪ Definitions ▪ Incident ▪ Adverse Event ▪ Near Miss ▪ Safety Good Catch ▪ Quality Good Catch ▪ How Employees Will Be Recognized? ▪ FAQ’s and Examples
- 3. T This organization is committed to the elimination of worker injuries, patient safety, quality issues, occupational illnesses, damage to equipment and property. Our goal is to protect the general public. In order to achieve this vision we have implemented a good catch program . The good catch program allows employees to be recognized for their contribution thereby creating an employee–driven safety program, further strengthening the culture and quality of health and safety within our organization. Program Overview
- 4. Definitions It is important to differentiate between incidents, adverse events, near misses and quality issues. ▪ INCIDENT: An incident is an unplanned, undesired event that adversely affects completion of a task. ▪ ADVERSE EVENT: A negative or unfavorable reaction or result that was unintended, unexpected or unplanned. ▪ NEAR MISS: Near misses describe incidents where no property was damaged and no personal injury sustained, but where, given a slight shift in time or position, damage and/or injury easily could have occurred. ▪ SAFETY GOOD CATCH: Recognition of an event or circumstance which had potential to cause an incident or substantial company or employee loss, but which did not occur, due to a corrective action and/or other timely intervention following the recognition. ▪ QUALITY GOOD CATCH: Recognition of an incorrect procedure, material or equipment which had potential to cause non-quality work, but which did not occur, due to a corrective action and/or other timely intervention following the recognition.
- 5. Why? • Increase patient safety incident reporting • Improve the results of the Patient Safety Survey • Create a culture of Communication & Safety • Increase organizational participation • Implement improvement actions based on what is learned from the Good Catches … is it so important to report a Good Catch (aside from the reward and recognition)?
- 6. Rewards & Recognition Every month we will recognize one employee who reported a Good Catch and made a difference!
- 7. Identifying Potential Barriers to Reporting We will engage team members in a fun, friendly competition as they report identified safety concerns in daily practice. We will provide positive feedback to assure employees that a higher submission volume of potential error reports demonstrates a greater focus on patient safety. We will provide a platform for employees to share their experiences with the “Good Catch Program.” We will encourage employees to take credit for all interventions for patient safety. We will promote a fair and just culture for error reporting! We encourage you to tell us our mistakes
- 8. FAQ’s and Examples Near miss reporting is one of the most powerful information streams your organization has the ability to learn from. Do people in your organization understand and know what to report and how? Are they encouraged to report by the leadership team and by each other? What is the minimum threshold for how significant an incident is before it is recommended to be reported? Do you have a system in place where the issue is first discussed with supervision and then written up if leadership deems the issue noteworthy? Would everyone in your organization answer questions related to near misses with the same answers?
- 9. Scenarios where a Good Catch is needed Example 1: Someone mops a floor and forgets to place a wet floor caution sign. This could result in an employee slipping. Example 2: A medication was prescribed that didn't make sense for the patient's condition. When a nurse questioned the order, she learned it had been prescribed for the wrong patient. Example 3: You trip on uneven pavement outside a building. Being agile and empty handed, you regain your balance with no harm done. Example 4: A medication was prescribed for a patient with a known allergy to it. The allergy had been documented in the electronic medical record (EMR). When the prescription was questioned, it was cancelled.
- 11. Summary To fill out a Good Catch Form, please find them located in the Platform under Communication. Please let your supervisor know if you have any questions filling one out! Further understanding of good catches can be found in the book: Patient Safety: Achieving a New Standard for Care (2004) https://www.nap.edu/read/10863/chapter/11